Experienced Auto Care Center Coach - Driving Sales, Customer Satisfaction, and Team Success at Walmart
Join Our Team: Transforming the Auto Care Experience At Walmart, we're on a mission to help people save money so they can live better. As a leading retailer, we're committed to making a positive impact on the lives of our customers, associates, and the communities we serve. We're seeking an experienced Auto Care Center Coach to join our team in Montgomery, AL, and play a key role in driving sales, customer satisfaction, and team success. About the Role As an Auto Care Center Coach, you will be responsible for leading the Auto Care Center and service area to achieve sales and financial performance goals, while delivering exceptional customer service and maintaining a safe and organized shopping environment. You will be the driving force behind our auto care operations, ensuring that our customers receive the best possible experience and that our associates are equipped to provide top-notch service. Key Responsibilities Drive Sales and Financial Performance: Receive and stock merchandise, ensuring effective merchandise presentation and accurate pricing. Budget and forecast sales, assessing economic trends and community needs. Implement plans to correct any deficiencies and achieve sales and profit goals. Deliver Exceptional Customer Service: Acknowledge customers, identify their needs, and assist with purchasing decisions. Resolve customer issues and concerns, promoting products and services. Create and process customer requests and service orders in accordance with company policies and procedures. Maintain a Safe and Organized Shopping Environment: Stock and rotate merchandise, removing damaged or out-of-date goods. Set up, clean, and organize product displays, signing and pricing merchandise. Secure fragile and high-shrink merchandise, maintaining equipment in accordance with company guidelines. Lead and Develop Associates: Hire, train, and mentor associates, assigning duties and providing recognition. Ensure diversity awareness and promote a culture of inclusion. Develop and maintain relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs. Essential Qualifications To be successful in this role, you will need: 2 years of experience in the automotive service or service industry field. 1 year of supervisory experience. A valid driver's license. Ability to attend and successfully complete all job-required trainings and assessments. Preferred Qualifications While not required, the following qualifications are preferred: Automotive Certification from Automotive Technical Institute. Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. ASE Certification. Experience in automotive service or service industry related field. Supervisory experience. What We Offer At Walmart, we offer a comprehensive benefits package to support the well-being of our associates and their families. This includes: Multiple health plan options, including vision and dental plans. Financial benefits, such as 401(k), stock purchase plans, and life insurance. Associate discounts in-store and online. Education assistance for associates and dependents. Parental Leave Pay during military service. Paid Time off, including vacation, sick, and parental leave. Short-term and long-term disability benefits. Our Culture At Walmart, we're committed to fostering a culture of inclusion and diversity. We believe that our associates are our greatest asset, and we strive to create an environment that supports their growth and development. As an Auto Care Center Coach, you will be expected to embody our company values, including: Servant Leadership: Acting as an altruistic servant leader, being humble, self-aware, honest, and transparent. Embrace Change: Demonstrating curiosity and a growth mindset, fostering an environment that supports learning, innovation, and intelligent risk-taking. Digital Transformation & Change: Seeking and implementing continuous improvements, leveraging new digital tools and ways of working. Deliver for the Customer: Putting the customer first, consistently applying an omni-merchant mindset and the EDLP and EDLC business models. Strategic Thinking: Adopting a holistic perspective, considering data, analytics, customer insights, and different parts of the business when making plans. Career Growth Opportunities As an Auto Care Center Coach, you will have opportunities to grow and develop your skills, both within your current role and beyond. You will be able to: Develop your leadership skills, mentoring and coaching associates. Expand your knowledge of the automotive industry, staying up-to-date on the latest trends and technologies. Take on additional responsibilities, contributing to the success of our auto care operations. Pursue career advancement opportunities, moving into leadership roles or exploring other areas of the business. Ready to Apply? If you're a motivated and experienced professional looking to drive sales, customer satisfaction, and team success, we encourage you to apply now! As an Auto Care Center Coach at Walmart, you will play a critical role in shaping the future of our auto care operations and making a positive impact on the lives of our customers and associates. Don't miss this opportunity to join our team and be part of a dynamic and growing organization. Apply today and take the first step towards a rewarding and challenging career! Apply for this job