Technical Customer Support - USA, East Coast
Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale.RequirementsMaster Zendesk: Handle 20-30+ new tickets per day in Zendesk, covering everything from billing issues to helping customers implement API requests.Customer Support Excellence: Respond to customer inquiries via Zendesk and email, providing thoughtful and timely resolutions.Operational Assistance: Handle tasks like processing refunds and supporting other operational needs as required.Continuous Learning: Stay on top of product updates and features to assist customers effectively.Customer Advocacy: Create bug reports and feature requests on behalf of customers, and advocate for their prioritization.Product Improvement: Test new features and functions before they are released to customers.BenefitsFull-Time Potential: Successful interns may be offered a full-time role, allowing you to grow with the company.Ownership: Youâll have real ownership over your work and see the impact of your contributions daily.Early-Stage Excitement: Be part of a small, agile team building something transformative.Cutting-Edge Tech: Work with innovative technology thatâs reshaping how businesses interact with AI.Remote Flexibility: Work wherever youâre most productiveâno commute, no limits.Originally posted on Himalayas
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