Experienced Customer Experience & Operations Assistant – Remote Work Opportunity at careerzynith
**Join careerzynith, a pioneering online contractor training company, in shaping the future of industry training solutions. As a key member of our dynamic team, you will play a vital role in ensuring exceptional customer experiences and supporting day-to-day operations.**
**About careerzynith**
careerzynith is a small, growing company that has revolutionized the online contractor training industry with its innovative solutions and adaptability to changing industry needs. Our commitment to fostering a remote, independent work environment while maintaining a tight-knit team culture has enabled us to attract top talent and deliver exceptional results. We are now seeking a motivated and self-starter individual to join our team and contribute to our continued growth and success.
**Job Description**
As an Experienced Customer Experience & Operations Assistant at careerzynith, you will be responsible for ensuring every aspect of the customer experience is a positive one. This will involve:
* Answering all incoming calls and providing exceptional customer service to callers by answering questions about services/products and offering basic technical support
* Processing orders and collecting customer information over the phone and updating their online accounts
* Responding to email inquiries in a timely manner
* Providing administrative support, including processing reports and light accounts receivable/payable tasks
* Conducting outgoing calls to customers who are missing information from their profiles
* Completing updates to curriculum, including formatting and adding images/audio to slides, reviewing course content for grammatical/spelling errors, and general room for improvement
* Assisting with day-to-day operations and identifying additional tasks or projects as needed
**Key Responsibilities**
* Answer all incoming calls and provide exceptional customer service
* Process orders and collect customer information over the phone and update online accounts
* Respond to email inquiries in a timely manner
* Provide administrative support, including processing reports and light accounts receivable/payable tasks
* Conduct outgoing calls to customers who are missing information from their profiles
* Complete updates to curriculum, including formatting and adding images/audio to slides
* Review course content for grammatical/spelling errors and general room for improvement
* Assist with day-to-day operations and identify additional tasks or projects as needed
**Qualifications**
**Requirements**
* Reliable strong internet connection
* Quiet work environment suitable for talking on the phone with customers
* Functional office setup with working, up-to-date computer (careerzynith may provide a computer if needed)
* careerzynith will provide a phone, which can connect directly to your modem/router
**Experience/Skills**
* Customer service experience
* Proficiency with Excel/Google Sheets and Word/Google Docs
* Excellent writing skills
* Attention to detail and ability to multitask
* Reliable
* Organized
* Self-starter
* Motivated
* Independent worker
* Excellent phone and people skills, including listening, problem solving, and conflict resolution
* Ability to prioritize projects
**Additional Information**
* Availability for an occasional Saturday (approx. 1/month) in-person to help facilitate a classroom training (taking attendance and answering questions)
* Additional pay for these days: $250 for roughly 6 hours
* Locations may vary, but will primarily be in Taunton, MA
**Hours**
* Monday through Friday, 8:00a-5:00p
* Work from home in your home office
**Pay**
* $18/hour
* Quarterly performance bonuses totaling up to $1,000.00
**Why Join careerzynith?**
* Opportunity to work with a pioneering online contractor training company
* Flexible remote work arrangement with a dynamic team
* Competitive pay and quarterly performance bonuses
* Opportunity to grow and develop your skills in a fast-paced, dynamic environment
* Collaborative and supportive team culture
* Access to ongoing learning and development opportunities
**How to Apply**
If you are a motivated and self-starter individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website: [careerzynith website URL].
Apply for this job
**About careerzynith**
careerzynith is a small, growing company that has revolutionized the online contractor training industry with its innovative solutions and adaptability to changing industry needs. Our commitment to fostering a remote, independent work environment while maintaining a tight-knit team culture has enabled us to attract top talent and deliver exceptional results. We are now seeking a motivated and self-starter individual to join our team and contribute to our continued growth and success.
**Job Description**
As an Experienced Customer Experience & Operations Assistant at careerzynith, you will be responsible for ensuring every aspect of the customer experience is a positive one. This will involve:
* Answering all incoming calls and providing exceptional customer service to callers by answering questions about services/products and offering basic technical support
* Processing orders and collecting customer information over the phone and updating their online accounts
* Responding to email inquiries in a timely manner
* Providing administrative support, including processing reports and light accounts receivable/payable tasks
* Conducting outgoing calls to customers who are missing information from their profiles
* Completing updates to curriculum, including formatting and adding images/audio to slides, reviewing course content for grammatical/spelling errors, and general room for improvement
* Assisting with day-to-day operations and identifying additional tasks or projects as needed
**Key Responsibilities**
* Answer all incoming calls and provide exceptional customer service
* Process orders and collect customer information over the phone and update online accounts
* Respond to email inquiries in a timely manner
* Provide administrative support, including processing reports and light accounts receivable/payable tasks
* Conduct outgoing calls to customers who are missing information from their profiles
* Complete updates to curriculum, including formatting and adding images/audio to slides
* Review course content for grammatical/spelling errors and general room for improvement
* Assist with day-to-day operations and identify additional tasks or projects as needed
**Qualifications**
**Requirements**
* Reliable strong internet connection
* Quiet work environment suitable for talking on the phone with customers
* Functional office setup with working, up-to-date computer (careerzynith may provide a computer if needed)
* careerzynith will provide a phone, which can connect directly to your modem/router
**Experience/Skills**
* Customer service experience
* Proficiency with Excel/Google Sheets and Word/Google Docs
* Excellent writing skills
* Attention to detail and ability to multitask
* Reliable
* Organized
* Self-starter
* Motivated
* Independent worker
* Excellent phone and people skills, including listening, problem solving, and conflict resolution
* Ability to prioritize projects
**Additional Information**
* Availability for an occasional Saturday (approx. 1/month) in-person to help facilitate a classroom training (taking attendance and answering questions)
* Additional pay for these days: $250 for roughly 6 hours
* Locations may vary, but will primarily be in Taunton, MA
**Hours**
* Monday through Friday, 8:00a-5:00p
* Work from home in your home office
**Pay**
* $18/hour
* Quarterly performance bonuses totaling up to $1,000.00
**Why Join careerzynith?**
* Opportunity to work with a pioneering online contractor training company
* Flexible remote work arrangement with a dynamic team
* Competitive pay and quarterly performance bonuses
* Opportunity to grow and develop your skills in a fast-paced, dynamic environment
* Collaborative and supportive team culture
* Access to ongoing learning and development opportunities
**How to Apply**
If you are a motivated and self-starter individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website: [careerzynith website URL].
Apply for this job