Customer Success Specialist

Honeywell is a leading software-industrial company that addresses critical challenges in automation and energy. The Customer Success Specialist will ensure a smooth customer journey from purchase to productivity, monitor customer health, and drive product adoption while maintaining strong customer relationships.ResponsibilitiesSupport customer relationships to retain revenue and to grow the monthly recurring revenueBe involved in the entire customer lifecycle from pre-sales, on-boarding, and through the duration of the subscription period. This includes building, maintaining and presenting customer centric support/usage scorecards and reportsHelp drive product adoption with the customer and ensure quick time to valueDevelop a deep understanding of the product and communicate with customers about the most relevant features/functionality for their specific business needsMonitor accounts and tracks usage to minimize churn and work proactively to eliminate any risk while driving adoptionWork in a team centered environment to develop and constantly improve processes to engage customers and provide recurring valueSkills1-2 years of account management experience within a success software-oriented businessExperience in managing customers' expectations both large and small and knowing how and why to manage each differentlyProven track record of being proactive, success oriented, analytics focused and predictiveDemonstrate true passion for customers and their successDemonstrate organizational and project management skillsExemplary written and verbal communication skillsDemonstrate facilitation and decision-making skillsStrong listening and coordination skills to understand the customer's concern and able to work along internal and external technical teams to successfully resolve themPossess the ability to find solutions for customers that match the technology offerings within the businessDrive customer success while embedding in with the Honeywell field teams to build a cohesive and collaborative working engagementA desire to work within a high performing, self-directed teamCustomer facing engagement skills and ability to manage relationships with decision-makersStrong and proven experience building and managing customer relationshipsDemonstrated experience in multiple vertical marketsComfort with ambiguity and a bias to work with a team to 'fill the organizational gaps' when they occurAbility to travel5+ years' experience in a customer facing role; preferably at a SaaS companyBenefitsEmployer-subsidized MedicalDentalVisionLife InsuranceShort-Term and Long-Term Disability401(k) matchFlexible Spending AccountsHealth Savings AccountsEAPEducational AssistanceParental LeavePaid Time Off (for vacation, personal business, sick time, and parental leave)12 Paid HolidaysCompany OverviewHoneywell is a technology and manufacturing company that produces products for the automation, aviation, and energy transition industries. It was founded in 1906, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 10001+ employees. Its website is http://www.honeywell.com.Company H1B SponsorshipHoneywell has a track record of offering H1B sponsorships, with 200 in 2025, 183 in 2024, 134 in 2023, 219 in 2022, 189 in 2021, 160 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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