Experienced Customer Experience Specialist - Rotating 2nd & 3rd Shift: Deliver Exceptional Service at careerzynith
About careerzynith
careerzynith is a privately held organization that has been committed to growing organically and has doubled its revenue in the past 10 years. We pride ourselves on our "White Glove" service model by delivering the best patient experience possible. Our dedication to innovation and customer satisfaction has earned us a reputation as a leader in our industry.
Job Summary
careerzynith is seeking an experienced Customer Experience Specialist to join our customer service team. This role will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and working collaboratively with our team to drive success. The ideal candidate will possess strong customer service skills, excellent communication abilities, and the ability to work effectively in a fast-paced environment.
Work Schedule
This is a set rotating 2nd & 3rd shift opportunity with the following schedule:
1st and 3rd week:
Saturday - 10:30pm - 7:00am
Sunday - off
Monday - off
Tuesday - 10:30am - 11:00pm, 12 hours
Wednesday - 10:30pm - 7:00am
Thursday - off
Friday - 10:30am - 11:00pm, 12 hours
2nd and 4th week:
Saturday - 2:30pm - 11:00pm
Sunday - 2:30pm - 11:00pm
Monday - off
Tuesday - 10:30pm - 7:00am
Wednesday - off
Thursday - 2:30pm - 11:00pm
Friday - 10:30pm - 7:00am
Key Responsibilities
The Customer Experience Specialist will be responsible for:
Managing incoming customer service phone calls & other customer requests
Creating service requests and dispatching accordingly
Identifying and resolving customer concerns in a professional and timely manner
Using web-based system tools such as OMS, Word, and Excel on a daily basis
Logging all communication in work service requests
Interacting with vendors, customers, and employees via phone, text, and emails
Escalating service calls when needed
Attaching Field Service Reports to service requests in OMS
Auditing reports from vendors and ensuring all calls are logged in OMS
Following through on resolution of any customer needs
Acting as the nighttime contact for drivers, providing scheduling and maintenance support
Handling inbound and outbound calls to 20-30 drivers nightly
Proactively monitoring on-time pick-up and deliveries
Escalating problems to proper manager contacts as appropriate
Following HIPPA regulations as it pertains to communication
Effectively communicating pertinent information to daytime contacts within multiple geographical regions
Handing off follow-ups to coworkers on the next shift
Ordering and canceling injectable doses
Entering helium readings into OMS
Essential Qualifications
The ideal candidate will possess:
Customer service experience, preferably in a call center and scheduling environment
A strong ability to prioritize and multitask with attention to detail
Excellent time management, organization, and focus on ability to prioritize and multitask with attention to detail
The ability to articulate thoughts into clear and concise written and verbal communication
Strong written and verbal communication skills
Experience working on computers, using Excel, and other Microsoft Office applications
Preferred Qualifications
The ideal candidate will also possess:
Experience working in a fast-paced environment
Ability to work effectively in a team environment
Strong problem-solving skills
Ability to adapt to changing priorities and deadlines
Skills and Competencies
The successful candidate will possess:
Excellent communication and interpersonal skills
Strong problem-solving and analytical skills
Ability to work effectively in a team environment
Strong time management and organizational skills
Ability to prioritize and multitask with attention to detail
Career Growth Opportunities and Learning Benefits
careerzynith is committed to the growth and development of our employees. We offer:
Job training and professional development opportunities
A comprehensive benefits package, including health, dental, and vision insurance
A 401(k) matching program
An Employee Assistance Program
Company-paid life insurance and voluntary supplemental life insurance
Company-paid short-term disability
Voluntary long-term disability options
Flex PTO and paid holidays
Company swag
Health club reimbursement
Wellness program with generous incentives
Employee recognition programs
Referral bonus program
Work Environment and Company Culture
careerzynith is committed to creating a positive and inclusive work environment. We offer:
A hybrid work model, combining remote work with time in our office
A collaborative and supportive team environment
A focus on work-life balance
A commitment to diversity, equity, and inclusion
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
Equal Employment Opportunity
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.
Apply Now
Don't miss out on this exciting opportunity to join our team. Apply now and take the first step towards a rewarding career at careerzynith.
Apply To This Job
Apply for this job
careerzynith is a privately held organization that has been committed to growing organically and has doubled its revenue in the past 10 years. We pride ourselves on our "White Glove" service model by delivering the best patient experience possible. Our dedication to innovation and customer satisfaction has earned us a reputation as a leader in our industry.
Job Summary
careerzynith is seeking an experienced Customer Experience Specialist to join our customer service team. This role will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and working collaboratively with our team to drive success. The ideal candidate will possess strong customer service skills, excellent communication abilities, and the ability to work effectively in a fast-paced environment.
Work Schedule
This is a set rotating 2nd & 3rd shift opportunity with the following schedule:
1st and 3rd week:
Saturday - 10:30pm - 7:00am
Sunday - off
Monday - off
Tuesday - 10:30am - 11:00pm, 12 hours
Wednesday - 10:30pm - 7:00am
Thursday - off
Friday - 10:30am - 11:00pm, 12 hours
2nd and 4th week:
Saturday - 2:30pm - 11:00pm
Sunday - 2:30pm - 11:00pm
Monday - off
Tuesday - 10:30pm - 7:00am
Wednesday - off
Thursday - 2:30pm - 11:00pm
Friday - 10:30pm - 7:00am
Key Responsibilities
The Customer Experience Specialist will be responsible for:
Managing incoming customer service phone calls & other customer requests
Creating service requests and dispatching accordingly
Identifying and resolving customer concerns in a professional and timely manner
Using web-based system tools such as OMS, Word, and Excel on a daily basis
Logging all communication in work service requests
Interacting with vendors, customers, and employees via phone, text, and emails
Escalating service calls when needed
Attaching Field Service Reports to service requests in OMS
Auditing reports from vendors and ensuring all calls are logged in OMS
Following through on resolution of any customer needs
Acting as the nighttime contact for drivers, providing scheduling and maintenance support
Handling inbound and outbound calls to 20-30 drivers nightly
Proactively monitoring on-time pick-up and deliveries
Escalating problems to proper manager contacts as appropriate
Following HIPPA regulations as it pertains to communication
Effectively communicating pertinent information to daytime contacts within multiple geographical regions
Handing off follow-ups to coworkers on the next shift
Ordering and canceling injectable doses
Entering helium readings into OMS
Essential Qualifications
The ideal candidate will possess:
Customer service experience, preferably in a call center and scheduling environment
A strong ability to prioritize and multitask with attention to detail
Excellent time management, organization, and focus on ability to prioritize and multitask with attention to detail
The ability to articulate thoughts into clear and concise written and verbal communication
Strong written and verbal communication skills
Experience working on computers, using Excel, and other Microsoft Office applications
Preferred Qualifications
The ideal candidate will also possess:
Experience working in a fast-paced environment
Ability to work effectively in a team environment
Strong problem-solving skills
Ability to adapt to changing priorities and deadlines
Skills and Competencies
The successful candidate will possess:
Excellent communication and interpersonal skills
Strong problem-solving and analytical skills
Ability to work effectively in a team environment
Strong time management and organizational skills
Ability to prioritize and multitask with attention to detail
Career Growth Opportunities and Learning Benefits
careerzynith is committed to the growth and development of our employees. We offer:
Job training and professional development opportunities
A comprehensive benefits package, including health, dental, and vision insurance
A 401(k) matching program
An Employee Assistance Program
Company-paid life insurance and voluntary supplemental life insurance
Company-paid short-term disability
Voluntary long-term disability options
Flex PTO and paid holidays
Company swag
Health club reimbursement
Wellness program with generous incentives
Employee recognition programs
Referral bonus program
Work Environment and Company Culture
careerzynith is committed to creating a positive and inclusive work environment. We offer:
A hybrid work model, combining remote work with time in our office
A collaborative and supportive team environment
A focus on work-life balance
A commitment to diversity, equity, and inclusion
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
Equal Employment Opportunity
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.
Apply Now
Don't miss out on this exciting opportunity to join our team. Apply now and take the first step towards a rewarding career at careerzynith.
Apply To This Job
Apply for this job