**Experienced Customer Billing Specialist – 6-Month Maternity Leave Cover Contract**

Are you a detail-oriented and reliable professional with a passion for systems and numbers? Do you thrive in a remote, asynchronous environment and enjoy working with cross-functional teams? We're looking for a skilled Customer Billing Specialist to join our team at blithequark on a 6-month maternity leave cover contract, with the potential to extend. As a key member of our team, you'll play a crucial role in ensuring our customers have a smooth, accurate, and delightful billing experience. **About blithequark** blithequark is a dynamic and innovative company that's revolutionizing the way businesses create sales experiences. Our platform makes it easy to create beautiful, interactive collateral with analytics on what buyers are interacting with, payments, e-sign, easy integration into your CRM, and all the other functionality you wish your old PDF documents had. With a strong business model, consistent growth, and incredibly low churn, we're now scaling our growth and looking for talented individuals to join our team. **What You'll Do** As a Customer Billing Specialist at blithequark, you'll be responsible for managing our billing operations, ensuring accuracy and efficiency in all aspects of customer billing. Your key responsibilities will include: * Managing Stripe operations: create new customers and subscriptions, issue invoices, handle disputes, and monitor unusual activity. * Setting up and maintaining Chargebee records: assist Customer Success Managers with renewals, support Account Executives with new customer setups, and enable direct debit payment arrangements. * Overseeing Accounts Receivable: generate weekly reports, track outstanding invoices, and collaborate with CSMs to follow up with overdue customers. * Monitoring and reporting on AR to support weekly cash flow analysis. * Providing timely and thoughtful responses to customer queries via the billing inbox. * Taking ownership of the Billing Slack channel, helping resolve complex billing-related support cases with the Support Team. * Drafting and submitting vendor forms when required by customers. * Reconciling Hubspot closed-won deals: ensure all deals are properly billed via invoice or Stripe and follow up on missing setups. * Keeping ChartMogul in sync: ensure all new, expanded, and renewing customers are reflected correctly. **About You** We're looking for a highly skilled and detail-oriented individual with excellent command of English, strong written and verbal communication skills, and experience in billing, accounts receivable, or finance operations, ideally in a SaaS or tech environment. You should be familiar with Stripe, Chargebee, and Hubspot (or similar tools) and confident navigating them. You'll thrive in a remote, asynchronous environment and enjoy working with cross-functional teams, including Sales, Customer Success, and Support. **Essential Qualifications** * Excellent command of English * Experience in billing, accounts receivable, or finance operations, ideally in a SaaS or tech environment * Familiarity with Stripe, Chargebee, and Hubspot (or similar tools) * Strong written and verbal communication skills * Detail-oriented and organized, with a focus on accuracy and efficiency * Ability to work autonomously and take initiative * Experience working with cross-functional teams, including Sales, Customer Success, and Support **Preferred Qualifications** * Experience with ChartMogul or other SaaS analytics tools * Background working in startups or fast-growing companies * Familiarity with customer support tools like HelpScout **What We Offer** As a Customer Billing Specialist at blithequark, you'll enjoy a range of benefits, including: * Competitive salary and benefits package * Opportunity to work with a dynamic and innovative company * Collaborative and remote work environment * Professional development and growth opportunities * Access to the latest tools and technologies * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and detail-oriented individual with a passion for systems and numbers, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team at blithequark! **Note:** This job posting is a rewritten version of the original job description, with all company names replaced with 'blithequark'. The job title has been rewritten to be more descriptive and attractive to job seekers. The job description has been expanded to include more details about the company, the role, and the qualifications required. The HTML format has been used to make the job description more readable and visually appealing. Apply for this job