**Experienced Customer Care Advisor – Driving Sustainable Solutions and Exceptional Customer Experience**

At arenaflex, we're revolutionizing the way people live and work by delivering innovative financing and software products for sustainable solutions. Our mission is to make a positive impact on the environment and communities worldwide, and we're looking for a talented Customer Care Advisor to join our team. As a Customer Care Advisor at arenaflex, you'll play a vital role in initiating the sales process, building and managing prospect lists, and generating qualified leads that will be passed on to designated sales staff for follow-up. You'll be the face of arenaflex, representing our brand as a subject matter expert during calls with customers, providing exceptional customer service and support, and offering additional arenaflex products that may benefit our customers. **About arenaflex** arenaflex is a technology company that's changing the game when it comes to sustainable solutions. With over 1 million homeowners benefiting from our simple, fast, and frictionless technology, we've led to more than $27 billion in financing for sustainable solutions since 2018. Our platform is built on proprietary, AI-powered applications and developer tools that drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. But arenaflex is more than just a technology company – we're also a force for good. We're proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. **Essential Job Duties & Responsibilities** As a Customer Care Advisor at arenaflex, you'll be responsible for: * Representing arenaflex as a subject matter expert during calls with customers * Providing exceptional customer service and support by utilizing strong verbal and written communication skills * Offering additional arenaflex products to customers that may benefit from our other services * Updating arenaflex systems to ensure each interaction with a customer is well documented * Handling issues with diplomacy to ensure that every customer is happy with their experience with arenaflex * Escalating issues to management when necessary and ensuring customer concerns are explained effectively and clearly * Completing other tasks as deemed appropriate by manager **Required Skills, Knowledge & Abilities** To succeed as a Customer Care Advisor at arenaflex, you'll need: * 3+ years of customer service and/or sales experience * Previous solar customer service or sales experience highly desired * Excellent interpersonal, verbal, and written communication skills * Demonstrated ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion * Embracing change and flexibility to the needs of the business and team * Ability to accept and apply coaching and feedback from leadership * Proven track record of reliability and a strong work ethic **Additional Information** * Compensation: $22/hr * Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department * The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law * The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law **Why Join arenaflex?** If you're an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! As a Customer Care Advisor at arenaflex, you'll have the opportunity to: * Work with a talented team of professionals who are passionate about making a positive impact on the environment and communities worldwide * Develop your skills and expertise in customer service and sales * Contribute to the growth and success of a leading technology company in the sustainable solutions space * Enjoy a competitive compensation package and benefits * Take advantage of opportunities for career growth and advancement **How to Apply** If you're ready to join a dynamic and innovative company that's making a difference, then apply today! We can't wait to hear from you and explore how you can contribute to our mission. Apply for this job