Experienced Customer Experience Representative - Mom & Baby
**Join careerzynith, a leading provider of innovative healthcare solutions, in a dynamic and rewarding role that combines exceptional customer service with a passion for helping new and expectant mothers.**
ā¢ *About careerzynith**
careerzynith is a pioneering healthcare company that is revolutionizing the home health products and equipment industry. Our mission is to create a better way of doing business by prioritizing our customers, our community, and our coworkers. With a strong commitment to customer satisfaction, we strive to provide the highest level of service and support to our clients.
ā¢ *The Opportunity**
Within careerzynith, the Mom and Baby team is a dynamic and growing division that provides breast pumps, maternity compression, and lactation support services to new and expectant mothers. As a Customer Experience Representative, you will play a vital role in delivering exceptional customer service, ensuring customer satisfaction, and driving business growth.
ā¢ *Primary Responsibilities**
As a Customer Experience Representative, you will be responsible for:
ā¢ Working with customers who have requested mom and baby items through insurance
ā¢ Overseeing orders nationwide for mom and baby items through insurance
ā¢ Interfacing with existing customers to determine which products meet their needs
ā¢ Presenting careerzynith's services and products
ā¢ Handling inbound calls/emails from patients and converting them to potential sales
ā¢ Contacting patients through outbound phone calls and emails
ā¢ Investigating and troubleshooting customer service issues
ā¢ Communicating with customers to provide equipment/sizing troubleshooting
ā¢ Prompt follow-up for services promised/rendered
ā¢ Entering new customer demographics and updating changes to existing accounts
ā¢ Documentation processing, including verification of insurance
ā¢ Order entry and data maintenance
ā¢ Other duties as assigned
ā¢ *Skills for Success**
To excel in this role, you will need:
ā¢ Excellent customer service skills
ā¢ Ability to handle high call volume
ā¢ Ability to work individually and as part of a dynamic team
ā¢ Self-motivated, with high energy and an engaging level of enthusiasm
ā¢ Exceptional verbal, written, listening, and presentation communication skills
ā¢ Self-disciplined with excellent critical thinking and organizational skills
ā¢ Self-starter and ability to multi-task and research
ā¢ Willingness to work in a high-stress environment
ā¢ Proven work history illustrating stability and reliability and strong work ethics
ā¢ Sensitivity to patient care issues
ā¢ Maintain HIPAA confidentiality
ā¢ *Required Qualifications**
To be considered for this role, you will need:
ā¢ High school diploma or equivalent. Some college preferred.
ā¢ Microsoft Office computer skills
ā¢ 1+ years of customer service experience required
ā¢ 1+ years of multiple phone line experience
ā¢ Starting rate: $18 an hour!
ā¢ *What careerzynith Offers**
As a valued member of our team, you can expect:
ā¢ Competitive pay
ā¢ Health plans with FSA or HSA options
ā¢ Dental and vision insurance
ā¢ Optional life insurance
ā¢ 401K with company match
ā¢ 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
ā¢ Additional parental benefits, including fertility stipends, free diapers, and breast pumps
ā¢ Paid holidays
ā¢ PTO accrual from day one
ā¢ Employee assistance programs
ā¢ And much more!
ā¢ *Career Growth Opportunities and Learning Benefits**
At careerzynith, we are committed to the growth and development of our employees. We offer:
ā¢ Opportunities for career advancement and professional growth
ā¢ Training and development programs to enhance your skills and knowledge
ā¢ A supportive and collaborative work environment
ā¢ Recognition and rewards for outstanding performance
ā¢ *Work Environment and Company Culture**
careerzynith is a dynamic and innovative company that values diversity, inclusion, and employee well-being. Our company culture is built on:
ā¢ A commitment to customer satisfaction and excellence
ā¢ A passion for innovation and continuous improvement
ā¢ A supportive and collaborative work environment
ā¢ A focus on employee growth and development
ā¢ A commitment to social responsibility and community engagement
ā¢ *Compensation, Perks, and Benefits**
careerzynith offers a competitive compensation package, including:
ā¢ Competitive pay
ā¢ Health plans with FSA or HSA options
ā¢ Dental and vision insurance
ā¢ Optional life insurance
ā¢ 401K with company match
ā¢ 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
ā¢ Additional parental benefits, including fertility stipends, free diapers, and breast pumps
ā¢ Paid holidays
ā¢ PTO accrual from day one
ā¢ Employee assistance programs
ā¢ And much more!
ā¢ *Conclusion**
If you are a compassionate and customer-focused individual who is passionate about helping new and expectant mothers, we want to hear from you! Join careerzynith, a leading provider of innovative healthcare solutions, in a dynamic and rewarding role that c
Apply tot his job
Apply To this Job
ā¢ *About careerzynith**
careerzynith is a pioneering healthcare company that is revolutionizing the home health products and equipment industry. Our mission is to create a better way of doing business by prioritizing our customers, our community, and our coworkers. With a strong commitment to customer satisfaction, we strive to provide the highest level of service and support to our clients.
ā¢ *The Opportunity**
Within careerzynith, the Mom and Baby team is a dynamic and growing division that provides breast pumps, maternity compression, and lactation support services to new and expectant mothers. As a Customer Experience Representative, you will play a vital role in delivering exceptional customer service, ensuring customer satisfaction, and driving business growth.
ā¢ *Primary Responsibilities**
As a Customer Experience Representative, you will be responsible for:
ā¢ Working with customers who have requested mom and baby items through insurance
ā¢ Overseeing orders nationwide for mom and baby items through insurance
ā¢ Interfacing with existing customers to determine which products meet their needs
ā¢ Presenting careerzynith's services and products
ā¢ Handling inbound calls/emails from patients and converting them to potential sales
ā¢ Contacting patients through outbound phone calls and emails
ā¢ Investigating and troubleshooting customer service issues
ā¢ Communicating with customers to provide equipment/sizing troubleshooting
ā¢ Prompt follow-up for services promised/rendered
ā¢ Entering new customer demographics and updating changes to existing accounts
ā¢ Documentation processing, including verification of insurance
ā¢ Order entry and data maintenance
ā¢ Other duties as assigned
ā¢ *Skills for Success**
To excel in this role, you will need:
ā¢ Excellent customer service skills
ā¢ Ability to handle high call volume
ā¢ Ability to work individually and as part of a dynamic team
ā¢ Self-motivated, with high energy and an engaging level of enthusiasm
ā¢ Exceptional verbal, written, listening, and presentation communication skills
ā¢ Self-disciplined with excellent critical thinking and organizational skills
ā¢ Self-starter and ability to multi-task and research
ā¢ Willingness to work in a high-stress environment
ā¢ Proven work history illustrating stability and reliability and strong work ethics
ā¢ Sensitivity to patient care issues
ā¢ Maintain HIPAA confidentiality
ā¢ *Required Qualifications**
To be considered for this role, you will need:
ā¢ High school diploma or equivalent. Some college preferred.
ā¢ Microsoft Office computer skills
ā¢ 1+ years of customer service experience required
ā¢ 1+ years of multiple phone line experience
ā¢ Starting rate: $18 an hour!
ā¢ *What careerzynith Offers**
As a valued member of our team, you can expect:
ā¢ Competitive pay
ā¢ Health plans with FSA or HSA options
ā¢ Dental and vision insurance
ā¢ Optional life insurance
ā¢ 401K with company match
ā¢ 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
ā¢ Additional parental benefits, including fertility stipends, free diapers, and breast pumps
ā¢ Paid holidays
ā¢ PTO accrual from day one
ā¢ Employee assistance programs
ā¢ And much more!
ā¢ *Career Growth Opportunities and Learning Benefits**
At careerzynith, we are committed to the growth and development of our employees. We offer:
ā¢ Opportunities for career advancement and professional growth
ā¢ Training and development programs to enhance your skills and knowledge
ā¢ A supportive and collaborative work environment
ā¢ Recognition and rewards for outstanding performance
ā¢ *Work Environment and Company Culture**
careerzynith is a dynamic and innovative company that values diversity, inclusion, and employee well-being. Our company culture is built on:
ā¢ A commitment to customer satisfaction and excellence
ā¢ A passion for innovation and continuous improvement
ā¢ A supportive and collaborative work environment
ā¢ A focus on employee growth and development
ā¢ A commitment to social responsibility and community engagement
ā¢ *Compensation, Perks, and Benefits**
careerzynith offers a competitive compensation package, including:
ā¢ Competitive pay
ā¢ Health plans with FSA or HSA options
ā¢ Dental and vision insurance
ā¢ Optional life insurance
ā¢ 401K with company match
ā¢ 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
ā¢ Additional parental benefits, including fertility stipends, free diapers, and breast pumps
ā¢ Paid holidays
ā¢ PTO accrual from day one
ā¢ Employee assistance programs
ā¢ And much more!
ā¢ *Conclusion**
If you are a compassionate and customer-focused individual who is passionate about helping new and expectant mothers, we want to hear from you! Join careerzynith, a leading provider of innovative healthcare solutions, in a dynamic and rewarding role that c
Apply tot his job
Apply To this Job