**Experienced Collections Customer Assistance Associate – Remote Work Opportunity**

At arenaflex, we're dedicated to providing innovative financial solutions to our customers through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Motors Finance. As a leading provider of financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, we're committed to fostering a culture that's fast-paced, dynamic, energized, agile, and collaborative. Our employees are the driving force behind our success, and we strive to create a connected, fun, positive, and rewarding company culture where they feel appreciated for their contributions, proud of their company, and thrive to be passionately invested in arenaflex's success. With offices across the world, including China, Canada, the United Kingdom, Germany, Russia, Brazil, and Korea, we're a truly global organization that's united by our values of light, collaboration, elements of nature, and symmetry. **Join Our Team:** We're seeking an experienced Collections Customer Assistance Associate to join our team in a 100% remote work arrangement. As a key member of our Operations Division, you'll play a vital role in providing exceptional customer service and resolving escalated issues related to lease and retail accounts. If you're passionate about delivering outstanding results, collaborating with cross-functional teams, and driving business growth, we encourage you to apply for this exciting opportunity. **Key Responsibilities:** As a Collections Customer Assistance Associate, you'll be responsible for: * Performing thorough follow-up and research tasks to ensure effective problem resolution * Handling phone calls and correspondence from customers with escalated issues * Ensuring that customer issues, disputes, and inquiries are handled within specified timelines * Properly documenting account information and inputting data in the appropriate systems * Completing daily work activities to meet operational requirements and goals * Participating in coaching and development sessions/trainings to enhance individual performance and overall department/team performance * Performing all other duties as assigned **Essential Qualifications:** * 3-5 years of Collections experience * Automotive retail and/or lease experience a plus * High school graduate; college degree preferred * Strong administrative and organizational skills * Keen attention to detail * Demonstrated problem-solving ability * Excellent communication skills, verbal and written * Ability to multi-task and prioritize to meet daily goals **Preferred Qualifications:** * Experience working in a fast-paced, dynamic environment * Proven track record of delivering exceptional customer service * Strong analytical and problem-solving skills * Ability to work collaboratively with cross-functional teams * Familiarity with commonly used terminology, policies, and procedures **Work Environment and Culture:** As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our offices are designed to foster a connected, fun, positive, and rewarding company culture, with features such as: * Collaborative workspaces * Flexible work arrangements * Opportunities for professional growth and development * Recognition and rewards for outstanding performance * A comprehensive benefits package, including health insurance, retirement savings, and paid time off **Compensation and Benefits:** * Minimum salary: $38,300.00 * Maximum salary: $57,500.00 * Comprehensive benefits package, including health insurance, retirement savings, and paid time off * Opportunities for professional growth and development * Recognition and rewards for outstanding performance **How to Apply:** If you're passionate about delivering exceptional customer service, collaborating with cross-functional teams, and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. **California Privacy Notice:** This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or arenaflex team members, please contact the Privacy Team at [email protected]. **Primary Location:** United States-Georgia-Atlanta **Work Locations:** Atlanta, GA 4100 Wildwood Pkwy Atlanta 30339 **Job:** Collections **Job Type:** Regular **Overtime Status:** Non-exempt **Schedule:** Full-time Apply for this job