**Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences with arenaflex**
At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about transforming the way people, businesses, and things connect with each other. As a Customer Sales and Service Representative, you'll be at the forefront of delivering exceptional experiences to our customers, leveraging your superior sales and customer service skills to drive growth and satisfaction. If you're a true consultative salesperson who thrives in a fast-paced environment, we want to hear from you!
**About arenaflex**
arenaflex is a leader in the telecommunications industry, powering and empowering how people live, work, and play by connecting them to what brings them joy. Our mission is to drive innovation, creativity, and impact in the world, and we're committed to building a community of people who anticipate, lead, and believe that listening is where learning begins. We're a place where you can craft your own path to greatness, whether you think in code, words, pictures, or numbers.
**Your Role**
As a Customer Sales and Service Representative, you'll be responsible for delivering an exceptional customer experience to our customers, who rely on us for America's fastest and most reliable network. Your superior sales and customer service skills will help you identify customer needs and proactively offer our products and services to meet monthly sales goals and ultimately deliver an outstanding customer experience.
**Key Responsibilities:**
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
* Instilling confidence and loyalty in customers through thoughtful listening, utilizing knowledge of arenaflex's products and services to effectively service and retain customers
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Responding to requests from customers about arenaflex products and services
* Verifying service order accuracy and completeness and making corrections/changes, as needed
* Negotiating the collection of overdue bills
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Managing various systems and work tools while engaging on the phone with customers
**What We're Looking For:**
* A true consultative salesperson who is energized by meeting sales goals and building relationships with customers
* A deep interest in learning about customers, business challenges, and industry trends
* The ability to juggle multiple priorities and manage incidents with a fast pace and urgency
* Empathy and communication skills that make it possible to diffuse sensitive situations
* A strong sense of ownership of customer concerns and a drive to provide exceptional customer service
* The ability to communicate with detail and precision
**Preferred Qualifications:**
* Related Associate Degree or 2+ years' relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
**Work Environment and Culture:**
As a remote role, you'll work from home with occasional in-person trainings and meetings. We're a community that values flexibility, collaboration, and continuous learning. Our culture is built on the principles of anticipating, leading, and believing that listening is where learning begins. We're committed to building a diverse and inclusive team that reflects the communities we serve.
**Compensation, Perks, and Benefits:**
We offer a competitive compensation package, including a base salary, commission, and benefits. Our benefits include health, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, including training and education programs.
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this role. Please submit your resume and a cover letter that highlights your relevant experience and qualifications. We can't wait to hear from you!
**Equal Employment Opportunity:**
arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.
Apply Now
Apply Now
**About arenaflex**
arenaflex is a leader in the telecommunications industry, powering and empowering how people live, work, and play by connecting them to what brings them joy. Our mission is to drive innovation, creativity, and impact in the world, and we're committed to building a community of people who anticipate, lead, and believe that listening is where learning begins. We're a place where you can craft your own path to greatness, whether you think in code, words, pictures, or numbers.
**Your Role**
As a Customer Sales and Service Representative, you'll be responsible for delivering an exceptional customer experience to our customers, who rely on us for America's fastest and most reliable network. Your superior sales and customer service skills will help you identify customer needs and proactively offer our products and services to meet monthly sales goals and ultimately deliver an outstanding customer experience.
**Key Responsibilities:**
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
* Instilling confidence and loyalty in customers through thoughtful listening, utilizing knowledge of arenaflex's products and services to effectively service and retain customers
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Responding to requests from customers about arenaflex products and services
* Verifying service order accuracy and completeness and making corrections/changes, as needed
* Negotiating the collection of overdue bills
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Managing various systems and work tools while engaging on the phone with customers
**What We're Looking For:**
* A true consultative salesperson who is energized by meeting sales goals and building relationships with customers
* A deep interest in learning about customers, business challenges, and industry trends
* The ability to juggle multiple priorities and manage incidents with a fast pace and urgency
* Empathy and communication skills that make it possible to diffuse sensitive situations
* A strong sense of ownership of customer concerns and a drive to provide exceptional customer service
* The ability to communicate with detail and precision
**Preferred Qualifications:**
* Related Associate Degree or 2+ years' relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
**Work Environment and Culture:**
As a remote role, you'll work from home with occasional in-person trainings and meetings. We're a community that values flexibility, collaboration, and continuous learning. Our culture is built on the principles of anticipating, leading, and believing that listening is where learning begins. We're committed to building a diverse and inclusive team that reflects the communities we serve.
**Compensation, Perks, and Benefits:**
We offer a competitive compensation package, including a base salary, commission, and benefits. Our benefits include health, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, including training and education programs.
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this role. Please submit your resume and a cover letter that highlights your relevant experience and qualifications. We can't wait to hear from you!
**Equal Employment Opportunity:**
arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.
Apply Now
Apply Now