Pharmacy Customer Service Representative Weekend Remote (Full Time)
About the position Responsibilities • Prepares, inputs and supports claimant profiles in pharmacy network. • Assists pharmacies in adjudication of claimant medications. • Coordinates and liaises with client adjusters, pharmacies, and claimants to ensure accurate assignment of medication benefits. • Supports client needs regarding requirements for claimant medications with reporting and data. • Manages and updates client and claimant information in multiple systems. • Answers questions from claimants, adjusters, and pharmacies regarding medications. • Adjusts to changing processes and needs of various clients. • Performs other duties as assigned. Requirements • 3 years related customer service or telephonic experience and/or training preferred or equivalent combination of education and experience. • Proficient in the use of computers and multiple software systems. • Experienced in Microsoft Office. • Strong communication skills, including active listening and the ability to ask relevant questions. • Excellent written grammatical skills and understanding of proper telephone etiquette. Nice-to-haves • Experience in workers' compensation law. • Editing skills. Benefits • Health insurance • Dental insurance • 401(k) • Paid time off Apply tot his job