**Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest and Most Reliable Network**

Are you a customer-centric sales professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark, a leading provider of innovative communication and technology solutions, as an Experienced Customer Sales and Service Representative. At blithequark, we empower our employees to be their authentic selves, fostering a culture of inclusivity, creativity, and innovation. Our team is dedicated to transforming the way people, businesses, and things connect with each other, and we're looking for talented individuals like you to join our mission. **What You'll Be Doing** As an Experienced Customer Sales and Service Representative, you'll be the face of blithequark, delivering exceptional customer experiences that exceed our customers' expectations. You'll be responsible for: * Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service * Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers * Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience * Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues * Responding to requests from customers about blithequark products and services * Verifying service order accuracy and completeness and making corrections/changes, as needed * Negotiating the collection of overdue bills * Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business * Managing various systems and work tools while engaging on the phone with customers **What We're Looking For** We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should: * Be a customer-centric sales professional with a passion for delivering exceptional experiences * Take a deep interest in learning about your customers, business challenges, and industry trends * Enjoy the fast pace and urgency needed to manage incidents and juggle multiple priorities * Possess empathy and communication skills that make it possible to diffuse sensitive situations * Take real ownership of customer concerns and be driven to provide exceptional customer service * Be able to communicate with detail and precision **Even Better If You Have** * Related Associate Degree or 2+ years' relevant experience * Customer Service call center experience * Previous collections experience * Experience with selling products and services * Customer service skills * Demonstrated ability to communicate with detail and precision **What We Offer** At blithequark, we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our benefits are designed to help you move forward in your career and in areas of your life outside of blithequark. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package. **Work Environment and Culture** As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our team is dedicated to creating a culture of innovation, creativity, and inclusivity, where everyone feels valued, connected, and empowered to reach their potential and contribute their best. **Compensation and Perks** The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. **How to Apply** If you're a motivated and customer-centric sales professional looking for a new challenge, we encourage you to apply even if you don't meet every "even better" qualification listed above. Join our team and be part of a dynamic and innovative organization that's shaping the future of communication and technology. Apply Now! **Equal Employment Opportunity** We're proud to be an equal opportunity employer, celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger, and we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Apply for this job