**Experienced Bilingual Customer Service Representative – Healthcare Navigation and Support**

At arenaflex, we're committed to delivering exceptional customer care to some of the most vulnerable communities, providing a vital lifeline of support and guidance during uncertain times. As a Bilingual Customer Service Representative, you'll play a pivotal role in serving millions of New Yorkers who need to navigate complex healthcare plans. If you're passionate about delivering outstanding customer experiences, possess excellent communication skills, and are fluent in both English and Spanish, we want to hear from you. **Why Join arenaflex?** At arenaflex, we're dedicated to creating a supportive and inclusive work environment that fosters growth, learning, and success. As a valued member of our team, you'll enjoy: * **Competitive Compensation**: Earn a base rate of $20.50/hour, with opportunities for quarterly bonuses based on performance. * **Comprehensive Benefits**: Choose from a range of medical, dental, vision, prescription, and life insurance plans, as well as partially funded HSA options. * **Future Planning**: Prepare for retirement with our 401K Retirement Savings plan and company matching. * **Paid Time Off Package**: Enjoy PTO, holidays, and sick leave, ensuring you have the time and resources to recharge and refocus. * **Holistic Wellness Support**: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). * **Recognition Platform**: Acknowledge and appreciate outstanding employee contributions, celebrating your hard work and dedication. * **Tuition Reimbursement**: Invest in your ongoing education and development, enhancing your skills and knowledge. * **Employee Perks and Discounts**: Enjoy exclusive benefits and discounts, tailored to your needs and interests. * **Maximus Wellness Program and Resources**: Access a range of wellness programs and resources, designed to support your overall well-being. * **Professional Development Opportunities**: Participate in training programs, workshops, and conferences, helping you grow and advance in your career. **Essential Duties and Responsibilities:** As a Bilingual Customer Service Representative, you'll be responsible for: * **Answering Incoming Calls**: Respond to calls from consumers, including the general public, prospective enrollees, and individuals assisting enrollees or acting on their behalf. * **Tracking and Documenting Inquiries**: Utilize applicable systems to track and document all inquiries, ensuring accurate and timely responses. * **Processing New Applications**: Facilitate the processing of new applications for health care coverage, including building tax household, household income, eligibility determinations, and enrollment into health plans. * **Facilitating Translation Services**: Provide translation services for non-English speaking callers, adhering to established procedures. * **Escalating Calls or Issues**: Escalate calls or issues to the appropriate designated staff for resolution, ensuring timely and effective resolution. * **Attending Meetings and Trainings**: Participate in meetings and trainings as requested, maintaining up-to-date knowledge of all programs and systems. * **Meeting Quality Assurance Metrics**: Meet Quality Assurance (QA) and other key performance metrics, ensuring exceptional customer care and service. **Minimum Requirements:** To be considered for this role, you'll need: * **High School Diploma or GED**: A high school diploma or equivalent is required, along with 6+ months of relevant professional experience. * **Fluency in English and Spanish**: You must be fluent in both English and Spanish, with the ability to speak, read, and translate in both languages. * **Strong Data Entry and Telephone Skills**: Possess excellent data entry and telephone skills, with the ability to perform comfortably in a fast-paced work environment. * **Excellent Organizational, Interpersonal, Written, and Verbal Communication Skills**: Demonstrate strong organizational, interpersonal, written, and verbal communication skills, with the ability to work effectively with diverse stakeholders. * **Ability to Perform Complex Tasks Simultaneously**: Possess the ability to successfully execute many complex tasks simultaneously, with a high level of accuracy and attention to detail. * **Previous Experience with Computers, Phone Systems, and Headsets**: Previous experience with computers, phone systems, and headsets is preferred, but not required. **Preferred Qualifications:** While not required, previous experience in customer service, healthcare navigation, or a related field is highly desirable. Additionally, proficiency in other languages, such as Portuguese or Haitian Creole, may be beneficial in serving our diverse customer base. **Work Environment and Culture:** As a Bilingual Customer Service Representative at arenaflex, you'll work in a dynamic and supportive environment that values diversity, equity, and inclusion. Our team is committed to delivering exceptional customer care, and we're dedicated to creating a workplace that's inclusive, respectful, and empowering. **Compensation, Perks, and Benefits:** arenaflex offers a comprehensive compensation package, including a base rate of $20.50/hour, quarterly bonuses based on performance, and a range of benefits, including medical, dental, vision, prescription, and life insurance plans. We also offer paid time off, holidays, and sick leave, as well as tuition reimbursement, employee perks and discounts, and professional development opportunities. **How to Apply:** If you're passionate about delivering exceptional customer care, possess excellent communication skills, and are fluent in both English and Spanish, we want to hear from you. Apply now to join our team and become a valued member of the arenaflex family. Apply for this job