Experienced Customer Care Coordinator – Delivering Exceptional Service Experience
At careerzynith, we're committed to providing personalized attention for our associates, building proud, dynamic teams, and helping associates reach their personal and professional goals. As a Customer Care Coordinator, you'll play a vital role in delivering exceptional service experiences to our customers, ensuring their needs are met, and exceeding their expectations. If you're passionate about customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!
**About careerzynith**
careerzynith is a leading provider of innovative solutions, dedicated to making a positive impact on our customers' lives. We're proud to be an employer of choice, fostering a culture of inclusivity, diversity, and growth. Our commitment to excellence is reflected in our customer-centric approach, where every interaction is an opportunity to make a difference.
**Position Overview**
As a Customer Care Coordinator, you'll be the face of careerzynith, responsible for resolving customer concerns in a timely and professional manner. You'll work closely with our branches and customers to provide and maintain the highest level of customer service, ensuring their needs are met and exceeded. Your exceptional communication skills, problem-solving abilities, and passion for customer service will make you an invaluable asset to our team.
**Responsibilities**
* Receives inbound and makes outbound calls to resolve routine customer concerns (e.g., service, billing, results) in a timely and professional manner. May deviate from routine procedures to diagnose root cause of more complex customer issues.
* Coordinates and resolves customer follow-up requests as a liaison between branches and customers to provide and maintain the highest level of customer service.
* Prioritizes open, overdue, and/or critical customer follow-up requests (CFRs) or customer concerns and escalates to management as needed.
* Reviews and responds to customer feedback collected through external sources. Compiles statistical data (e.g., net promoter scores, or NPS), identifies trends, and reports to management team.
* Makes contact with cancel request customers to retain business. Probes to identify root cause and uses approved customer save offers (e.g., discounts, service calls) to retain customer.
* May complete special projects to support branch operations and efficiency
* Enters and maintains customer data (e.g., contact information, service plan, billing information) into customer database accurately and timely.
* Researches customer database for account and service history and information to resolve customer concerns.
* Follows standard policies, procedures, and scripting when interacting with and resolving customer concerns to ensure quality outcomes.
* May assess customer needs for additional services and up-sell as appropriate.
* Identifies and communicates improvement opportunities or trends impacting the customer experience to management.
* May receive customers and vendors at assigned branch.
**Education and Experience Requirements**
* High school diploma/GED required. Associate's degree preferred.
* 2-3 years of customer service experience required
* Experience resolving escalated customer service issues required
* Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
**Physical Demands & Working Conditions**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Regularly required to:
+ Sit, stand, and walk
+ Use hands and arms to handle, feel, or reach
+ Speak and hear
+ Use close vision abilities
* Occasionally required to:
+ Lift or move up to 25 lbs
+ Stoop, kneel, crouch, or crawl
**Work Environment Characteristics**
* Noise level: Low to moderate
* Adverse Conditions: Minimal
* Ability to speak, read, and write fluently in English is required.
* You MUST BE physically located in the United States while performing this job.
**Diversity, Equity, and Inclusion**
careerzynith is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.
**Compensation and Benefits**
* Pay Range: $31,819.00 - $58,865.00
* Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience.
* An employee's pay history will not be a contributing factor where prohibited by local law.
* In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.
**How to Apply**
If you're passionate about delivering exceptional customer service and want to join a dynamic team, apply now! Visit our website at [careerzynith website URL] to submit your application. We can't wait to hear from you!
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | careerzynith (careerzynith website URL).
Apply for this job
**About careerzynith**
careerzynith is a leading provider of innovative solutions, dedicated to making a positive impact on our customers' lives. We're proud to be an employer of choice, fostering a culture of inclusivity, diversity, and growth. Our commitment to excellence is reflected in our customer-centric approach, where every interaction is an opportunity to make a difference.
**Position Overview**
As a Customer Care Coordinator, you'll be the face of careerzynith, responsible for resolving customer concerns in a timely and professional manner. You'll work closely with our branches and customers to provide and maintain the highest level of customer service, ensuring their needs are met and exceeded. Your exceptional communication skills, problem-solving abilities, and passion for customer service will make you an invaluable asset to our team.
**Responsibilities**
* Receives inbound and makes outbound calls to resolve routine customer concerns (e.g., service, billing, results) in a timely and professional manner. May deviate from routine procedures to diagnose root cause of more complex customer issues.
* Coordinates and resolves customer follow-up requests as a liaison between branches and customers to provide and maintain the highest level of customer service.
* Prioritizes open, overdue, and/or critical customer follow-up requests (CFRs) or customer concerns and escalates to management as needed.
* Reviews and responds to customer feedback collected through external sources. Compiles statistical data (e.g., net promoter scores, or NPS), identifies trends, and reports to management team.
* Makes contact with cancel request customers to retain business. Probes to identify root cause and uses approved customer save offers (e.g., discounts, service calls) to retain customer.
* May complete special projects to support branch operations and efficiency
* Enters and maintains customer data (e.g., contact information, service plan, billing information) into customer database accurately and timely.
* Researches customer database for account and service history and information to resolve customer concerns.
* Follows standard policies, procedures, and scripting when interacting with and resolving customer concerns to ensure quality outcomes.
* May assess customer needs for additional services and up-sell as appropriate.
* Identifies and communicates improvement opportunities or trends impacting the customer experience to management.
* May receive customers and vendors at assigned branch.
**Education and Experience Requirements**
* High school diploma/GED required. Associate's degree preferred.
* 2-3 years of customer service experience required
* Experience resolving escalated customer service issues required
* Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
**Physical Demands & Working Conditions**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Regularly required to:
+ Sit, stand, and walk
+ Use hands and arms to handle, feel, or reach
+ Speak and hear
+ Use close vision abilities
* Occasionally required to:
+ Lift or move up to 25 lbs
+ Stoop, kneel, crouch, or crawl
**Work Environment Characteristics**
* Noise level: Low to moderate
* Adverse Conditions: Minimal
* Ability to speak, read, and write fluently in English is required.
* You MUST BE physically located in the United States while performing this job.
**Diversity, Equity, and Inclusion**
careerzynith is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.
**Compensation and Benefits**
* Pay Range: $31,819.00 - $58,865.00
* Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience.
* An employee's pay history will not be a contributing factor where prohibited by local law.
* In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.
**How to Apply**
If you're passionate about delivering exceptional customer service and want to join a dynamic team, apply now! Visit our website at [careerzynith website URL] to submit your application. We can't wait to hear from you!
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | careerzynith (careerzynith website URL).
Apply for this job