**Experienced Customer Onboarding Manager – Remote Opportunity at arenaflex**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join our dynamic team at arenaflex as an Experienced Customer Onboarding Manager. At arenaflex, we believe that travel has the power to transform lives and bring people together. As a global leader in the travel industry, we're dedicated to helping our customers achieve their goals while making a positive impact on the world. Our culture is built on a foundation of inclusivity, collaboration, and innovation, and we're looking for talented individuals like you to join our journey. **What You'll Do:** As an Experienced Customer Onboarding Manager at arenaflex, you'll play a critical role in ensuring a seamless and successful onboarding experience for our customers. Your primary responsibilities will include: * Owning the customer onboarding/migration experience with the customer, internal stakeholders, team, and third parties where applicable, including other internal and external projects as needed * Focusing on the customer and the implementation of regional/global projects, utilizing arenaflex project documents and following the SID implementation process * Ensuring project handover and readiness assessments with Solutions Design teams are completed, ensuring any risks, actions, and follow-up items are documented * Designing the work breakdown structure and resources required for the project, ensuring roles and responsibilities internally and externally are clearly defined * Ensuring all client requirements have been adequately understood and documented for onward teams (e.g., units, deployment, traveler care) to action * Developing and managing detailed project plans and ensuring the scope and approach are understood and aligned/signed off by all stakeholders * Creating a positive, happy, and fun environment internally and externally to help drive partnership and project success * Empowered to manage the project performance, while ensuring project status, milestones, changes, risks, issues, assumptions, decisions, and dependencies are clearly communicated * Responsible for ensuring that E2E testing is completed, documented, and corrected successfully, on time and to a high quality as defined by the global testing plan * Responsible to determine project call structure and manage Stakeholder calls * Attends and contributes to team calls, sharing experiences, ideas for process improvements, and supporting others as needed within the team **What We're Looking For:** * Candidates with travel industry experience will be considered at this time * A passion for working directly with customers and strong relationship building * Understanding of arenaflex and corporate travel * Ability to work in a fast-paced matrix environment, including managing across multiple geographies, functions, and time zones * A positive, "can-do" attitude * Able to motivate a project team and manage under pressure * Business English mandatory – multi-lingual capability advantageous * Excellent relationship building, influencing, negotiating, communication, and presentation skills * Ability to clearly articulate an accountability, then hold people accountable * Commercial awareness and strong relationship building skills * Excellent organizational skills of multitasking, advance planning, and time management * Ability to inspire change in the face of possible resistance * Effective time management, multi-tasking prioritization skills * Strong active listening and facilitating skills * High degree of problem-solving and decision-making and ability to adapt to changing priorities * Flexibility and the ability to adapt to change * Ability to understand and lead projects * Happy to be challenged and to challenge people and processes * Experience collaborating across multiple functional groups and with operational SME's **Location:** Our Experienced Customer Onboarding Manager will be based in Texas, United States, and will be required to work remotely. **Compensation and Benefits:** * The US national annual base salary range for this position is from $70,000 to $140,000. * In addition to base salary, this role is eligible for either our Annual Incentive Award plan, which rewards participants based on company and individual performance, or eligible for one of our metric-driven Sales Incentive Plans (certain sales roles only). * An eligible employee can only participate in one of these plans during an eligible period. * This role is also eligible for awards under the company Equity Incentive Plan, which is designed to align participants' interests with those of shareholders. * For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. **The #TeamGBT Experience:** At arenaflex, we're committed to providing a supportive and inclusive work environment that allows our employees to thrive. Some of the benefits we offer include: * Flexible benefits tailored to each country and starting the day you do * Travel perks, including a choice of deals each week from major travel providers * Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first * We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at arenaflex * Wellbeing resources to support mental and emotional health for you and your immediate family * And much more! **Equal Employment Opportunity:** All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. **Additional Disclosures:** Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. **Reasonable Accommodation:** We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. **Apply Now:** If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for! Apply for this job