Centralized Scheduler, Primary Care Practice Network

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: The Centralized Scheduler communicates with patients and clinical staff in a fast-paced, ever-changing environment to coordinate and schedule clinical visits across a wide range of clinical resources using a diverse set of tools and communication methods. Responsibilities: Communicates with patients and clinical staff to coordinate and schedule clinical visits across a wide range of clinical resources. Reviews and interprets incoming clinical orders delivered by phone and fax. Inputs relevant information into Electronic Medical Record (EMR) scheduling system. Reviews automated work queues to guide and prioritize outreach. Interviews patients to obtain and input patient’s history, demographic, and insurance details into EMR scheduling system. Reviews records for accuracy. Schedules patients to appropriate clinical resources according to complex documented clinical and insurance criteria. Communicates with patients and care team to coordinate visits aligned to clinical area and patient appointment availability. Informs patient of selected time and expectations. Reviews upcoming resource scheduling to ensure optimal usage. Contacts and integrates wait-listed or upcoming orders into scheduling plan. PARDEE Other information: Required Associate’s degree or an equivalent combination of education and experience. Experience and/or education/training in medical terminology. Experience performing in a customer service role. Preferred Working knowledge of CPT and ICD-9/ICD-10 coding. Experience working in or with an Electronic Medical Recordkeeping (EMR) system such as EPIC. Experience working in a radiology setting Experience scheduling clinical resources such as radiology exams Experience or education in medical terminology 01.9598.0049 Job Details Legal Employer: Pardee - HCHC Entity: Pardee UNC Health Care Organization Unit: PBMD Population Health Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Remote Work Schedule: Day Job Location of Job: DR PARK Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.