[Remote] Remote After Training - Customer Service Rep

Note: The job is a remote job and is open to candidates in USA. Axelon Services Corporation is seeking a Customer Service Representative to join their team. The role involves communicating with customers, analyzing and resolving issues, and ensuring exceptional customer experiences primarily in a virtual environment after training.ResponsibilitiesCommunicate with customers via telephone using strong communication skills. Active listening, and empathyDrive solutions that best meet the customer’s needsAnalyze and resolve complex customer issues such as requests regarding various product aspects, policy provisions, claim status, basic procedures, etcEnsure each customer experience is exceptional by leveraging effective listening skills, attention to detail, strong intellectual curiosity, and an honest desire to make a differenceEfficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completionSupport special product and/or service campaigns as needed, or as requested by the customerEfficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiryPerform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skillsSkillsSuggested 2+ years of experience in Customer ServiceMust live within one hour commute of Warwick, RI buildingExperience navigating multiple screens while delivering good customer experienceLive within a commutable distance to a Office for business reasons (monthly events, training, meetings)Training will be in-office for a designated duration. No time off can be taken during training and nesting periodMust adhere to strict start/end timesAfter training, the job is performed primarily virtually with required monthly in office days based on business needsRequired to work an assigned shift during hours of operation between 8:00am – 6:00pm ET, Monday through Friday; must be flexible regarding the ability to work overtime & shift worked, which may change based on business need and bidding processAble to work in a stationary position 75% of timeStrong computer/keyboard skills as well as analytical and problem-solving skillsQuickly grasps information and efficiently solves verbal challenges with strategic thinkingCommunicates complex verbal and written concepts with easeA passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environmentProfessionally demonstrate empathy to othersPrior Call Center experience is highly preferredHigh School diploma, GED, some college experience, trade, or professional certificationA demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functionsStrong computer/keyboard skills as well as analytical and trouble shooting skillsSuperb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality imageCompany OverviewFor more than 40 years, Axelon has been exceeding market expectations and delivering top talent to the Fortune 500. It was founded in 1977, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is http://axelon.com.