**Experienced Client Relationship Analyst – Call Support, Customer Help**

**Join arenaflex, a leading retail pharmacy and healthcare services company, in shaping the future of patient care and customer satisfaction. As an Experienced Client Relationship Analyst, you will be the single point of contact for clients, providing exceptional service and support to drive business growth and success.** **About arenaflex** arenaflex, a subsidiary of arenaflex Boots Alliance, is a leading integrated healthcare, pharmacy, and retail company with a rich legacy of caring for communities. Our mission is to make a positive impact on people's lives through better health and wellbeing. With over 9,000 retail locations across the United States, Puerto Rico, and the U.S. Virgin Islands, arenaflex is proud to be a local healthcare destination serving nearly 10 million customers every day. **Job Summary** We are seeking an Experienced Client Relationship Analyst to join our team in Florida, USA. As a key member of our client support team, you will be responsible for maintaining and reinforcing client relationships, driving 340B program advancement opportunities, and providing exceptional customer service. This is a full-time position offering a competitive hourly rate of $32. **Key Responsibilities** * Maintain and reinforce client relationships by providing required services that address client issues * Serve as the knowledgeable authority to drive 340B program advancement opportunities * Claim the end-to-end responsibility for any inquiries and issues while demonstrating exceptional skill and providing the highest level of service consistently * Use cross-functional support teams to request and interpret different data streams, and communicate business results and patterns that relate to the client and their overall 340B program execution * Request client input and determine process improvement solutions and suggest system upgrades * Educate clients regarding any reporting changes and guide them through the changes, examining client requirements to foster more effective reporting * Offer fundamental support required to clients for 340B reviews by providing a clarification of the data flow through the various systems * Participate in the client's review cycle and offer support on-site or remotely * Maintain records of client interactions, documenting details, complaints, comments, and actions taken. Contact clients to answer inquiries or to inform them of investigation results and planned changes **Essential Capabilities** * Bachelor's degree or secondary school certification and two (2) years of client or record relationship experience * Experience in diagnosing, isolating, and resolving moderate to complex business issues and recommending and implementing solutions to resolve issues * Experience developing approaches to achieving objectives and meeting deadlines with minimal supervision, relying on oneself to complete goals and determining when escalating issues * Experience communicating both verbally (on the phone, one-on-one, and to groups) and in writing (emails, letters, reports, presentations) to various audiences (work team, group, organization management, and external clients) * Experience providing customer service to internal and external customers, including meeting quality standards for service, and assessment of customer satisfaction * Experience developing and delivering presentations to internal and external audiences * Fundamental level expertise in Microsoft Excel (e.g., opening a workbook, inserting a row, selecting text style and size, formatting cells as currency, using copy, paste, and save capabilities, aligning text, selecting cells, renaming a worksheet, inserting a section, selecting an outline style, inserting a worksheet, setting margins, selecting page orientation, using spell check or printing worksheets) * Essential level expertise in Microsoft PowerPoint (e.g., inserting, rearranging, hiding, and deleting slides, navigating between slides, increasing outline level, adding, centering, and editing text, changing views, inserting a table or a note, moving items, printing outline view or running a slide show) * Fundamental level expertise in Microsoft Word (e.g., opening a document, cutting, pasting, and aligning text, selecting text style type and size, changing margins and section width, sorting, inserting images, pictures, and dates, using find and replace, fix, spell check, track changes, review sheet, or printing capabilities) * Willing to travel up to 20% of the time for business purposes (within state and out of state) **Preferred Capabilities** * Bachelor's degree and at least 2 years of client/customer service experience or secondary school certification and 2 years of client or record relationship experience * Experience working in a client or record management environment * Experience in the healthcare industry, including 340B, pharmacy, hospital, clinic, PBM **About arenaflex Benefits** * Health coverage: Inclusion for clinical, dental, and vision costs * Retirement Plans: 401(k) or other retirement savings plans * Paid Time: Vacation days, holidays, and sick leave * Employee Limits: Limits on items or services presented by the organization * Additional Security: Inclusion in case of a worker's passing * Educational Help: Support for representatives seeking additional education * Health Projects: Drives to advance worker health and prosperity * Career Advancement: Training and development projects to upgrade skills and career growth **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website URL] to submit your application. Apply for this job