Experienced Call Center Representative – Data Entry and Customer Service
At careerzynith, we're dedicated to making a positive impact on people's lives through better health and well-being. As a leading healthcare, pharmacy, and retail company, we're committed to delivering exceptional customer experiences and innovative solutions that meet the evolving needs of our communities.
We're seeking an experienced Call Center Representative to join our team in Orlando, USA. As a key member of our customer service team, you'll play a vital role in providing top-notch support to our patients and customers, ensuring their needs are met with compassion, empathy, and expertise.
**About careerzynith**
careerzynith is a leading healthcare, pharmacy, and retail company with a rich legacy of prioritizing community health and well-being. With over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, we serve nearly 10 million customers every day. Our mission is to make a positive impact on people's lives through better health and well-being. We're committed to delivering an exceptional omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to provide excellent products and services in communities across the country.
**Job Responsibilities**
As a Call Center Representative, you'll be responsible for:
* Answering high-volume customer calls, emails, and messages in a professional and courteous manner
* Processing patient and medication data using careerzynith's pharmacy information entry methodology and rules
* Handling patient medicine requests within HIPAA guidelines and entering refill orders for processing
* Investigating missing medication data and deciphering clinical abbreviations (SIG codes)
* Resolving data entry-related exceptions and special cases
* Providing support to pharmacists, both in-store and remotely
* Identifying and escalating issues to senior-level staff as necessary
* Maintaining a dynamic pharmacist license or certification within the first 90 days and keeping a current license or certification
**Key Qualifications**
* High school diploma or equivalent
* Essential computer skills, including:
+ Starting and closing a computer
+ Using a mouse to point and click
+ Starting and closing programs
+ Switching between programs
+ Saving files
+ Printing documents
+ Accessing data online
* Essential web browsing skills, including:
+ Opening a browser
+ Writing URLs in the address bar
+ Using a search engine
+ Bookmarking a website
+ Navigating using back/forward/stop buttons
+ Completing online forms
* Intermediate-level keyboarding skills, including:
+ Typing at least 25 words per minute
+ Typing by memory
+ Organizing files
* Ability to communicate effectively in writing and verbally
* 18 years or older
**Preferred Qualifications**
* At least 1 year of pharmacy experience in a retail or call center environment
* At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency
* Experience providing customer service to internal and external customers, including meeting quality standards for services and assessing customer satisfaction
* Intermediate to advanced-level keyboarding skills, including:
+ Typing at least 35 words per minute
+ Typing by memory
+ Organizing files
* Familiarity with Spanish and English
**What We Offer**
* Competitive hourly rate of $25-$35
* Opportunity to work in a dynamic and supportive team environment
* Comprehensive training and development programs to enhance your skills and knowledge
* Flexible scheduling and remote work options
* Career growth opportunities and learning benefits
* A positive and inclusive work culture that values diversity and employee well-being
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application and join our team at careerzynith.
Apply for this job
We're seeking an experienced Call Center Representative to join our team in Orlando, USA. As a key member of our customer service team, you'll play a vital role in providing top-notch support to our patients and customers, ensuring their needs are met with compassion, empathy, and expertise.
**About careerzynith**
careerzynith is a leading healthcare, pharmacy, and retail company with a rich legacy of prioritizing community health and well-being. With over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, we serve nearly 10 million customers every day. Our mission is to make a positive impact on people's lives through better health and well-being. We're committed to delivering an exceptional omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to provide excellent products and services in communities across the country.
**Job Responsibilities**
As a Call Center Representative, you'll be responsible for:
* Answering high-volume customer calls, emails, and messages in a professional and courteous manner
* Processing patient and medication data using careerzynith's pharmacy information entry methodology and rules
* Handling patient medicine requests within HIPAA guidelines and entering refill orders for processing
* Investigating missing medication data and deciphering clinical abbreviations (SIG codes)
* Resolving data entry-related exceptions and special cases
* Providing support to pharmacists, both in-store and remotely
* Identifying and escalating issues to senior-level staff as necessary
* Maintaining a dynamic pharmacist license or certification within the first 90 days and keeping a current license or certification
**Key Qualifications**
* High school diploma or equivalent
* Essential computer skills, including:
+ Starting and closing a computer
+ Using a mouse to point and click
+ Starting and closing programs
+ Switching between programs
+ Saving files
+ Printing documents
+ Accessing data online
* Essential web browsing skills, including:
+ Opening a browser
+ Writing URLs in the address bar
+ Using a search engine
+ Bookmarking a website
+ Navigating using back/forward/stop buttons
+ Completing online forms
* Intermediate-level keyboarding skills, including:
+ Typing at least 25 words per minute
+ Typing by memory
+ Organizing files
* Ability to communicate effectively in writing and verbally
* 18 years or older
**Preferred Qualifications**
* At least 1 year of pharmacy experience in a retail or call center environment
* At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency
* Experience providing customer service to internal and external customers, including meeting quality standards for services and assessing customer satisfaction
* Intermediate to advanced-level keyboarding skills, including:
+ Typing at least 35 words per minute
+ Typing by memory
+ Organizing files
* Familiarity with Spanish and English
**What We Offer**
* Competitive hourly rate of $25-$35
* Opportunity to work in a dynamic and supportive team environment
* Comprehensive training and development programs to enhance your skills and knowledge
* Flexible scheduling and remote work options
* Career growth opportunities and learning benefits
* A positive and inclusive work culture that values diversity and employee well-being
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application and join our team at careerzynith.
Apply for this job