Experienced Assembly/Customer Service Representative – Coatings Industry Expertise
At careerzynith, we're committed to pushing the boundaries of innovation in the coatings industry. Our cutting-edge technologies protect customers' products from the harshest elements, while adding dimension and beauty with vibrant finishes. As a leader in this space, we're constantly evolving our portfolio of brands to meet the demands of modernizing infrastructure, electric and autonomous vehicles, and more.
We're seeking an experienced Assembly/Customer Service Representative to join our team at our facility in Roseville, MN. This role is a unique blend of technical expertise, customer service, and inventory management. If you're passionate about delivering exceptional customer experiences and have a knack for troubleshooting complex issues, we want to hear from you.
**About careerzynith**
careerzynith operates its business in two segments: Performance Coatings and Mobility Coatings, serving four end markets across North America, EMEA, Latin America, and Asia-Pacific. Our diverse global footprint enables us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We're committed to sustainability, with a 2040 carbon neutrality goal and 10 other initiatives aimed at optimizing our customers' businesses and achieving their goals.
**Key Responsibilities**
As an Assembly/Customer Service Representative, you'll be responsible for:
* Providing exceptional customer support for all X-Pert hardware and software via telephone, occasionally at customer location
* Recording all customer communication by documenting customer name, status, problem, and procedures taken within SalesForce
* Processing appropriate forms for repair orders, invoices, and requests, obtaining approval when necessary
* Following up with customers/vendors on unresolved issues and outstanding loaner equipment/returns
* Preparing and shipping customer orders and repair orders within agreed deadlines
* Performing hardware repair/refurbs on all products distributed, returning defective parts to vendors under warranty
* Responsible for purchasing parts and supplies, maintaining adequate inventory of resale and spare parts
* Maintaining X-Pert drawings, parts/material spreadsheets, and lid/can library
* Maintaining X-Pert slide machine and slide inventory to produce lids per agreed deadlines
* Assisting X-Pert Engineers and Programmers on product development, product testing, and troubleshooting when necessary
* Performing miscellaneous duties as directed
**Key Requirements**
* High School Diploma or equivalent required
* Prefer formal training in computers from vocational school or college
* 1-2 years of experience in computer support with telephone support preferred, including experience in configuring various PC hardware and software
* Ability to troubleshoot and perform basic PC hardware maintenance
* Knowledge of a variety of personal computers, software packages, and related hardware/software
* Strong interpersonal and communication skills
**Physical Requirements**
* Ability to exert up to 70 pounds of force to lift and move materials
* Ability to stoop, crouch, reach, lift, walk, and grasp to move materials
**What We Offer**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and support to ensure your success
**Why Join careerzynith?**
At careerzynith, we're passionate about delivering exceptional customer experiences and pushing the boundaries of innovation in the coatings industry. Our diverse global footprint and commitment to sustainability make us a leader in this space. If you're looking for a challenging and rewarding career, join our team and be part of our mission to optimize our customers' businesses and achieve their goals.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for technical expertise, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
Apply to this job
Apply for this job
We're seeking an experienced Assembly/Customer Service Representative to join our team at our facility in Roseville, MN. This role is a unique blend of technical expertise, customer service, and inventory management. If you're passionate about delivering exceptional customer experiences and have a knack for troubleshooting complex issues, we want to hear from you.
**About careerzynith**
careerzynith operates its business in two segments: Performance Coatings and Mobility Coatings, serving four end markets across North America, EMEA, Latin America, and Asia-Pacific. Our diverse global footprint enables us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We're committed to sustainability, with a 2040 carbon neutrality goal and 10 other initiatives aimed at optimizing our customers' businesses and achieving their goals.
**Key Responsibilities**
As an Assembly/Customer Service Representative, you'll be responsible for:
* Providing exceptional customer support for all X-Pert hardware and software via telephone, occasionally at customer location
* Recording all customer communication by documenting customer name, status, problem, and procedures taken within SalesForce
* Processing appropriate forms for repair orders, invoices, and requests, obtaining approval when necessary
* Following up with customers/vendors on unresolved issues and outstanding loaner equipment/returns
* Preparing and shipping customer orders and repair orders within agreed deadlines
* Performing hardware repair/refurbs on all products distributed, returning defective parts to vendors under warranty
* Responsible for purchasing parts and supplies, maintaining adequate inventory of resale and spare parts
* Maintaining X-Pert drawings, parts/material spreadsheets, and lid/can library
* Maintaining X-Pert slide machine and slide inventory to produce lids per agreed deadlines
* Assisting X-Pert Engineers and Programmers on product development, product testing, and troubleshooting when necessary
* Performing miscellaneous duties as directed
**Key Requirements**
* High School Diploma or equivalent required
* Prefer formal training in computers from vocational school or college
* 1-2 years of experience in computer support with telephone support preferred, including experience in configuring various PC hardware and software
* Ability to troubleshoot and perform basic PC hardware maintenance
* Knowledge of a variety of personal computers, software packages, and related hardware/software
* Strong interpersonal and communication skills
**Physical Requirements**
* Ability to exert up to 70 pounds of force to lift and move materials
* Ability to stoop, crouch, reach, lift, walk, and grasp to move materials
**What We Offer**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and support to ensure your success
**Why Join careerzynith?**
At careerzynith, we're passionate about delivering exceptional customer experiences and pushing the boundaries of innovation in the coatings industry. Our diverse global footprint and commitment to sustainability make us a leader in this space. If you're looking for a challenging and rewarding career, join our team and be part of our mission to optimize our customers' businesses and achieve their goals.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for technical expertise, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
Apply to this job
Apply for this job