Experienced Customer Service Advisor – Mobile Hub – South Luzon/Metro Manila 2024
At careerzynith, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our Mobile Hub team, you'll play a vital role in ensuring that our customers receive top-notch support and resolution to their queries. If you're passionate about providing world-class customer service and have a knack for problem-solving, we want to hear from you!
**About careerzynith**
careerzynith is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced digital landscape. With a strong presence in the Philippines and a growing global footprint, we're dedicated to fostering a culture of excellence, innovation, and customer-centricity. Our Mobile Hub team is at the forefront of delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks.
**Job Summary**
As an Experienced Customer Service Advisor, you'll be responsible for providing timely and effective support to our customers via inbound and outbound calls, emails, and chats. You'll work closely with our clients to understand their needs, resolve routine issues, and offer additional products and services that meet their requirements. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity.
**Essential Functions / Core Responsibilities**
* Ensure that the service delivered to our customers meets contractual Key Performance Indicators (KPIs)
* Clarify customer requirements, probe for understanding, and use decision-support tools and resources to provide resolution to the customer
* Listen attentively to customer needs and concerns, demonstrate empathy, and maximize opportunities to build rapport with the customer
* Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
* Maintain basic knowledge of client products and/or services
* Prepare complete and accurate work, including notating accounts as required
* Participate in activities designed to improve customer satisfaction and business performance
* Offer additional products and/or services
* Track, document, and retrieve information in call tracking databases
* Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
**Candidate Profile**
* High school diploma with three to six months of relevant experience preferred
* Courteous with a strong customer service orientation
* Strong computer navigation skills and PC knowledge
* Ability to effectively communicate, both written and verbally
* Dependable with strong attention to detail
* Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly
* Tolerance for repetitive work in a fast-paced, high-production work environment
* Ability to work as a team member, as well as independently
* Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
* Ability to rotate shifts, as needed
* Based on location and/or program, additional experience/skills may be required
* Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
This role is part of our Career Framework, which provides a clear path for growth and development within careerzynith. As an Experienced Customer Service Advisor, you'll have the opportunity to develop your skills and knowledge, working closely with our experienced team members and leveraging our comprehensive training programs.
**What We Offer**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training programs to enhance your skills and knowledge
* Flexible work arrangements, including remote work options
* Access to cutting-edge technology and tools
* A fun and supportive team culture
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
**LI-DNI**
**Location**
PHL Manila - San Lazaro
**Language Requirements**
* English (fluent)
* Filipino (fluent)
**Time Type**
Full-time
**Apply Now**
Apply Job!
Apply for this job
**About careerzynith**
careerzynith is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced digital landscape. With a strong presence in the Philippines and a growing global footprint, we're dedicated to fostering a culture of excellence, innovation, and customer-centricity. Our Mobile Hub team is at the forefront of delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks.
**Job Summary**
As an Experienced Customer Service Advisor, you'll be responsible for providing timely and effective support to our customers via inbound and outbound calls, emails, and chats. You'll work closely with our clients to understand their needs, resolve routine issues, and offer additional products and services that meet their requirements. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity.
**Essential Functions / Core Responsibilities**
* Ensure that the service delivered to our customers meets contractual Key Performance Indicators (KPIs)
* Clarify customer requirements, probe for understanding, and use decision-support tools and resources to provide resolution to the customer
* Listen attentively to customer needs and concerns, demonstrate empathy, and maximize opportunities to build rapport with the customer
* Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
* Maintain basic knowledge of client products and/or services
* Prepare complete and accurate work, including notating accounts as required
* Participate in activities designed to improve customer satisfaction and business performance
* Offer additional products and/or services
* Track, document, and retrieve information in call tracking databases
* Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
**Candidate Profile**
* High school diploma with three to six months of relevant experience preferred
* Courteous with a strong customer service orientation
* Strong computer navigation skills and PC knowledge
* Ability to effectively communicate, both written and verbally
* Dependable with strong attention to detail
* Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly
* Tolerance for repetitive work in a fast-paced, high-production work environment
* Ability to work as a team member, as well as independently
* Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
* Ability to rotate shifts, as needed
* Based on location and/or program, additional experience/skills may be required
* Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
This role is part of our Career Framework, which provides a clear path for growth and development within careerzynith. As an Experienced Customer Service Advisor, you'll have the opportunity to develop your skills and knowledge, working closely with our experienced team members and leveraging our comprehensive training programs.
**What We Offer**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training programs to enhance your skills and knowledge
* Flexible work arrangements, including remote work options
* Access to cutting-edge technology and tools
* A fun and supportive team culture
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
**LI-DNI**
**Location**
PHL Manila - San Lazaro
**Language Requirements**
* English (fluent)
* Filipino (fluent)
**Time Type**
Full-time
**Apply Now**
Apply Job!
Apply for this job