Experienced Airport Customer Service Representative - Ramp Agent (Entry-Level Position) - Austin, Texas

Introduction to Delta and Our Mission At Delta, we are driven by a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. As a leading airline, we are committed to ensuring that cargo is transported on time, every time, safely. Our mission is to provide exceptional customer service, and we are looking for talented individuals to join our team as Ramp Agents. In this entry-level position, you will play a crucial role in making sure our customers' baggage and cargo arrive safely and on time. How You'll Help Us Keep Climbing As a Ramp Agent, you will be responsible for a variety of tasks that require a strong and diverse skillset. Your daily tasks will include safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft. You will also be responsible for guiding incoming and departing aircraft from the gate positions, ensuring timely connections. Additionally, you will operate ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion, and operate baggage scanners and computers to ensure baggage is routed accurately to the customer's destination. Key Responsibilities: Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft Guide incoming and departing aircraft from the gate positions, ensuring timely connections Operate ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion Operate baggage scanners and computers to ensure baggage is routed accurately to the customer's destination Safeguard cargo, baggage, and mail from damage, loss, and weather Work in a fast-paced environment, prioritizing safety and security of self, others, and personal data What We Offer At Delta, we offer a competitive salary, industry-leading profit sharing program, and performance incentives. Our benefits package includes: Benefits and Perks: Competitive salary, starting at $19.00 per hour, with regular pay increases through 10.5 years 401(k) with generous company contributions up to 9% Paid time off, including vacation, holidays, paid personal time, maternity and parental leave Comprehensive health benefits, including medical, dental, vision, short/long term disability, and life benefits Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages Holistic Wellbeing programs, including access to an employee assistance program, free financial coaching, and extensive resources supporting mental health Domestic and International space-available flight privileges for employees and eligible family members Career development programs to achieve your long-term career goals World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint Recognition rewards and awards through the platform Unstoppable Together Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks What You Need to Succeed To be successful in this role, you will need to possess a high school diploma, GED, or high school equivalency, and be at least 18 years of age with authorization to work in the United States. You will also need to have a valid driver's license, proficiency in English, and pass a physical ability test (PAT). Additionally, you will need to wear required company-approved Personal Protective Equipment (PPE) and hold airport-specific requirements such as a SIDA Badge and Customs Seal. Minimum Qualifications: High school diploma, GED, or high school equivalency At least 18 years of age with authorization to work in the United States Valid driver's license Proficiency in English Pass a physical ability test (PAT) Ability to wear required company-approved Personal Protective Equipment (PPE) Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal What Will Give You a Competitive Edge While there are no preferred qualifications for this role, having a strong work ethic, excellent communication skills, and the ability to work in a fast-paced environment will give you a competitive edge. If you are a motivated and dedicated individual who is passionate about providing exceptional customer service, we encourage you to apply. Career Growth Opportunities and Learning Benefits At Delta, we are committed to helping our employees achieve their long-term career goals. We offer career development programs, training, and mentorship to help you advance in your career. As a Ramp Agent, you will have the opportunity to work in a dynamic and fast-paced environment, developing skills and knowledge that will serve you well in your future career. Work Environment and Company Culture Our company culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. We are committed to providing a safe and inclusive work environment, where everyone feels valued and respected. As a Ramp Agent, you will be part of a team that is passionate about providing exceptional customer service and ensuring that cargo is transported on time, every time, safely. Conclusion If you are a motivated and dedicated individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. As a Ramp Agent, you will play a crucial role in making sure our customers' baggage and cargo arrive safely and on time. With a competitive salary, comprehensive benefits, and opportunities for career growth and development, this is an opportunity you won't want to miss. Apply now and join our team of dedicated professionals who are committed to keeping climbing! Apply for this job