[Remote] Customer Service Represenative III

Note: The job is a remote job and is open to candidates in USA. Kelly is a staffing company dedicated to connecting individuals with job opportunities that fit their lifestyle. They are seeking a Customer Service Representative III to manage end-to-end order processes, maintain customer records, and provide ongoing support while resolving billing issues and coordinating with internal teams. Responsibilities • The role is responsible for end-to-end order management, including processing product and service orders, maintaining accurate customer and contract records, preparing and verifying price quotes, and coordinating order documentation and status with internal teams • It also handles customer billing and accounts receivable by resolving billing issues, disputes, credits, and payment terms while clearly communicating with customers • In addition, the position provides ongoing sales and customer support by supplying pricing, availability, formal quotes, post-sale assistance, and backup coverage across teams as needed Skills • Heavy email-based customer support experience • Strong customer-facing communication skills • Experience resolving AR disputes, credits, and understanding payment terms • Advanced Excel skills; frequent usage expected • Stable work history with clear career progression • Strong attention to detail and work ethic • Ability to work independently with minimal supervision • Experience collaborating with internal teams and external clients • Bachelor's degree or 3+ years of relevant experience • Experience with CRM tools, ERP systems, or pricing/quote configuration tools • Proficiency in arenaflex Word, Excel, Outlook, and Access • Strong organizational skills with the ability to manage multiple priorities • Solid problem-solving skills and initiative • SAP experience preferred (SAP HANA 4 a plus) • AS/400 experience preferred Benefits • Medical • Dental • Vision • Telemedicine • Term life • Whole life • Accident insurance • Critical illness • A legal plan • Short-term disability • Retirement savings plan • Service bonus • Holiday pay plans (earn up to eight paid holidays per benefit year) • Transit spending account • Paid sick leave under the applicable state or local plan Company Overview • We’ve been helping organizations find the people they need longer than any other company in the world. It was founded in 1946, and is headquartered in Troy, Michigan, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship • Kelly has a track record of offering H1B sponsorships, with 85 in 2025, 76 in 2024, 59 in 2023, 74 in 2022, 81 in 2021, 65 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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