**Experienced Aeroderivative Customer Service Leader – Texas**

Join blithequark's dynamic team as we continue to innovate and lead the way in the power generation industry. As a key member of our Gas Power business, you will play a vital role in building strong relationships with our customers and driving business growth. **About blithequark's Gas Power Business** blithequark's Gas Power business is a global leader in gas turbines and power plant technologies and services, with the industry's largest installed base. Our team of experts engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. **What You'll Do** As our Aeroderivative Customer Service Leader, you will be responsible for fostering and developing strong relationships with customers as the single point of contact for customers. You will manage customer communication and relationships, responsible for customer portfolio and growth, and establish contact to provide on-going technical and business support to assigned customers. **Key Responsibilities:** * Foster and develop strong relationships with customers as the single point of contact for customers * Manage customer communication and relationships * Responsible for customer portfolio and growth * Establish contact to provide on-going technical and business support to assigned customers * Develop and own site customer communication plan, coordinate regular GEV/Customer reviews to review existing and new GE VERNOVA with a focus on LM (Aero) Model products/services that could provide value for the customer * Oversee PS warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE * Develop outage scope/communicating scope to FieldCore/GEV * Responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders * Manage the Outage 360 process and processing of Change Orders * Lead direction for all emergent/forced outage resolution * Lead wing to wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes. * Responsible for all customer invoicing/credit memo processing and for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE VERNOVA network * Own contract leadership and fulfillment including all project deliverables and understanding the Terms & Conditions /contract requirements such as LD/Bonus structure, injection of new technology to maximize * Selling all flow-type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion * Manage Digital and Total plant solutions agreements and coordinate with functional groups. **Qualifications/Requirements:** * Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 5 years of experience in power generation industry OR Associates degree with 8+ years of experience in a power generation industry) * + Min. of 5-7 years of experience within the power plant /or contract performance management /and Technical Field Outage management expertise. * Willingness and ability to travel 50% of the time. * This role is offered to support this fleet primarily based in Texas * National (within USA) relocation is offered as needed unless located in an adjacent 1-2 state of Texas to be considered. * No immigratory or visa services and sponsorship will be offered. **Desired Characteristics:** * Experience planning and executing outages in ITR organization. * Strong quality background with Black Belt certification * Strong leadership, P&L financial, and commercial skills * Team leader in a dynamic, energetic and proactive environment * Experience working with customer leadership teams * Demonstrated communication & organizational skills * Strong oral and written communication skills * Strong interpersonal skills **About Working at blithequark** blithequark is a company that values innovation, collaboration, and customer satisfaction. We offer a dynamic work environment, professional development opportunities, challenging careers, and competitive compensation. Our team is passionate about building a world that works, and we are committed to fostering an inclusive culture where everyone feels empowered to do their best work. **Benefits Available to You** * Our compensation & benefits are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements. * A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today. * blithequark invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development. **Inclusion & Diversity** At blithequark, we believe in the value of your unique identity, background, and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected, and that they belong. **Compensation & Bonus** For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, the base pay range for this position is: $119,600 - $152,400 USD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a 15% performance bonus. The Company pays a geographic differential of 110%, 120%, or 130% of salary in certain areas. **Relocation Assistance** Relocation assistance is provided for this role. **Application Deadline** The application deadline for this position is March 22, 2025. **How to Apply** If you are a motivated and experienced professional looking for a new challenge, please apply to this position by clicking on the link below. Apply Job! Apply for this job