**Experienced Billing Customer Support Associate – Web & Cloud Application Development**

Are you a detail-oriented and customer-focused professional looking for a challenging role in a dynamic and innovative company? Do you thrive in a fast-paced environment and value operational excellence? If so, we encourage you to apply for the Billing Customer Support Associate position at blithequark, the largest premium workplace-as-a-service provider in the industry. **About blithequark** blithequark is a leader in the coworking space, providing high-quality workplaces for teams of all sizes and stages. Our mission is to create great days for our members by fostering a collaborative and inclusive environment. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. Our company culture is built on the principles of teamwork, innovation, and customer satisfaction. **About the Role** We are seeking a skilled Billing Customer Support Associate to join our Accounting team. In this role, you will be responsible for ensuring the accuracy and efficiency of our billing operations, while serving as a key liaison between our customers and internal teams. You'll be a key player in shaping the customer billing experience from start to finish, by managing the customer billing experience from invoice generation to resolving payment issues, with professionalism, empathy, and a solutions-oriented mindset. **Responsibilities** As a Billing Customer Support Associate, you will: * Serve as a primary point of contact for client billing and accounts receivable inquiries, providing clear, empathetic, and professional communication to resolve issues effectively. * Handle sensitive and complex billing matters with discretion, prioritizing member satisfaction and adhering to internal policies. * Work within cross-functional teams to resolve payment and billing errors. * Implement quality assurance for all billing-related processes. * Utilize accounting and AR platforms such as Salesforce, Stripe, or similar tools to manage customer accounts and ensure data integrity. * Identify trends, suggest improvements, and contribute to optimizing the billing and collections process. * Balance multiple priorities and deadlines while maintaining a high level of accuracy and attention to detail in a fast-paced environment. **Additional Responsibilities** * Provide billing-related support for the Special Projects team in a manner that adheres to their timeline. * Review monthly invoices to ensure clarity and accuracy before posting on the member billing portal. * Support location managers with any AR or billing-related inquiries and assist with executing transactions within Salesforce. * Compile detailed statements of accounts including invoice breakdowns, payment allocation, credit memos, and refunds for members upon request. **Requirements** To be successful in this role, you will need: * Proven ability to communicate clearly and empathetically with customers, both verbally and in writing. * Strong problem-solving skills with a focus on delivering solutions that prioritize customer satisfaction. * Familiarity with accounting systems and AR platforms (e.g. Zendesk, Salesforce, Stripe, or similar). * Ability to handle sensitive billing issues with professionalism, discretion, and a member-first mindset. * Comfortable managing multiple tasks and deadlines with strong attention to detail in a fast-paced environment. * Experience working cross-functionally with teams such as Accounting, Operations, and Sales. * Strong analytical skills and the ability to work independently and collaboratively. * Ideally located on the East Coast and willing to work some West Coast hours to support cross-time-zone collaboration. * Bachelor’s degree or equivalent work experience required. * Nice to have: experience in Billing/Accounts Receivable and a strong customer service orientation. * 1+ years of experience in a customer service or client-facing support role, ideally in a billing or accounting environment. **Compensation and Benefits** The annual base compensation range for this role is between $55,000 - $60,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job-related knowledge, skills, and professional qualifications. You will also be eligible for an annual 10% bonus and participation in our long-term incentive program. In addition to competitive compensation, blithequark offers a comprehensive benefits package, including heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan, and many other benefits, subject to applicable eligibility criteria and company policies. **Why Join blithequark?** At blithequark, we value diversity, equity, and inclusion. We are committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team. If you are a motivated and customer-focused professional looking for a challenging role in a dynamic and innovative company, we encourage you to apply for the Billing Customer Support Associate position at blithequark. Apply for this job