Experienced Chat Associate – Global Customer Support and Operations
At careerzynith, we're on a mission to revolutionize the healthcare industry by connecting healthcare professionals with top healthcare facilities through our innovative app-based marketplace. Our platform empowers healthcare professionals to work on their own terms, while enabling healthcare facilities to access the talent they need to deliver exceptional patient care. As a fast-growing tech startup with a global, remote team, we're seeking an experienced Chat Associate to join our Worker Operations Team and help us uphold safety and reliability for both sides of our marketplace.
**About careerzynith**
careerzynith is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We've been featured on YC's Top Companies and have grown 20x+ since January 2021. Our diverse and inclusive company culture values collaboration, innovation, and customer satisfaction above all else. We're proud to be a remote-first organization, operating 24/7 to serve our customers around the world.
**Overview**
As a Chat Associate on our Worker Operations Team, you'll play a vital role in ensuring the safety and reliability of our marketplace. You'll be the first point of contact for customers, handling their inquiries and resolving issues in a timely and empathetic manner. Your exceptional communication skills, curiosity, and problem-solving abilities will enable you to balance risk mitigation and deliver exceptional customer experiences.
**Responsibilities**
* Communicate with customers via telephone, live chat, and web communication channels to resolve their inquiries and issues
* Investigate attendance and quality incidents across our marketplace, using exceptional judgment and noticing to solve customer problems
* Communicate the resolution of your investigations to workers and workplaces with empathetic, customer-centered communication, justifying the reasoning behind your decisions to diverse stakeholders within the company
* Work efficiently and effectively to ensure customer inquiries are resolved fully and in a timely manner, developing reliability initiatives to improve the overall quality of the marketplace and experience for our customers
* Collaborate with cross-functional teams, including customer support, general operations, product, customer success, and legal teams, to ensure seamless communication and issue resolution
* Manage and maintain communication on multiple platforms to effectively solve issues for careerzynith's partner facilities and professionals
* Stay up-to-date on product updates to ensure you're acting with the most current organizational information
**Must-Haves**
* Proficiency in English (English is a first language)
* +2 years of customer support experience
* +2 years of providing telephonic customer support
* +2 years of Zendesk or any CRM experience
* Ability to resolve customer issues with empathy and action
* Exceptional written and verbal communication skills
* Ability to work as part of multidisciplinary teams
* Comfortable handling ambiguous situations and adaptable to constant change
* Possess an "I can handle anything" mentality
* Demonstrate a high degree of motivation, self-direction, and initiative to achieve the goals of the team and organization
* Exceptionally detail-oriented
* Ethical and unbiased integrity and decision-making abilities
* A positive mindset that elevates the entire team
**System Requirements**
* Minimum 15Mbps wired internet connection
* Minimum i5 processor or equivalent
* Minimum 12GB Ram
* Quiet working environment
* Steady power and internet connection
**What We Offer**
* Competitive compensation and benefits package
* Opportunity to work with a fast-growing tech startup in the healthcare industry
* Collaborative and inclusive company culture
* Remote work environment with flexible scheduling
* Professional development and growth opportunities
* Access to cutting-edge technology and tools
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our careers page. We can't wait to hear from you!
Apply Job!
Apply for this job
**About careerzynith**
careerzynith is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We've been featured on YC's Top Companies and have grown 20x+ since January 2021. Our diverse and inclusive company culture values collaboration, innovation, and customer satisfaction above all else. We're proud to be a remote-first organization, operating 24/7 to serve our customers around the world.
**Overview**
As a Chat Associate on our Worker Operations Team, you'll play a vital role in ensuring the safety and reliability of our marketplace. You'll be the first point of contact for customers, handling their inquiries and resolving issues in a timely and empathetic manner. Your exceptional communication skills, curiosity, and problem-solving abilities will enable you to balance risk mitigation and deliver exceptional customer experiences.
**Responsibilities**
* Communicate with customers via telephone, live chat, and web communication channels to resolve their inquiries and issues
* Investigate attendance and quality incidents across our marketplace, using exceptional judgment and noticing to solve customer problems
* Communicate the resolution of your investigations to workers and workplaces with empathetic, customer-centered communication, justifying the reasoning behind your decisions to diverse stakeholders within the company
* Work efficiently and effectively to ensure customer inquiries are resolved fully and in a timely manner, developing reliability initiatives to improve the overall quality of the marketplace and experience for our customers
* Collaborate with cross-functional teams, including customer support, general operations, product, customer success, and legal teams, to ensure seamless communication and issue resolution
* Manage and maintain communication on multiple platforms to effectively solve issues for careerzynith's partner facilities and professionals
* Stay up-to-date on product updates to ensure you're acting with the most current organizational information
**Must-Haves**
* Proficiency in English (English is a first language)
* +2 years of customer support experience
* +2 years of providing telephonic customer support
* +2 years of Zendesk or any CRM experience
* Ability to resolve customer issues with empathy and action
* Exceptional written and verbal communication skills
* Ability to work as part of multidisciplinary teams
* Comfortable handling ambiguous situations and adaptable to constant change
* Possess an "I can handle anything" mentality
* Demonstrate a high degree of motivation, self-direction, and initiative to achieve the goals of the team and organization
* Exceptionally detail-oriented
* Ethical and unbiased integrity and decision-making abilities
* A positive mindset that elevates the entire team
**System Requirements**
* Minimum 15Mbps wired internet connection
* Minimum i5 processor or equivalent
* Minimum 12GB Ram
* Quiet working environment
* Steady power and internet connection
**What We Offer**
* Competitive compensation and benefits package
* Opportunity to work with a fast-growing tech startup in the healthcare industry
* Collaborative and inclusive company culture
* Remote work environment with flexible scheduling
* Professional development and growth opportunities
* Access to cutting-edge technology and tools
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our careers page. We can't wait to hear from you!
Apply Job!
Apply for this job