Executive Assistant (Customer Care Focus) [Latin America]
Latin America (100% Remote) · Full-Time Independent Contractor
Be the calm, capable voice on the other end of every freight call. You'll keep customers updated, coordinate with drivers and dispatch, and make sure every load is tracked, communicated, and on time.
ABOUT THE ROLE
You'll serve as the primary point of contact between a U.S.-based asset-based trucking and logistics company and its shippers and clients. You'll handle quote and booking requests, real-time tracking updates, delivery ETAs, and the occasional curveball — a delay, a missed pickup, a customer who needs reassurance.
You'll work inside a Transportation Management System (TMS), coordinate with drivers and internal operations, and support the brokerage team on last-minute, time-sensitive shipments. The pace is fast, the inbox is full, and customers expect real updates — not generic ones. If you can stay organized when ten trucks are moving and three customers are calling, you'll thrive here.
The Ideal Candidate
You stay calm under pressure — a late truck, a tight ETA, and a frustrated shipper all get the same steady voice
You're proactive — customers hear from you before they have to ask
You can keep ten loads, three drivers, and five customers straight in your head and in your TMS
You write clear updates that don't bury the actual answer
You believe reliability and safety aren't slogans — they're how you work
WHAT YOU'LL OWN
Customer Care & Communication
Be the voice clients trust on every load.
Receive and process freight quote and booking requests
Provide real-time shipment tracking updates and accurate ETAs
Handle service issues, delays, and complaints with a calm, professional tone
Escalate appropriately when issues require operations or leadership input
Dispatch Coordination
Keep trucks, drivers, and customers in sync.
Coordinate with drivers and internal operations on pickups, deliveries, and route updates
Assist with load entry, documentation, and TMS updates
Support the brokerage division with last-minute or time-sensitive shipment coordination
Systems & Tools
Work cleanly in the tools that move freight.
Use the company's TMS to track shipments, manage resources, and generate reports
Stay sharp on email, phone, and chat communication tools
Keep records and documentation organized and accessible
Industry Fluency
Speak the language clients expect.
Communicate confidently about freight types (Dry Van, Reefer, Flatbed, LTL, etc.)
Understand basic logistics workflows: pickup → transit → delivery → POD
Bring a safety-first, reliability-first mindset to every interaction
WHAT YOU'LL BRING
High school diploma or equivalent (industry training or coursework a plus)
1–3 years of experience in customer service, logistics, dispatch, or supply chain
Familiarity with a Transportation Management System (TMS) or similar logistics platform
Excellent verbal and written English; client-facing presence
Strong attention to detail across multiple trucks, customers, and routes
Ability to multitask and stay organized under pressure
Proficiency with email, phone, and chat communication tools
Comfortable working U.S. business hours (night shift, PH-based)
Preferred (nice to have):
Prior experience in freight, trucking, or a similar fast-paced logistics environment
Knowledge of freight types and standard industry terminology
Experience supporting a brokerage or dispatch team
HOW WE WORK
Quality: Clear updates, accurate TMS entries, and tidy documentation — every load
Security: MFA, least-privilege access, and secure file sharing are non-negotiable
Collaboration: Slack/Zoom/Teams standups, shared task boards, and predictable check-ins
WHY CAS IS DIFFERENT
We are not a gig platform. We are not a freelance marketplace. We are not short-term staffing.
We invest in professionals who want to build a real career serving U.S. clients. At CAS, you get:
Career-level USD compensation based on experience and scope
Permanent remote work — done right
Full company equipment provided (laptop, monitor, accessories)
15 days PTO annually + local holidays off
Guaranteed annual increases
Referral rewards up to $1,000
Monthly flexible stipend (CAS Flex Perks)
Structured onboarding and support
A culture that actually shows up
CONTRACT & EXCLUSIVITY
This is an independent contractor engagement based in the Philippines. Full-time exclusivity is required — candidates must not hold other part-time or freelance engagements once hired. Conflict-of-interest checks may apply.
APPLICATION PROCESS
Application & Prescreening
Technical Assessment
Profile and Pre-interview Preparation
Client Interview
Employment Offer and Onboarding
READY TO TAKE THE NEXT STEP?
Your next big career move starts here.
https://jobs.ashbyhq.com/cas
Apply To This Job
Be the calm, capable voice on the other end of every freight call. You'll keep customers updated, coordinate with drivers and dispatch, and make sure every load is tracked, communicated, and on time.
ABOUT THE ROLE
You'll serve as the primary point of contact between a U.S.-based asset-based trucking and logistics company and its shippers and clients. You'll handle quote and booking requests, real-time tracking updates, delivery ETAs, and the occasional curveball — a delay, a missed pickup, a customer who needs reassurance.
You'll work inside a Transportation Management System (TMS), coordinate with drivers and internal operations, and support the brokerage team on last-minute, time-sensitive shipments. The pace is fast, the inbox is full, and customers expect real updates — not generic ones. If you can stay organized when ten trucks are moving and three customers are calling, you'll thrive here.
The Ideal Candidate
You stay calm under pressure — a late truck, a tight ETA, and a frustrated shipper all get the same steady voice
You're proactive — customers hear from you before they have to ask
You can keep ten loads, three drivers, and five customers straight in your head and in your TMS
You write clear updates that don't bury the actual answer
You believe reliability and safety aren't slogans — they're how you work
WHAT YOU'LL OWN
Customer Care & Communication
Be the voice clients trust on every load.
Receive and process freight quote and booking requests
Provide real-time shipment tracking updates and accurate ETAs
Handle service issues, delays, and complaints with a calm, professional tone
Escalate appropriately when issues require operations or leadership input
Dispatch Coordination
Keep trucks, drivers, and customers in sync.
Coordinate with drivers and internal operations on pickups, deliveries, and route updates
Assist with load entry, documentation, and TMS updates
Support the brokerage division with last-minute or time-sensitive shipment coordination
Systems & Tools
Work cleanly in the tools that move freight.
Use the company's TMS to track shipments, manage resources, and generate reports
Stay sharp on email, phone, and chat communication tools
Keep records and documentation organized and accessible
Industry Fluency
Speak the language clients expect.
Communicate confidently about freight types (Dry Van, Reefer, Flatbed, LTL, etc.)
Understand basic logistics workflows: pickup → transit → delivery → POD
Bring a safety-first, reliability-first mindset to every interaction
WHAT YOU'LL BRING
High school diploma or equivalent (industry training or coursework a plus)
1–3 years of experience in customer service, logistics, dispatch, or supply chain
Familiarity with a Transportation Management System (TMS) or similar logistics platform
Excellent verbal and written English; client-facing presence
Strong attention to detail across multiple trucks, customers, and routes
Ability to multitask and stay organized under pressure
Proficiency with email, phone, and chat communication tools
Comfortable working U.S. business hours (night shift, PH-based)
Preferred (nice to have):
Prior experience in freight, trucking, or a similar fast-paced logistics environment
Knowledge of freight types and standard industry terminology
Experience supporting a brokerage or dispatch team
HOW WE WORK
Quality: Clear updates, accurate TMS entries, and tidy documentation — every load
Security: MFA, least-privilege access, and secure file sharing are non-negotiable
Collaboration: Slack/Zoom/Teams standups, shared task boards, and predictable check-ins
WHY CAS IS DIFFERENT
We are not a gig platform. We are not a freelance marketplace. We are not short-term staffing.
We invest in professionals who want to build a real career serving U.S. clients. At CAS, you get:
Career-level USD compensation based on experience and scope
Permanent remote work — done right
Full company equipment provided (laptop, monitor, accessories)
15 days PTO annually + local holidays off
Guaranteed annual increases
Referral rewards up to $1,000
Monthly flexible stipend (CAS Flex Perks)
Structured onboarding and support
A culture that actually shows up
CONTRACT & EXCLUSIVITY
This is an independent contractor engagement based in the Philippines. Full-time exclusivity is required — candidates must not hold other part-time or freelance engagements once hired. Conflict-of-interest checks may apply.
APPLICATION PROCESS
Application & Prescreening
Technical Assessment
Profile and Pre-interview Preparation
Client Interview
Employment Offer and Onboarding
READY TO TAKE THE NEXT STEP?
Your next big career move starts here.
https://jobs.ashbyhq.com/cas
Apply To This Job