**Experienced Customer Experience Representative – Wichita, Kansas**
At arenaflex, we're not just a leading mobility company – we're a team of passionate individuals dedicated to delivering exceptional customer experiences. As a Customer Experience Representative, you'll play a vital role in shaping the future of mobility and making a lasting impact on our customers' lives.
**About arenaflex**
arenaflex operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, consistently ranking as one of the top places to work. With a shared vision to become the world's best and most trusted mobility company, we're committed to innovation, customer satisfaction, and employee growth. As the largest and fastest-growing privately owned automotive rental and leasing company in North America, we're always looking for talented individuals to join our team.
**Job Summary**
We're seeking an experienced Customer Experience Representative to join our Wichita, Kansas team. As a CXR, you'll provide superior, friendly, and efficient transactions, offering company-approved services and products to deliver a positive experience for all customers. This role involves facilitating the rental process through verification and documentation of all necessary driver information, ensuring an efficient and timely rental and return experience.
**Responsibilities**
As a Customer Experience Representative, your key responsibilities will include:
* Meet and greet customers in a professional, friendly, and timely manner
* Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services, including offering optional protection products, upgrades, fuel options, and additional equipment
* Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
* Answer incoming calls for reservations, rate quotes, general questions, provide information, and resolution for customers, other branches, and other vendors
* Place outgoing calls for callback management and miscellaneous calls as assigned
* Assist in assessing the condition of rental vehicles upon return
* Notify management of any known customer problems
* Notify management of any known vehicle problems and required vehicle maintenance
* Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and participate in company-sponsored classroom training
**Schedule**
Our Wichita, Kansas location operates on a non-traditional schedule, with the following hours:
* Sunday: 3:30pm – 12:30am
* Monday: 3:30pm – 12:30am
* Tuesday: OFF
* Wednesday: OFF
* Thursday: 3:30pm – 12:30am
* Friday: 3:30pm – 12:30am
* Saturday: 3:30pm – 12:30am
**Benefits and Perks**
As an arenaflex employee, you'll enjoy a range of benefits and perks, including:
* Competitive hourly rate starting at $17.60 per hour, plus bonuses
* Paid time off
* Employee rental car discounts
* Retirement savings plan, including 401(k) with matching profit sharing
* Health insurance
* Life insurance
* Dental insurance
* Vision insurance
* Training and development opportunities
**Qualifications**
To be successful in this role, you'll need:
* Be at least 18 years old
* High School Diploma or G.E.D. required
* Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
* Valid driver's license
* No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol-related convictions on driving record within the past 5 years (DUI/DWI)
* Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We value people of all backgrounds and strive to create a workplace where every employee, customer, and business partner feels welcome and respected. If you have any difficulty using our online system and need an accommodation due to a disability, please contact us at [email protected].
**How to Apply**
Ready to join our team and make a difference in the lives of our customers? Apply now by visiting our website and submitting your application. We can't wait to hear from you!
Apply Now
Apply Now
**About arenaflex**
arenaflex operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, consistently ranking as one of the top places to work. With a shared vision to become the world's best and most trusted mobility company, we're committed to innovation, customer satisfaction, and employee growth. As the largest and fastest-growing privately owned automotive rental and leasing company in North America, we're always looking for talented individuals to join our team.
**Job Summary**
We're seeking an experienced Customer Experience Representative to join our Wichita, Kansas team. As a CXR, you'll provide superior, friendly, and efficient transactions, offering company-approved services and products to deliver a positive experience for all customers. This role involves facilitating the rental process through verification and documentation of all necessary driver information, ensuring an efficient and timely rental and return experience.
**Responsibilities**
As a Customer Experience Representative, your key responsibilities will include:
* Meet and greet customers in a professional, friendly, and timely manner
* Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services, including offering optional protection products, upgrades, fuel options, and additional equipment
* Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
* Answer incoming calls for reservations, rate quotes, general questions, provide information, and resolution for customers, other branches, and other vendors
* Place outgoing calls for callback management and miscellaneous calls as assigned
* Assist in assessing the condition of rental vehicles upon return
* Notify management of any known customer problems
* Notify management of any known vehicle problems and required vehicle maintenance
* Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and participate in company-sponsored classroom training
**Schedule**
Our Wichita, Kansas location operates on a non-traditional schedule, with the following hours:
* Sunday: 3:30pm – 12:30am
* Monday: 3:30pm – 12:30am
* Tuesday: OFF
* Wednesday: OFF
* Thursday: 3:30pm – 12:30am
* Friday: 3:30pm – 12:30am
* Saturday: 3:30pm – 12:30am
**Benefits and Perks**
As an arenaflex employee, you'll enjoy a range of benefits and perks, including:
* Competitive hourly rate starting at $17.60 per hour, plus bonuses
* Paid time off
* Employee rental car discounts
* Retirement savings plan, including 401(k) with matching profit sharing
* Health insurance
* Life insurance
* Dental insurance
* Vision insurance
* Training and development opportunities
**Qualifications**
To be successful in this role, you'll need:
* Be at least 18 years old
* High School Diploma or G.E.D. required
* Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
* Valid driver's license
* No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol-related convictions on driving record within the past 5 years (DUI/DWI)
* Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We value people of all backgrounds and strive to create a workplace where every employee, customer, and business partner feels welcome and respected. If you have any difficulty using our online system and need an accommodation due to a disability, please contact us at [email protected].
**How to Apply**
Ready to join our team and make a difference in the lives of our customers? Apply now by visiting our website and submitting your application. We can't wait to hear from you!
Apply Now
Apply Now