**Experienced Bilingual Customer Support Online Chat Specialist (Contract) - arenaflex**

**Join arenaflex's Mission-Driven Team and Make a Lasting Impact on People's Lives** Are you passionate about delivering exceptional customer support and passionate about helping people grow closer to God? Do you have a strong fluency in English and bilingual skills in Spanish or Portuguese? If so, we invite you to join arenaflex's dynamic team as a Bilingual Customer Support Online Chat Specialist. **About arenaflex** arenaflex is a cutting-edge prayer and meditation app that combines the beauty of the Church's spirituality with world-class product and content execution. Our mission is to help people find peace and grow deeper in their relationship with God. With over 15 million downloads and 250,000 5-star reviews, we're proud of our incredible growth and traction. As a startup, we move quickly and take big swings, and we're looking for talented individuals to join our fast-paced team. **The Role** As a Bilingual Customer Support Online Chat Specialist, you'll play a critical role in delivering exceptional support to our users through our Intercom customer messaging platform. You'll be responsible for: * Answering live chat messages and supporting the needs of our users in both English and either Spanish or Portuguese * Collecting and relaying customer feedback to the rest of the arenaflex team * Identifying potential issues and coordinating with the Development team * Supporting other Customer Support projects as necessary **What You'll Love** * **Mission**: You'll be part of a team that's making a real difference in people's lives. Every day, you'll hear amazing stories and be inspired by the impact of our work. * **Growth**: You'll have the opportunity to grow with us as we expand our team and build a world-class product. * **Compensation**: We offer a competitive compensation package, with the potential to ramp up to 40 hours per week depending on need and volume. * **Flexibility**: This is a remote contract role, so you can work from anywhere in the world. **What We're Looking For** * **Passion**: We're looking for someone who's excited and passionate about our mission. If you care about helping people grow closer to God, this is the perfect opportunity for you. * **Experience**: We require a minimum of 3 years of experience in Customer Support, with the ability to communicate clearly and fluently in English and ideally in Spanish or Portuguese. * **Aptitude for Learning**: We'll give you the training to be able to answer most of the questions that come your way, but part of the role involves you learning the user journey and being able to creatively address their questions. **Essential Qualifications** * Strong fluency in English * Bilingual skills in Spanish or Portuguese * Minimum of 3 years of experience in Customer Support * Familiarity with Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk (a plus) * Coding knowledge is not required but is a plus * Reliable internet connection (at least 10 MB/s) * Flexibility to work various shifts, including evenings and weekends, if needed **Preferred Qualifications** * Fluency in Polish, German, French, Italian, or Tagalog * Experience with customer support software and tools * Strong problem-solving skills and ability to think creatively * Excellent communication and interpersonal skills **What We Offer** * Competitive compensation package * Opportunity to grow with a dynamic and mission-driven team * Flexible work arrangements, including remote work options * Comprehensive training and support to help you succeed in your role * A chance to make a real difference in people's lives **How to Apply** If you're passionate about delivering exceptional customer support and passionate about helping people grow closer to God, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **About arenaflex** arenaflex is a prayer and meditation app that combines the beauty of the Church's spirituality with world-class product and content execution. Our mission is to help people find peace and grow deeper in their relationship with God. With over 15 million downloads and 250,000 5-star reviews, we're proud of our incredible growth and traction. **Our Culture** We're a startup that values innovation, creativity, and collaboration. We're passionate about making a real difference in people's lives and are committed to delivering exceptional customer support. Our team is diverse, dynamic, and dedicated to our mission. **Our Benefits** * Competitive compensation package * Comprehensive training and support * Flexible work arrangements, including remote work options * Opportunity to grow with a dynamic and mission-driven team * A chance to make a real difference in people's lives **Join Our Team** If you're passionate about delivering exceptional customer support and passionate about helping people grow closer to God, we invite you to join our team. Apply now and be part of a dynamic and mission-driven team that's making a real difference in people's lives. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! ```html Join arenaflex's Mission-Driven Team and Make a Lasting Impact on People's Lives Are you passionate about delivering exceptional customer support and passionate about helping people grow closer to God? Do you have a strong fluency in English and bilingual skills in Spanish or Portuguese? If so, we invite you to join arenaflex's dynamic team as a Bilingual Customer Support Online Chat Specialist. About arenaflex arenaflex is a cutting-edge prayer and meditation app that combines the beauty of the Church's spirituality with world-class product and content execution. Our mission is to help people find peace and grow deeper in their relationship with God. With over 15 million downloads and 250,000 5-star reviews, we're proud of our incredible growth and traction. As a startup, we move quickly and take big swings, and we're looking for talented individuals to join our fast-paced team. The Role As a Bilingual Customer Support Online Chat Specialist, you'll play a critical role in delivering exceptional support to our users through our Intercom customer messaging platform. You'll be responsible for: Answering live chat messages and supporting the needs of our users in both English and either Spanish or Portuguese Collecting and relaying customer feedback to the rest of the arenaflex team Identifying potential issues and coordinating with the Development team Supporting other Customer Support projects as necessary What You'll Love * Mission : You'll be part of a team that's making a real difference in people's lives. Every day, you'll hear amazing stories and be inspired by the impact of our work. * Growth : You'll have the opportunity to grow with us as we expand our team and build a world-class product. * Compensation : We offer a competitive compensation package, with the potential to ramp up to 40 hours per week depending on need and volume. * Flexibility : This is a remote contract role, so you can work from anywhere in the world. What We're Looking For * Passion : We're looking for someone who's excited and passionate about our mission. If you care about helping people grow closer to God, this is the perfect opportunity for you. * Experience : We require a minimum of 3 years of experience in Customer Support, with the ability to communicate clearly and fluently in English and ideally in Spanish or Portuguese. * Aptitude for Learning : We'll give you the training to be able to answer most of the questions that come your way, but part of the role involves you learning the user journey and being able to creatively address their questions. Essential Qualifications Strong fluency in English Bilingual skills in Spanish or Portuguese Minimum of 3 years of experience in Customer Support Familiarity with Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk (a plus) Coding knowledge is not required but is a plus Reliable internet connection (at least 10 MB/s) Flexibility to work various shifts, including evenings and weekends, if needed Preferred Qualifications Fluency in Polish, German, French, Italian, or Tagalog Experience with customer support software and tools Strong problem-solving skills and ability to think creatively Excellent communication and interpersonal skills What We Offer * Competitive compensation package * Opportunity to grow with a dynamic and mission-driven team * Flexible work arrangements, including remote work options * Comprehensive training and support to help you succeed in your role * A chance to make a real difference in people's lives How to Apply If you're passionate about delivering exceptional customer support and passionate about helping people grow closer to God, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. About arenaflex arenaflex is a prayer and meditation app that combines the beauty of the Church's spirituality with world-class product and content execution. Our mission is to help people find peace and grow deeper in their relationship with God. With over 15 million downloads and 250,000 5-star reviews, we're proud of our incredible growth and traction. Our Culture We're a startup that values innovation, creativity, and collaboration. We're passionate about making a real difference in people's lives and are committed to delivering exceptional customer support. Our team is diverse, dynamic, and dedicated to our mission. Our Benefits * Competitive compensation package * Comprehensive training and support * Flexible work arrangements, including remote work options * Opportunity to grow with a dynamic and mission-driven team * A chance to make a real difference in people's lives Join Our Team If you're passionate about delivering exceptional customer support and passionate about helping people grow closer to God, we invite you to join our team. Apply now and be part of a dynamic and mission-driven team that's making a real difference in people's lives. Contact Us If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! ``` Apply for this job