**Experienced Call Center Representative – Data Entry & Customer Service**

**Join arenaflex, a leading healthcare and retail organization, as we seek a highly skilled and compassionate Call Center Representative to join our remote team.** **About arenaflex** arenaflex is a pioneering healthcare and retail organization, dedicated to making a positive impact on people's lives through better health and wellness. With a rich legacy of over 100 years, arenaflex has grown to become one of the largest retail pharmacy chains in the United States, serving almost 10 million customers every day. Our mission is to make a difference in the lives of our customers and patients by providing exceptional healthcare services, innovative products, and a genuine omnichannel experience. **Job Summary** We are seeking an experienced Call Center Representative to join our remote team, providing exceptional customer service and data entry support to our patients and healthcare professionals. As a Call Center Representative, you will be responsible for handling high-volume customer calls, resolving issues, and providing accurate and timely information to patients and healthcare providers. Your expertise in data entry, customer service, and healthcare will be essential in delivering an exceptional experience to our customers. **Key Responsibilities** * Utilize arenaflex's remedy information entry methodology and rules to process new patient enrollments by entering information into a suitable system. * Handle patient medication requests within HIPAA guidelines and enter refill orders for processing. * Investigate missing medication data, decipher clinical abbreviations (SIG codes), and resolve all data entry-related exceptions. * Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound calls to prescribers and patients on a case-by-case basis. * Resolve External Exceptions by reviewing, gathering data, making recommendations, and resubmitting for processing as per individual arrangement requirements. * Resolve phone calls to healthcare providers and others to acquire data, gain supersede endorsement, or otherwise resolve the External Exceptions. * Provide support to Pharmacists, both those in the office and those in different areas, and identify and escalate issues to senior-level staff as necessary. * Obtain a dynamic pharmacist license or certification within the initial 90 days and maintain a current pharmacist license or certification. **Essential Qualifications** * High school diploma or equivalent. * Essential level computer skills (e.g., start and close down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online). * Essential web browsing skills to include opening a program, composing URLs in the correct area, using a web search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online. * Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files). * Ability to communicate in writing and verbally. * 18 years old or older. **Preferred Qualifications** * At least 1 year of pharmacy experience in a retail or call center environment. * At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency. * Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction. * Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files). * Familiarity with Spanish and English. **What We Offer** * Competitive hourly rate of $25-$35/hour. * Opportunity to work in a dynamic and supportive remote team environment. * Comprehensive training and development programs to enhance your skills and knowledge. * Career growth opportunities and learning benefits to support your professional growth. * A positive and inclusive work environment that values diversity and promotes work-life balance. * Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional healthcare services, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online application portal. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes work-life balance. Apply for this job