**Experienced Customer Care Associate – Global HR Platform Support**

At arenaflex, we're revolutionizing the way businesses navigate global employment compliantly with ease. Our cutting-edge HR platform empowers organizations to recruit, pay, and manage international teams seamlessly. As a key member of our Customer Experience team, you'll play a vital role in delivering exceptional support to our users worldwide. **About arenaflex** arenaflex is a forward-thinking company that values innovation, collaboration, and employee growth. Our team is comprised of talented individuals from diverse backgrounds, working together to build a world-class HR platform. With a strong focus on remote work, we empower our team members to work asynchronously, allowing them to balance their work and personal life effectively. **The Position** As an Experienced Customer Care Associate, you'll be responsible for providing top-notch support to our standard users across various verticals and product areas. You'll be the voice and ear for our users, ensuring their needs are met and their experience is exceptional. Your primary responsibilities will include: * Providing customer support via email and live messaging channels * Resolving tickets per week across various arenaflex verticals * Maintaining productivity standards while ensuring high attention to detail * Collaborating with the Customer Success, cross-vertical operational teams, and Sales * Responding within agreed Service Level time to standard tickets **Requirements** To succeed in this role, you'll need: * Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs * Experience (or equivalent) in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support * Experience using CRM tools to manage customer interactions and support workflows * Proven ability to collaborate with multiple stakeholders who have varying priorities * Excellent team collaboration and communication skills—diligent, persistent, yet kind and patient with others * Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably * Fluency in written and spoken English **Nice-to-Haves** While not essential, having experience working remotely or in a fast-growing organization, as well as familiarity with HR, Payroll, Healthcare, and/or Pension systems, would be beneficial. **Key Responsibilities** * Solve tickets per week across various arenaflex verticals * Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy * Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals * Work in close collaboration with the Customer Success, cross-vertical operational teams, and Sales * Be the voice and the ear for our users **Practicals** * You'll report to: Customer Care Manager * Team: Customer Experience * Location: Remote – New Zealand * Start date: As soon as possible **arenaflex Compensation Philosophy** arenaflex's Total Rewards philosophy ensures fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. **Benefits** As a global company, each country works differently, but some benefits/perks are for all arenaflex team members: * Work from anywhere * Flexible paid time off * Flexible working hours (we are async) * 16 weeks paid parental leave * Mental health support services * Stock options * Learning budget * Home office budget & IT equipment * Budget for local in-person social events or co-working spaces **How you'll plan your day (and life)** We work async at arenaflex, which means you can plan your schedule around your life (and not around meetings). You'll be empowered to take ownership and be proactive. When in doubt, you'll default to action instead of waiting. Your life-work balance is important, and you'll be encouraged to put yourself and your family first, and fit work around your needs. **How to apply** Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardized language we use here at arenaflex. If you don't have an up-to-date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status, and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer, it's essential to us that our workforce reflects people of all backgrounds, identities, and experiences, and this data will help us to stay accountable. We thank you for providing this data, if you choose to. At arenaflex, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about arenaflex's AI guidelines, check see here. Please note we accept applications on an ongoing basis. Apply for this job