**Experienced Customer Service Advocate - National Remote**

At blithequark, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work. **About blithequark** blithequark is a leading health care company that's dedicated to helping people live healthier lives and making the health system work better for everyone. We believe that everyone, regardless of their background or circumstances, deserves access to quality health care. Our mission is to create a healthier world, one person at a time. **Job Summary** As a Customer Service Advocate at blithequark, you'll play a critical role in building trust with our members and providing them with the support they need to navigate the health care system. You'll be the single point of contact for our members, answering their questions, resolving their issues, and connecting them with the resources they need to stay healthy. This is a full-time, remote position that requires a strong customer service background, excellent communication skills, and a passion for helping others. **Responsibilities** As a Customer Service Advocate at blithequark, your primary responsibilities will include: * Listening actively and asking appropriate questions to identify specific questions or issues, and documenting inquiries from members of blithequark's programs regarding medical, vision, dental, pharmacy plan details, plan/program eligibility, and medical claims. * Using multiple databases, tools, and partnerships to refer and enroll members to appropriate internal specialists and programs based on their needs. * Interpreting and translating clinical/medical terminology and coding to assist members with managing cost using simple language. * Adapting to communicated changes in process, policy, and guidelines quickly at site and enterprise level. * Educating members about the fundamentals of health care benefits and plans. * Assisting members to maximize use of community services, support programs, and resources available. * Meeting performance goals established for the position in efficiency, call quality, customer satisfaction, first call resolution, schedule adherence, and attendance. **Requirements** To be successful in this role, you'll need: * 1+ years of experience in a customer service environment. * Must be 18 years of age or older. * Ability to work Monday - Friday during our normal business hours of 8:30am - 5:00pm and 12:30pm - 9:00pm CST. It may be necessary, given the business need, to work occasional overtime. * Strong customer service skills, with a focus on active listening, negotiation, empathy, and conflict resolution. * Excellent verbal and written communication skills. * Ability to work in a fast-paced environment and adapt to changing priorities. * Strong problem-solving skills, with the ability to think critically and make sound decisions. * Ability to maintain confidentiality and handle sensitive information with discretion. **Preferred Qualifications** * 2+ years of experience in a customer service environment. * Part of UHC Benefit Operations and Experience. * Experience in a healthcare insurance environment. **Telecommuting Requirements** * Ability to keep all company sensitive documents secure (if applicable). * Required to have a dedicated work area established that is separated from other living areas and provides information privacy. * Must live in a location that can receive a blithequark approved high-speed internet connection or leverage an existing high-speed internet service. **Soft Skills** * Active Listening * Negotiation * Empathy/Sensitivity * Patience/Resilience * Agility/Flexibility * Conflict Resolution * Cultural Sensitivity * Disability & Diversity Awareness * Effective time and resource management * Excellent Verbal/Written Communication skills **Compensation and Benefits** We offer a comprehensive benefits package, including: * Competitive hourly rate (based on experience and location). * Comprehensive health insurance. * 401(k) matching program. * Paid time off and holidays. * Opportunities for professional growth and development. * A supportive and inclusive work environment. **Diversity and Inclusion** At blithequark, we're committed to creating a diverse and inclusive work environment that reflects the communities we serve. We believe that everyone, regardless of their background or circumstances, deserves access to quality health care. We're an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **How to Apply** If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this position. Please visit our website to submit your application and learn more about our company culture and benefits. Apply Job! Apply for this job