**Experienced Customer Assistance Representative – Airport Operations and Customer Service**

Join the arenaflex family and embark on a world of possibilities, both at work and during your time off. As a Customer Assistance Representative at arenaflex, you'll travel the world, grow your expertise, and become the best version of yourself. You'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! **Why you'll love this job** As a Customer Assistance Representative at arenaflex, you'll interact with customers in a courteous, efficient, friendly, and professional manner. You'll be the face of arenaflex, providing exceptional customer service and ensuring that every customer has a seamless and enjoyable experience. **Key Responsibilities** * Greet customers when they enter the airport or arrive in the ticket area * Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures * Assist customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts) * Service and maintain kiosk machines (e.g., load paper, clean surfaces) * Troubleshoot kiosk technology issues to identify the source of issues or errors * Communicate with IT about kiosk technology issues that require additional servicing * Verify that customers' carry-on baggage complies with FAA/arenaflex policies (e.g., size, quantity) * Verify and clear travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk) * Assist customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight) * Queue lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time) * Accept and activate customers' self-tagged baggage at the activation station * Physically move baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location) * Assist customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies) * Refer customers to customer service agents when appropriate * Perform clearance and verification of documents at kiosks * Assist with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area * Assist unaccompanied minors with boarding, deplaning, or other transportation * Provide customers with gate information and directions * Perform paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports) * Possibly perform additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement **All you'll need for success** * Minimum Qualifications: + High School diploma or GED or international equivalent + Must be 18 years of age or older + Read, write, fluently speak and understand the English language + Bilingual language skills may be required in some locations + Applicable valid driver's license as required by local authorities + Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements + Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable + Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable + Must be authorized to work in the U.S. * Preferred Qualifications: + Working knowledge of Sabre or any other Passenger Service System + Previous face-to-face Customer Service experience + Working in a fast-paced environment **What you'll get** As a valued member of the arenaflex team, you'll enjoy a range of benefits and perks, including: * Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts, and more. * Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. **Feel free to be yourself at arenaflex** From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. **Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at arenaflex.** Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate. **Expected salary:** Location: Phoenix, AZ **Apply for the job now!** [ad_2 Check More Jobs Apply Job! Apply for this job