Experienced Customer Advocacy Specialist – Remote Opportunity to Drive Resolution and Growth
At careerzynith, we're on a mission to revolutionize the way we approach customer service and advocacy. As a critical subject matter expert, our Customer Advocacy Specialist will play a pivotal role in driving resolution for internal or external issues and/or complaints. If you have a strong background in customer service and problem-solving, we'd love to have you join our team!
**About careerzynith**
careerzynith is a leading provider of innovative solutions in the healthcare industry. Our team is dedicated to delivering exceptional customer experiences, and we're committed to creating a culture that values collaboration, innovation, and growth. As a remote Customer Advocacy Specialist, you'll have the opportunity to work with a talented team of professionals who share your passion for customer service and advocacy.
**Schedule: Monday- Friday, 11:30AM- 8:00PM EST**
As a Customer Advocacy Specialist, you'll be working in a fast-paced, dynamic environment where no two days are the same. You'll be responsible for de-escalating and resolving issues with a high level of independence, while also assisting our Supervisor and Manager with coaching, on-the-job training, monitoring work, mentoring new associates, and driving results.
**Key Responsibilities**
In this role, you'll have the opportunity to:
* Act as the main point of contact for escalated calls and requests
* Adhere to and meet service level agreements and performance goals as set by our clients
* Monitor and/or complete production, as applicable
* Manage payer, provider, and patient complaint resolution
* Work with supervisors to drive efficient case handling and quality
* Support cross-functional process improvement efforts and provide feedback to other business partners
* May also serve as a back-up in production
* Perform other duties as required or assigned
**Secondary Responsibilities**
In addition to your primary responsibilities, you'll also be expected to:
* Respond to calls/e-mails in a timely manner
* Be proficient with entering information into our CART system
* Projects/spreadsheets – across all operations
* Act as a resource for Customer Service Representatives, line staff-research process issues
* Monitor sensitive State Reports
**Qualifications**
To be successful in this role, you'll need:
* High School Diploma or the equivalent
* 3 years' experience in a Customer Service Representative (Inbound Contact Center) role in the healthcare/medical field
* Experience with resolution management: handling escalations, analyzing and solving customer problems
* Administrative or customer service support background, preferably in a high-volume contact center environment or medical environment
* Basic computer skills and data entry with speed and accuracy is required
* Knowledge of department systems and processes, careerzynith business protocols, and regulatory compliance (preferred)
**What We Offer**
As a valued member of our team, you'll enjoy:
* Starting Pay for external hires is $19.50 / per hour + Monthly Incentive Bonus Opportunity. The pay range included in this posting reflects future growth / earning potential.
* Full range of benefits including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
* Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training, and more
* Advancement Opportunities, professional skills training, and tuition/exam reimbursement
* PayActiv – access earned income in between pay checks
* Walgreens Discount – receive up to 25% off eligible items
* Great culture with a sense of community
**Why Join careerzynith?**
At careerzynith, we're committed to creating a culture that values collaboration, innovation, and growth. We believe in investing in our employees and providing them with the tools and resources they need to succeed. As a remote Customer Advocacy Specialist, you'll have the opportunity to work with a talented team of professionals who share your passion for customer service and advocacy.
**How to Apply**
If you're passionate about customer service and advocacy, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, to our online portal. We look forward to hearing from you!
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.
**Application Process**
careerzynith accepts applications on an ongoing basis until a candidate is identified. We're excited to hear from you and look forward to reviewing your application.
Apply for this job
**About careerzynith**
careerzynith is a leading provider of innovative solutions in the healthcare industry. Our team is dedicated to delivering exceptional customer experiences, and we're committed to creating a culture that values collaboration, innovation, and growth. As a remote Customer Advocacy Specialist, you'll have the opportunity to work with a talented team of professionals who share your passion for customer service and advocacy.
**Schedule: Monday- Friday, 11:30AM- 8:00PM EST**
As a Customer Advocacy Specialist, you'll be working in a fast-paced, dynamic environment where no two days are the same. You'll be responsible for de-escalating and resolving issues with a high level of independence, while also assisting our Supervisor and Manager with coaching, on-the-job training, monitoring work, mentoring new associates, and driving results.
**Key Responsibilities**
In this role, you'll have the opportunity to:
* Act as the main point of contact for escalated calls and requests
* Adhere to and meet service level agreements and performance goals as set by our clients
* Monitor and/or complete production, as applicable
* Manage payer, provider, and patient complaint resolution
* Work with supervisors to drive efficient case handling and quality
* Support cross-functional process improvement efforts and provide feedback to other business partners
* May also serve as a back-up in production
* Perform other duties as required or assigned
**Secondary Responsibilities**
In addition to your primary responsibilities, you'll also be expected to:
* Respond to calls/e-mails in a timely manner
* Be proficient with entering information into our CART system
* Projects/spreadsheets – across all operations
* Act as a resource for Customer Service Representatives, line staff-research process issues
* Monitor sensitive State Reports
**Qualifications**
To be successful in this role, you'll need:
* High School Diploma or the equivalent
* 3 years' experience in a Customer Service Representative (Inbound Contact Center) role in the healthcare/medical field
* Experience with resolution management: handling escalations, analyzing and solving customer problems
* Administrative or customer service support background, preferably in a high-volume contact center environment or medical environment
* Basic computer skills and data entry with speed and accuracy is required
* Knowledge of department systems and processes, careerzynith business protocols, and regulatory compliance (preferred)
**What We Offer**
As a valued member of our team, you'll enjoy:
* Starting Pay for external hires is $19.50 / per hour + Monthly Incentive Bonus Opportunity. The pay range included in this posting reflects future growth / earning potential.
* Full range of benefits including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
* Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training, and more
* Advancement Opportunities, professional skills training, and tuition/exam reimbursement
* PayActiv – access earned income in between pay checks
* Walgreens Discount – receive up to 25% off eligible items
* Great culture with a sense of community
**Why Join careerzynith?**
At careerzynith, we're committed to creating a culture that values collaboration, innovation, and growth. We believe in investing in our employees and providing them with the tools and resources they need to succeed. As a remote Customer Advocacy Specialist, you'll have the opportunity to work with a talented team of professionals who share your passion for customer service and advocacy.
**How to Apply**
If you're passionate about customer service and advocacy, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, to our online portal. We look forward to hearing from you!
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.
**Application Process**
careerzynith accepts applications on an ongoing basis until a candidate is identified. We're excited to hear from you and look forward to reviewing your application.
Apply for this job