Customer Support Specialist - Voice and Chat
Description:
• Responding to inquiries and complaints from customers via voice calls and/or chat
• Providing prompt, courteous, and professional service to all clients
• Troubleshooting technical issues and escalating complex problems to the appropriate department
• Maintaining accurate records of all client interactions and transactions
• Collaborating with the customer support team to ensure timely and efficient issue resolution
• Identifying opportunities to improve the customer experience and communicating these to the team
Requirements:
• Native Speaker level proficiency in Filipino and English
• Bachelor's degree in a related field (e.g. business, marketing, communication)
• 2+ years of experience in a customer support role
• Excellent communication skills, both written and verbal
• Ability to work under pressure in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Experience using customer support software (e.g. Gorgias, etc.)
Benefits:
• Independent Contractor Agreement
• Quarterly Performance Bonus
• Monthly Performance Bonus
• Health Insurance Reimbursement
• WFH Upgrade Allowance
• 15 Days Paid Time-Off
• 6 Company-Wide Holidays
• 6 Country Holidays
• 100% Fully Remote
Apply Now
• Responding to inquiries and complaints from customers via voice calls and/or chat
• Providing prompt, courteous, and professional service to all clients
• Troubleshooting technical issues and escalating complex problems to the appropriate department
• Maintaining accurate records of all client interactions and transactions
• Collaborating with the customer support team to ensure timely and efficient issue resolution
• Identifying opportunities to improve the customer experience and communicating these to the team
Requirements:
• Native Speaker level proficiency in Filipino and English
• Bachelor's degree in a related field (e.g. business, marketing, communication)
• 2+ years of experience in a customer support role
• Excellent communication skills, both written and verbal
• Ability to work under pressure in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Experience using customer support software (e.g. Gorgias, etc.)
Benefits:
• Independent Contractor Agreement
• Quarterly Performance Bonus
• Monthly Performance Bonus
• Health Insurance Reimbursement
• WFH Upgrade Allowance
• 15 Days Paid Time-Off
• 6 Company-Wide Holidays
• 6 Country Holidays
• 100% Fully Remote
Apply Now