**Experienced Contract Customer Service Representative – Member Support & Engagement**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's growing team as a Contract Customer Service Representative. As a key member of our member services team, you will play a vital role in helping our members navigate the healthcare system, find the right providers, and access the care they need. At blithequark, we're revolutionizing the healthcare economy by providing high-quality, affordable care for all. Our innovative approach empowers employers to restructure their healthcare benefits, directing employees to higher-quality and lower-cost healthcare providers. By joining our team, you'll be part of a mission-driven organization that's transforming the healthcare landscape. **About the Role:** As a Contract Customer Service Representative, you will be the voice of blithequark, engaging with our members via phone, chat, and email to provide exceptional support and guidance. Your expertise will help our members understand and utilize their benefits, find the right providers, and navigate the healthcare system. You'll become an expert on blithequark's product, operations, and member needs, using your knowledge to resolve complex issues and provide proactive solutions. **Responsibilities:** * Delivering exceptional service to our members via phone, chat, and email, offering education and guidance to help them understand and utilize their benefits * Following documented best practices for handling member inquiries, suggesting process improvements as you identify them * Managing and organizing workload using blithequark's platform and tools, including Zendesk and G Suite * Triaging and escalating complex and urgent member care needs * Retaining a detail-oriented working knowledge of employer health benefits and insurance * Relaying member feedback to leadership teams to improve blithequark's solution **Candidate Profile:** * A passion for helping people solve their problems with an ability to think creatively and empathetically * Experience working in a customer-facing environment with demonstrated experience staying calm under pressure * Excellent written and verbal communication skills * A high level of process-orientation, digital organization, and resourcefulness * A desire to work in a rapidly evolving startup environment, comfortable with some ambiguity * A desire to be part of our mission to improve the healthcare system * Enthusiasm for a role with room for growth * A quiet and distraction-free work environment with reliable internet connection (ability to hard wire if needed strongly preferred) * A bachelor's degree is preferred but not required **What We Offer:** * Competitive hourly rate: $17-19/hour * Opportunity to work with a mission-driven organization that's transforming the healthcare landscape * Collaborative and dynamic work environment with a growing team * Professional development and growth opportunities * Flexible scheduling with a 6-month contract term * Comprehensive benefits package, including health, dental, and vision insurance * Generous paid time off and holidays * Access to cutting-edge technology and tools **Work Environment:** As a remote worker, you'll have the flexibility to work from the comfort of your own home or a quiet, distraction-free space. Our team is distributed across the country, and we use collaboration tools to stay connected and work together seamlessly. You'll need a reliable internet connection and a quiet workspace to ensure you can focus on delivering exceptional service to our members. **How to Apply:** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or credentials. **Equal Employment Opportunity:** blithequark is an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. **Accommodations for Qualified Individuals with Disabilities:** blithequark is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, please contact us at [email protected]. **Beware of Job Scam Fraudsters:** Our recruiters use blithequark email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be a blithequark recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement and to [email protected]. Apply for this job