**Experienced Customer Data Entry Administrator – Campus Program Support**
At arenaflex, we're dedicated to empowering future developers by providing industry-leading tools for building and collaborating. Our Education team fosters sustainable open-source ecosystems, trains leaders to build inclusive communities, and strives to make education accessible to all students, teachers, schools, independent learners, and researchers. We're seeking an experienced Customer Data Entry Administrator to join our team and support the company Campus Program. If you're passionate about delivering exceptional customer service, have a keen eye for detail, and enjoy working in a fast-paced environment, we'd love to hear from you.
**About arenaflex**
arenaflex is one of the leading hosting service sites for software developers around the world, with over 31 million people using our platform to build amazing things together across 97+ million repositories. Our mission is to guide everyone who uses our platform to confidently meet their goals. We're committed to creating a supportive and inclusive community that empowers developers to build, collaborate, and learn together.
**Job Summary**
As a Customer Data Entry Administrator, you'll play a critical role in supporting the company Campus Program. You'll be responsible for reviewing and verifying eligibility for inbound applications, processing and managing account renewals, and providing exceptional customer service to internal teams and Education customers. You'll also be responsible for ensuring the accuracy and integrity of customer information within database systems, identifying actionable insights, and responding to support requests via ticketing queue.
**Responsibilities**
* Review and verify eligibility for inbound applications
* Process and manage Campus Program account renewals, including generating and reviewing monthly Salesforce reports
* Provide support and respond to inquiries from internal teams and Education customers
* Communicate directly with teachers, students, and school administrators via support tickets and email
* Ensure the accuracy and integrity of customer information within database systems, identifying actionable insights
* Respond to support requests via ticketing queue
* Handle vendor and supplier documentation requests from users
* Collaborate with internal teams to resolve customer issues and improve processes
* Develop and maintain knowledge of arenaflex products and services to provide accurate and helpful information to customers
* Stay up-to-date with industry trends and best practices in customer service and data entry
**Requirements**
* 3-10 years of experience in a Customer Service role, specifically in verifying customer information via email and entering applications or similar information
* Experience with Ticketing Systems and Salesforce
* Experience with GSuite (Docs, Sheets)
* Experience with Ticketing system Zendesk or similar ticketing
* Experience using Slack or other chats; able to articulate well in chats and stay on top of the communication with depts/teams
* Experience creating reports and managing data in Salesforce
* Excellent customer service skills, passion for delivering a great customer experience, empathic and professional writing skills with your approach via email communication with customers
* Excellent experience in data entry work and entering customer information with accuracy
* Experience or some knowledge to order Swag items able to pick out the items and send to appropriate location/person
* Experience working remotely while engaging with teams across the company
* Process improvement mindset: Experience identifying inefficiencies and implementing solutions
* Ability to work in a role that had some repetitive tasks, receiving items all day and more of a heads down type of work
* Bonus: Experience processing customer applications and verifying eligibility of the applications
* Bonus: Experience with the platform GitHub
* Curiosity and problem-solving mindset: Ask "why" to seek understanding and conduct research to find solutions
* Naturally curious, upbeat, positive, and empathetic
* Willing to go the extra mile with a strong work ethic; self-directed in a remote role and resourceful
**What We Offer**
* Competitive hourly rate of $45/hour
* Weekly pay and medical benefits
* 6-month contract with excellent potential for extension or permanent position based on performance
* Full-time schedule, Monday to Friday
* Opportunity to work with a leading hosting service site for software developers
* Collaborative and supportive team environment
* Professional development opportunities to enhance your skills and knowledge
* Flexible work arrangements to accommodate your needs
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation. We're committed to creating a diverse and inclusive workplace that values and respects the contributions of all employees.
**Disclaimer**
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Apply Now
**About arenaflex**
arenaflex is one of the leading hosting service sites for software developers around the world, with over 31 million people using our platform to build amazing things together across 97+ million repositories. Our mission is to guide everyone who uses our platform to confidently meet their goals. We're committed to creating a supportive and inclusive community that empowers developers to build, collaborate, and learn together.
**Job Summary**
As a Customer Data Entry Administrator, you'll play a critical role in supporting the company Campus Program. You'll be responsible for reviewing and verifying eligibility for inbound applications, processing and managing account renewals, and providing exceptional customer service to internal teams and Education customers. You'll also be responsible for ensuring the accuracy and integrity of customer information within database systems, identifying actionable insights, and responding to support requests via ticketing queue.
**Responsibilities**
* Review and verify eligibility for inbound applications
* Process and manage Campus Program account renewals, including generating and reviewing monthly Salesforce reports
* Provide support and respond to inquiries from internal teams and Education customers
* Communicate directly with teachers, students, and school administrators via support tickets and email
* Ensure the accuracy and integrity of customer information within database systems, identifying actionable insights
* Respond to support requests via ticketing queue
* Handle vendor and supplier documentation requests from users
* Collaborate with internal teams to resolve customer issues and improve processes
* Develop and maintain knowledge of arenaflex products and services to provide accurate and helpful information to customers
* Stay up-to-date with industry trends and best practices in customer service and data entry
**Requirements**
* 3-10 years of experience in a Customer Service role, specifically in verifying customer information via email and entering applications or similar information
* Experience with Ticketing Systems and Salesforce
* Experience with GSuite (Docs, Sheets)
* Experience with Ticketing system Zendesk or similar ticketing
* Experience using Slack or other chats; able to articulate well in chats and stay on top of the communication with depts/teams
* Experience creating reports and managing data in Salesforce
* Excellent customer service skills, passion for delivering a great customer experience, empathic and professional writing skills with your approach via email communication with customers
* Excellent experience in data entry work and entering customer information with accuracy
* Experience or some knowledge to order Swag items able to pick out the items and send to appropriate location/person
* Experience working remotely while engaging with teams across the company
* Process improvement mindset: Experience identifying inefficiencies and implementing solutions
* Ability to work in a role that had some repetitive tasks, receiving items all day and more of a heads down type of work
* Bonus: Experience processing customer applications and verifying eligibility of the applications
* Bonus: Experience with the platform GitHub
* Curiosity and problem-solving mindset: Ask "why" to seek understanding and conduct research to find solutions
* Naturally curious, upbeat, positive, and empathetic
* Willing to go the extra mile with a strong work ethic; self-directed in a remote role and resourceful
**What We Offer**
* Competitive hourly rate of $45/hour
* Weekly pay and medical benefits
* 6-month contract with excellent potential for extension or permanent position based on performance
* Full-time schedule, Monday to Friday
* Opportunity to work with a leading hosting service site for software developers
* Collaborative and supportive team environment
* Professional development opportunities to enhance your skills and knowledge
* Flexible work arrangements to accommodate your needs
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation. We're committed to creating a diverse and inclusive workplace that values and respects the contributions of all employees.
**Disclaimer**
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Apply Now