Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences with careerzynith
At careerzynith, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. We're a place where creativity thrives, and where you can craft your own path to greatness. If you're a sales and customer service rockstar who is energized by meeting sales goals and building relationships with customers, we want to hear from you!
**About careerzynith**
careerzynith is a leading provider of innovative communication and technology solutions that power and empower how people live, work, and play. We're a company that's driven by a passion for innovation, creativity, and impact in the world. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always.
**What You'll Be Doing**
As an Experienced Customer Sales and Service Representative at careerzynith, you'll be the face of our company, delivering an exceptional customer experience to our valued customers. You'll be working with America's fastest and most reliable network, and you'll be empowered to make a real difference in people's lives. Your responsibilities will include:
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
* Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of careerzynith's products and services to effectively service and retain customers
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Responding to requests from customers about careerzynith products and services
* Verifying service order accuracy and completeness and making corrections/changes, as needed
* Negotiating the collection of overdue bills
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Managing various systems and work tools while engaging on the phone with customers
**What We're Looking For**
We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll take a deep interest in learning about your customers, business challenges, and industry trends. You'll enjoy the fast pace and urgency needed to manage incidents, and you'll have no problem juggling multiple priorities. Your empathy and communication skills will make it possible for you to diffuse sensitive situations. You'll take real ownership of customer concerns, and you'll be driven to provide exceptional customer service.
**Essential Qualifications**
* Related Associate Degree or 2+ years' relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
* Demonstrated ability to communicate with detail and precision
**Preferred Qualifications**
* Experience working in a fast-paced, dynamic environment
* Proven track record of meeting sales goals and building relationships with customers
* Strong problem-solving and conflict resolution skills
* Ability to work independently and as part of a team
* Strong communication and interpersonal skills
**What We Offer**
At careerzynith, we're committed to providing a total rewards package that supports your career growth and well-being. Our benefits include:
* Health and wellness benefits
* 401(k) Savings Plan
* Stock incentive programs
* Paid time off
* Adoption assistance
* Tuition assistance
* And many more!
**Compensation**
The compensation range for this position is between $648.50 and $1,775.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
**Work Environment**
As a remote role, you'll work from home with occasional in-person trainings and meetings. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences.
**Equal Employment Opportunity**
We're proud to be an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At careerzynith, we know that diversity makes us stronger, and we're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
**How to Apply**
If you're a sales and customer service rockstar who is ready to take your career to the next level, we encourage you to apply today! Don't miss out on this opportunity to join a community of innovators, thinkers, and doers who are passionate about making a difference in the world.
Apply Now!
Apply for this job
**About careerzynith**
careerzynith is a leading provider of innovative communication and technology solutions that power and empower how people live, work, and play. We're a company that's driven by a passion for innovation, creativity, and impact in the world. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always.
**What You'll Be Doing**
As an Experienced Customer Sales and Service Representative at careerzynith, you'll be the face of our company, delivering an exceptional customer experience to our valued customers. You'll be working with America's fastest and most reliable network, and you'll be empowered to make a real difference in people's lives. Your responsibilities will include:
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
* Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of careerzynith's products and services to effectively service and retain customers
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Responding to requests from customers about careerzynith products and services
* Verifying service order accuracy and completeness and making corrections/changes, as needed
* Negotiating the collection of overdue bills
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Managing various systems and work tools while engaging on the phone with customers
**What We're Looking For**
We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll take a deep interest in learning about your customers, business challenges, and industry trends. You'll enjoy the fast pace and urgency needed to manage incidents, and you'll have no problem juggling multiple priorities. Your empathy and communication skills will make it possible for you to diffuse sensitive situations. You'll take real ownership of customer concerns, and you'll be driven to provide exceptional customer service.
**Essential Qualifications**
* Related Associate Degree or 2+ years' relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
* Demonstrated ability to communicate with detail and precision
**Preferred Qualifications**
* Experience working in a fast-paced, dynamic environment
* Proven track record of meeting sales goals and building relationships with customers
* Strong problem-solving and conflict resolution skills
* Ability to work independently and as part of a team
* Strong communication and interpersonal skills
**What We Offer**
At careerzynith, we're committed to providing a total rewards package that supports your career growth and well-being. Our benefits include:
* Health and wellness benefits
* 401(k) Savings Plan
* Stock incentive programs
* Paid time off
* Adoption assistance
* Tuition assistance
* And many more!
**Compensation**
The compensation range for this position is between $648.50 and $1,775.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
**Work Environment**
As a remote role, you'll work from home with occasional in-person trainings and meetings. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences.
**Equal Employment Opportunity**
We're proud to be an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At careerzynith, we know that diversity makes us stronger, and we're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
**How to Apply**
If you're a sales and customer service rockstar who is ready to take your career to the next level, we encourage you to apply today! Don't miss out on this opportunity to join a community of innovators, thinkers, and doers who are passionate about making a difference in the world.
Apply Now!
Apply for this job