**Experienced Customer Experience Agent – Remote PT Opportunity at arenaflex**

**Job Summary:** Join arenaflex, a pioneering food-tech startup, in revolutionizing the way people eat. As an Experienced Customer Experience Agent, you will be at the forefront of delivering exceptional, real-time service to customers, primarily over phone and conversational messaging. If you're passionate about providing quality customer service, motivated by a fast-growing business, and eager to be part of a dynamic team, we invite you to apply for this exciting remote PT opportunity. **About arenaflex:** Imagine a world where world-class food is within reach, no matter where you live. arenaflex is making this vision a reality by creating a vertically integrated, new standard of dining that brings menus from award-winning chefs and iconic restaurants across the country to your doorstep in under 30 minutes. Our elevated brick + mortar locations will offer pick up and dine in options, as well as delivery to your home. As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs, we're growing rapidly and seeking talented individuals to join our mission. **Role Details:** * **Salary:** $20/hour * **Availability:** Nights and weekend availability required. Shifts are 5 hours long, typically starting at 10AM, 4PM, 5PM, and 6 PM ET. Hires must be able to commit to 20 hours a week and be comfortable with a set schedule. * **Training Schedule:** We're targeting an September 16th start date with the first two weeks of training being Monday - Thursday from 2-7 PM ET. * **Remote Work:** This position is remote for candidates in Florida, New Jersey, and New York. **Responsibilities:** * Deliver exceptional, real-time service to customers primarily over phone and conversational messaging (SMS + Apple Business Chat), as well as some email * Resolve issues in a personalized, timely matter in line with department SOPs * Become an expert on arenaflex restaurants and ordering platforms, and stay up to date on relevant changes in a fast-paced environment * Learn our backend tools and systems inside and out, suggesting improvements to make process + products more efficient * Report on customer trends and feedback * Strive to meet and exceed individual and team performance goals **Qualifications:** * Extremely organized with strong attention to detail * Able to think outside the box and solve problems creatively * Adept at asking probing questions and walking customers through basic troubleshooting to identify and resolve issues * Technologically savvy and proficient in navigating multiple tabs and windows * Energized and motivated by a fast-growing business that is constantly evolving * Strong written and verbal skills * Empathetic with an ability to adapt your communication style to your audience * Experience with Zendesk or other help desk software a plus * You have appropriate remote work set-up - such as quiet space, and stable internet connection * Driven by providing quality customer service and motivated by helping others * Passionate about our mission of changing the way people eat **Requirements:** * Must be 18 years old and legally authorized to work in the US * Must have weekend availability * Must be equipped with a suitable remote work setup, including a quiet space and stable internet connection * This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool) **Benefits:** * 1.5x Pay rate on company holidays * Learning and Development opportunities to advance your career * Employee Stock * Employee Discount **About Our Culture:** At arenaflex, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can make your interview process work best for you. **How to Apply:** If you're passionate about delivering exceptional customer service and motivated by a fast-growing business, we invite you to apply for this exciting remote PT opportunity. Click the link below to register as a candidate and take the first step towards joining our dynamic team. Apply Job! **Note:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to fair hiring practices and advocate for diversity, equity, and inclusion. Apply for this job