**Experienced Air Customer Service Agent – Remote US Opportunity at arenaflex**

At arenaflex, we're on a mission to revolutionize the way we connect with our guests and deliver exceptional travel experiences. As a leading player in the travel industry, we're committed to fostering a culture of excellence, innovation, and inclusivity. We're now seeking an exceptional Air Customer Service Agent to join our team and help us take our customer service to new heights. **About arenaflex** arenaflex is a dynamic and forward-thinking organization that values its employees and strives to create a work environment that is both challenging and rewarding. Our company is built on a foundation of strong core values, including a commitment to excellence, innovation, and customer satisfaction. We're proud to offer a range of benefits and perks that support the well-being and growth of our employees, including competitive compensation, comprehensive health benefits, and opportunities for professional development. **Responsibilities** As an Air Customer Service Agent at arenaflex, you'll play a critical role in delivering exceptional customer experiences and ensuring the smooth operation of our air travel services. Your responsibilities will include: * Answering phone calls, chat messages, and emails from guests, travel agents, and airlines, and responding promptly and accurately to their queries and concerns. * Amending major schedule changes, performing ticketing activities, and issuing refunds, exchanges, and other travel documents as required. * Tracking and resolving incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares. * Realigning pricing within PNR to collect additional money outside final payment. * Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report. * Assigning ancillary services to guests when requested. * Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation. * Researching air schedules booked for crew outside of budget. * Processing last-minute crew changes in regards to air accommodations. * Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed. * Communicating effectively with customers, co-workers, and management to reduce communication-related work errors. * Consistently delivering on commitments to external and internal customers to drive customer satisfaction. * Demonstrating commitment through behaviors and performance that are aligned with our core values. * Exhibiting integrity, fairness, and professionalism in everyday conduct. * Performing any additional duties as assigned by leadership. **Requirements** To succeed in this role, you'll need: * Experience in the travel and hospitality industry, preferably in a high-volume call center environment. * Proficiency in Microsoft Word, Excel, and Outlook. * Excellent phone and customer service skills, with the ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management. * Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing. * The ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities. * Strong problem-solving skills and the ability to think critically and creatively. * A commitment to delivering exceptional customer experiences and exceeding customer expectations. **What You Can Expect** As an Air Customer Service Agent at arenaflex, you can expect: * Competitive compensation and benefits, including a base hourly range of $15.91 to $21.49. * Comprehensive health benefits, including medical, dental, and vision coverage. * 401(k) and Employee Stock Purchase Plan (ESPP) options. * Training and professional development opportunities to help you grow and succeed in your career. * Tuition and professional certification reimbursement. * Rewards and incentives for outstanding performance and contributions to the team. * A dynamic and inclusive work environment that values diversity, equity, and inclusion. * Opportunities to work with a talented and dedicated team of professionals who are passionate about delivering exceptional customer experiences. **Our Culture** At arenaflex, we're committed to fostering a culture of excellence, innovation, and inclusivity. Our core values include: * A commitment to excellence in everything we do. * A passion for innovation and continuous improvement. * A focus on delivering exceptional customer experiences. * A commitment to diversity, equity, and inclusion. * A culture of transparency, accountability, and open communication. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional travel experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and free from discrimination. We believe that diversity and inclusion are essential to our success and are committed to fostering a culture that values and celebrates diversity in all its forms. **Americans with Disabilities Act (ADA)** arenaflex will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [insert contact information]. Apply for this job