**Experienced Customer Care Representative - Remote**
**Join arenaflex, a leading healthcare industry expert, in revolutionizing patient accounting and customer service. As a Customer Care Representative, you will be the face of arenaflex, providing exceptional service to our clients and patients while working in a dynamic, remote environment.**
**About arenaflex**
arenaflex is a renowned healthcare industry expert, bringing 30 years of expertise to clients in over 135 local regions nationwide. We empower our clients to strengthen their financial and clinical performance, serve their communities, and succeed in the business of healthcare. Our mission is to redefine healthcare services, and we're looking for talented individuals like you to join our team.
**Job Summary**
As a Customer Care Representative, you will be responsible for answering inbound customer service calls related to patient accounting questions. When inbound call volumes are low, you may make outbound follow-up calls on outstanding AR accounts. Your exceptional customer service skills, combined with your ability to analyze and resolve problems efficiently, will make you an invaluable asset to our team.
**Essential Duties and Responsibilities**
* Answer inbound customer service calls and make some outbound follow-up calls in a professional, service-oriented manner.
* Ascertain the reason for the call and assist the caller with their questions, concerns, or problems, with a focus on timely, first-call resolution.
* Document all actions during the call in proprietary software.
* Participate in 1x1s and huddles with leadership to review performance opportunities and provide coaching.
* Maintain control of the call by de-escalating issues and instilling confidence that the resolution has been found.
* Function effectively under stress, conflicting demands on time and attention, and sometimes, under duress from difficult personalities.
* Interpret and apply reimbursement aspects of managed healthcare contracts.
* Demonstrate attentive listening skills and clearly articulate a response to the customer using appropriate voice modulation.
**Knowledge, Skills, Abilities**
To succeed in this role, you must possess:
* Exceptional customer service skills, including effective and efficient problem-solving and analyzing skills.
* A professional and calming tone of voice with complete command of the English language, free of inappropriate grammar.
* The ability to effectively summarize what transpired on a call in notes, enabling the next team member to pick up where you left off.
* The ability to facilitate conversations with others and establish an understanding of the customer's issue or reason for contact.
* The ability to perform essential job functions with a high degree of independence, flexibility, and creative problem-solving techniques.
* The ability to interpret and apply reimbursement aspects of managed healthcare contracts.
**Education and Experience**
* High school education or the equivalent.
* 1-2 years of prior experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd-party reimbursements from insurance companies and government payers is a plus.
**Work Environment**
* Remote work environment with a headset and multiple workstations within close proximity.
* Ability to sit at a computer terminal for extended periods of time.
**Compensation and Benefits**
* Competitive hourly rate: $14.50 - $21.80 per hour, depending on location, qualifications, and experience.
* Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
* Conifer observed holidays receive time and a half.
* Comprehensive benefits package, including:
+ Medical, dental, vision, disability, and life insurance.
+ Paid time off (vacation & sick leave) – minimum of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
+ 401k with up to 6% employer match.
+ 10 paid holidays per year.
+ Health savings accounts, healthcare & dependent flexible spending accounts.
+ Employee Assistance program, Employee discount program.
+ Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare, AD&D, auto & home insurance.
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a range of training programs and resources to help you develop your skills and advance your career.
* Opportunities for professional growth and development, including mentorship and leadership roles.
* A dynamic and supportive work environment that encourages collaboration and innovation.
**Why Join arenaflex?**
* Join a leading healthcare industry expert with 30 years of expertise.
* Be part of a team that is revolutionizing patient accounting and customer service.
* Enjoy a competitive compensation package and comprehensive benefits.
* Develop your skills and advance your career in a dynamic and supportive work environment.
* Make a difference in the lives of our clients and patients.
**Apply Now**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Join arenaflex today and be part of our mission to redefine healthcare services.
**About arenaflex**
arenaflex is a renowned healthcare industry expert, bringing 30 years of expertise to clients in over 135 local regions nationwide. We empower our clients to strengthen their financial and clinical performance, serve their communities, and succeed in the business of healthcare. Our mission is to redefine healthcare services, and we're looking for talented individuals like you to join our team.
**Job Summary**
As a Customer Care Representative, you will be responsible for answering inbound customer service calls related to patient accounting questions. When inbound call volumes are low, you may make outbound follow-up calls on outstanding AR accounts. Your exceptional customer service skills, combined with your ability to analyze and resolve problems efficiently, will make you an invaluable asset to our team.
**Essential Duties and Responsibilities**
* Answer inbound customer service calls and make some outbound follow-up calls in a professional, service-oriented manner.
* Ascertain the reason for the call and assist the caller with their questions, concerns, or problems, with a focus on timely, first-call resolution.
* Document all actions during the call in proprietary software.
* Participate in 1x1s and huddles with leadership to review performance opportunities and provide coaching.
* Maintain control of the call by de-escalating issues and instilling confidence that the resolution has been found.
* Function effectively under stress, conflicting demands on time and attention, and sometimes, under duress from difficult personalities.
* Interpret and apply reimbursement aspects of managed healthcare contracts.
* Demonstrate attentive listening skills and clearly articulate a response to the customer using appropriate voice modulation.
**Knowledge, Skills, Abilities**
To succeed in this role, you must possess:
* Exceptional customer service skills, including effective and efficient problem-solving and analyzing skills.
* A professional and calming tone of voice with complete command of the English language, free of inappropriate grammar.
* The ability to effectively summarize what transpired on a call in notes, enabling the next team member to pick up where you left off.
* The ability to facilitate conversations with others and establish an understanding of the customer's issue or reason for contact.
* The ability to perform essential job functions with a high degree of independence, flexibility, and creative problem-solving techniques.
* The ability to interpret and apply reimbursement aspects of managed healthcare contracts.
**Education and Experience**
* High school education or the equivalent.
* 1-2 years of prior experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd-party reimbursements from insurance companies and government payers is a plus.
**Work Environment**
* Remote work environment with a headset and multiple workstations within close proximity.
* Ability to sit at a computer terminal for extended periods of time.
**Compensation and Benefits**
* Competitive hourly rate: $14.50 - $21.80 per hour, depending on location, qualifications, and experience.
* Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
* Conifer observed holidays receive time and a half.
* Comprehensive benefits package, including:
+ Medical, dental, vision, disability, and life insurance.
+ Paid time off (vacation & sick leave) – minimum of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
+ 401k with up to 6% employer match.
+ 10 paid holidays per year.
+ Health savings accounts, healthcare & dependent flexible spending accounts.
+ Employee Assistance program, Employee discount program.
+ Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare, AD&D, auto & home insurance.
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a range of training programs and resources to help you develop your skills and advance your career.
* Opportunities for professional growth and development, including mentorship and leadership roles.
* A dynamic and supportive work environment that encourages collaboration and innovation.
**Why Join arenaflex?**
* Join a leading healthcare industry expert with 30 years of expertise.
* Be part of a team that is revolutionizing patient accounting and customer service.
* Enjoy a competitive compensation package and comprehensive benefits.
* Develop your skills and advance your career in a dynamic and supportive work environment.
* Make a difference in the lives of our clients and patients.
**Apply Now**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Join arenaflex today and be part of our mission to redefine healthcare services.