ExOps Experience Analyst

Shipt is a retail tech company that connects people to reliable, high-quality delivery with a personal touch. The ExOps Experience Analyst will manage end-to-end projects, analyze user feedback, and convert findings into presentations while supporting various user groups and internal teams.ResponsibilitiesManage end-to-end projects involving QA Analysts, including defining and documenting workflow, creating training aides, answering follow-up questions and spot-checking for accuracyMonitor results from ongoing surveys, other feedback channels, internal data points to identify areas that require deeper analysisComplete data analysis and pair it with user sentiment to develop overall a point of view for the business questions being askedConvert analysis findings into easy to understand presentations and share findings with business partnerCreate and manage project plans for ad-hoc analysisOrganize and analyze unstructured feedback from various listening posts as well as maintain topic definition and accuracy for Global Text Analytics libraryMaintain Click-up 'Events' board to help track potential experience impactorsSkillsBachelor's degree in any disciplineProficient with tools commonly used at Shipt, such as Google Sheets, Google Slides, Clickup, Medallia and SlackExperience analyzing both structured and unstructured data (e.g. survey responses, text analytics, unstructured feedback, and business intelligence trends)Excellent and concise communicatorExperience managing small projectsOrganized, self-starter who is able to manage multiple priorities and meet agreed upon deadlinesProficiency with Snowflake and SQLBenefitsMedical, dental, vision and more401k planDiscretionary vacation for exempt team membersPaid holidays throughout the calendar yearPaid sick leaveEligibility for an annual bonusPotential for restricted stock units based on roleCompany OverviewShipt is a grocery delivery service that lets members order groceries and alcohol from their local store for delivery right to their door. It is a sub-organization of Target. It was founded in 2014, and is headquartered in Birmingham, Alabama, USA, with a workforce of 1001-5000 employees. Its website is https://www.shipt.com.Company H1B SponsorshipShipt has a track record of offering H1B sponsorships, with 40 in 2025, 66 in 2024, 46 in 2023, 83 in 2022, 78 in 2021, 40 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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