Executive Director – Digital Sales
Job Description:
• Generate new business revenue through the hands-on sale of multi-vendor CCaaS and CX transformation solutions
• Engage with client stakeholders to qualify needs and position TTEC Digital’s proven CCaaS and CX services and solutions
• Work collaboratively with internal Business Development, Solution Architecture, and Delivery teams to scope and design solutions aligned to client requirements
• Sell with leading CCaaS technology providers (e.g., NICE, Genesys, Google, Cisco, etc.) to drive joint sales activity and leverage co-sell opportunities
• Execute the full sales process, from qualification and solution demonstration to negotiation and closing
• Maintain accurate sales forecasting and pipeline management in Dynamics CRM
• Develop and present winning proposals and RFP responses that demonstrate clear business value and commercial terms
• Consistently meet or exceed new business revenue target
Requirements:
• 4+ years’ experience in new business sales execution within the Contact Centre / CCaaS / Digital CX space
• Proven success selling cloud contact centre and AI-driven CX solutions within one or more leading vendor ecosystems (NICE or Genesys preferred)
• Track record of executing and closing multi-year, multi-million-pound deals within Enterprise or Mid-Market segments
• Strong practical knowledge of contact centre technology, omnichannel engagement, and the execution of customer experience transformation projects
• Ability to build and maintain client relationships at the decision-maker levels
• Experience in organizing and leading complex bid response teams and collaborating with internal cross-functional stakeholders to deliver winning solutions
• Strong execution-oriented and outcome-focused selling skills, underpinned by a passion for customer experience and innovation
• Excellent presentation, negotiation, and communication skills
Benefits:
• Competitive salary and performance-based bonus structure
• 25 days’ annual leave
• 5% pension contribution
• Private healthcare and life assurance
• Career development in a high-growth, award-winning global CX organization
Apply tot his job
Apply To this Job
• Generate new business revenue through the hands-on sale of multi-vendor CCaaS and CX transformation solutions
• Engage with client stakeholders to qualify needs and position TTEC Digital’s proven CCaaS and CX services and solutions
• Work collaboratively with internal Business Development, Solution Architecture, and Delivery teams to scope and design solutions aligned to client requirements
• Sell with leading CCaaS technology providers (e.g., NICE, Genesys, Google, Cisco, etc.) to drive joint sales activity and leverage co-sell opportunities
• Execute the full sales process, from qualification and solution demonstration to negotiation and closing
• Maintain accurate sales forecasting and pipeline management in Dynamics CRM
• Develop and present winning proposals and RFP responses that demonstrate clear business value and commercial terms
• Consistently meet or exceed new business revenue target
Requirements:
• 4+ years’ experience in new business sales execution within the Contact Centre / CCaaS / Digital CX space
• Proven success selling cloud contact centre and AI-driven CX solutions within one or more leading vendor ecosystems (NICE or Genesys preferred)
• Track record of executing and closing multi-year, multi-million-pound deals within Enterprise or Mid-Market segments
• Strong practical knowledge of contact centre technology, omnichannel engagement, and the execution of customer experience transformation projects
• Ability to build and maintain client relationships at the decision-maker levels
• Experience in organizing and leading complex bid response teams and collaborating with internal cross-functional stakeholders to deliver winning solutions
• Strong execution-oriented and outcome-focused selling skills, underpinned by a passion for customer experience and innovation
• Excellent presentation, negotiation, and communication skills
Benefits:
• Competitive salary and performance-based bonus structure
• 25 days’ annual leave
• 5% pension contribution
• Private healthcare and life assurance
• Career development in a high-growth, award-winning global CX organization
Apply tot his job
Apply To this Job