**Experienced Bilingual Customer Service Specialist – Patient Care and Support**

At arenaflex, our commitment to patient care is unmatched. Enjoy fulfillment in a career where you have the opportunity to make a positive impact on patients with complex and chronic conditions. Starting at $19.00/hour Bilingual Pay (must pass bilingual proficiency test) Full-Time; In-Office Hours: Rotating Shifts; M-F, 7:00 a.m. - 7:00 p.m.; Sat., 8:00 a.m. - 2:00 p.m. Six paid holidays Must pass post-offer, pre-employment drug background tests as allowed by state, federal, local ordinance, statutes and licensing/accreditation requirements. **Job Summary:** We are seeking an Experienced Bilingual Customer Service Specialist to join our team at arenaflex. As a key member of our Operations department, you will be responsible for providing exceptional patient care and support through day-to-day customer service activities. This role requires strong communication skills, problem-solving abilities, and a passion for delivering exceptional customer experiences. If you are a motivated and detail-oriented individual who is fluent in another language and is eager to make a positive impact on patients' lives, we encourage you to apply. **Key Responsibilities:** - Conducts prescription refill reminder calls to ensure timely and accurate fulfillment of patient requests. - Responsible for inbound and outbound patient phone calls, providing assistance with all patient needs and requests. - Facilitates patient-to-pharmacist consultations to ensure seamless communication and coordination. - Uses problem-solving skills to offer support to patients calling in, obtaining and evaluating relevant information, and providing quick resolutions to questions, concerns, and problems. - Keeps records of client/customer interactions and transactions, identifying and reporting to direct supervisor on all call exceptions, positive or negative. - Supports the development of methods of communication and coordination with pharmacy operations to ensure timely and accurate fulfillment of orders for patient requests and clients. - Responsible for monitoring and processing all orders and requests received via the website and by assigned clients/customers, communicating and coordinating with the appropriate personnel. - Works closely with direct supervisor to improve assigned customer experience on the website. - Uses bi-lingual skills to interact and communicate orally and in writing with providers, patients, and others as needed. **Professional Competencies:** - Participates in team meetings to ensure company service objectives are being met. - Communicates all aspects that can assist the Sales Team as it relates to assigned customer retention and growth. - Audits own performance and recommends objectives and standards of performance. - Ability to learn MS Excel, Word, Outlook, Salesforce, CPR+. - Maintains knowledge of and utilizes software to provide best-in-class customer service. - Attention to detail with emphasis on organizational skills. - Ability to work with all levels of internal management and staff, as well as outside clients and vendors. **Required Qualifications:** - HIPAA trained and/or the ability to work with and protect highly confidential patient and employee information. - Ability to speak another language fluently and read/write in the language. - Working knowledge of the healthcare industry. - High school diploma or equivalent. **Physical Requirements:** - Must be able to remain in a stationary position up to 90% of the time. - The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc., and traverse conferences, meetings, and remote events. - Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. - The ability to communicate information and ideas so others will understand. - Must be able to exchange accurate information in these situations. - The ability to observe details at close range (within a few feet of the observer). **Working Conditions:** - Normal office environment. - Equipment Used to Perform the Job: Computers, keyboards, mouse, monitors, fax, and/or headsets for phone work. Software specific to the position, including but not limited to Microsoft Outlook and Skype. **Career Growth Opportunities and Learning Benefits:** At arenaflex, we believe in investing in our employees' growth and development. As a Bilingual Customer Service Specialist, you will have opportunities to: - Participate in ongoing training and development programs to enhance your skills and knowledge. - Collaborate with cross-functional teams to improve processes and drive innovation. - Take on additional responsibilities and contribute to the growth and success of our organization. - Enjoy a dynamic and supportive work environment that fosters open communication and collaboration. **Work Environment and Company Culture Highlights:** At arenaflex, we pride ourselves on our commitment to exceptional patient care and our core family values. Our passionate team delivers specialized care with honesty and compassion, making a positive impact on the lives we touch. As a Bilingual Customer Service Specialist, you will be part of a dynamic team that is dedicated to: - Providing personalized care and support to patients with complex and chronic conditions. - Fostering a culture of respect, dignity, and compassion. - Embracing innovation and continuous improvement. - Supporting the growth and development of our employees. **Compensation, Perks, and Benefits:** We offer a competitive compensation package, including: - Starting at $19.00/hour Bilingual Pay (must pass bilingual proficiency test). - Full-Time; In-Office Hours: Rotating Shifts; M-F, 7:00 a.m. - 7:00 p.m.; Sat., 8:00 a.m. - 2:00 p.m. - Six paid holidays. - Must pass post-offer, pre-employment drug background tests as allowed by state, federal, local ordinance, statutes and licensing/accreditation requirements. **Conclusion:** If you are a motivated and detail-oriented individual who is fluent in another language and is eager to make a positive impact on patients' lives, we encourage you to apply for the Experienced Bilingual Customer Service Specialist position at arenaflex. Join our dynamic team and be part of an organization that is dedicated to exceptional patient care and core family values. Apply now and take the first step towards a rewarding career that aligns with your values and allows you to make a meaningful difference in the lives of patients. Apply for this job