Event Venue Manager, San Francisco
About the position
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Space team is dedicated to supporting Airbnb team members and visitors in our global offices through managing office operations and providing a high-quality hospitality experience, including event venue and food operations. As a member of the Space team, the Event Venue Manager is essential to fostering connection and community, sparking collaboration and enabling productivity, and supporting a broad range of events. Delivering a seamless hosted experience for both daily users and event attendees is a primary focus of the Space team, partnering closely with Employee Engagement, the Admin Community, internal community groups, Diversity & Belonging, Information Technology (IT), and Security.
Responsibilities
• Oversee the Event Venue Team and lead the collaboration across operational partners (Food, Security, Facilities, IT/AV, Employee Engagement) to execute onsite events.
,
• Guide and manage the end to end event operations processes through implementing tools and resources to support effective venue management.
,
• Develop working relationships with internal and external event vendors and establish an inventory of vendor partners for ongoing event and production support.
,
• Ensure supported events are in compliance with all building, Airbnb and local requirements related to permitting, Certificates of Insurance, alcohol licenses, and event regulations.
,
• Lead regular meetings with the Event Venue Team and other support teams to stay aligned and prepared for all upcoming activities.
,
• Partner closely with Employee Engagement leaders to support curated social, cultural, and executive level events onsite.
,
• Identify and implement opportunities for improving venue operation processes, policies, and team communication and efficiency.
Requirements
• 8+ years of experience in event venue operations, customer service, hospitality.
,
• Passionate about events and hospitality and demonstrates values of being an exceptional host and having top-notch customer service.
,
• Examples of strong customer service and hospitality experience.
,
• Proven track record of establishing relationships across functions and with both internal and external partners.
,
• Strong analytical, conceptual thinking, strategic planning, and execution skills.
,
• Exceptional project management and communication skills, with the ability to manage multiple events and prioritize tasks.
,
• Resourceful, observant, and proactive.
,
• Flexible, adaptable to changes, able to shift as business needs evolve.
Nice-to-haves
• Experience in a tech office environment.
Benefits
• Base pay range of $129,000—$161,500 USD.
,
• Bonus eligibility.
,
• Equity options.
,
• Employee Travel Credits.
Apply Now
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Space team is dedicated to supporting Airbnb team members and visitors in our global offices through managing office operations and providing a high-quality hospitality experience, including event venue and food operations. As a member of the Space team, the Event Venue Manager is essential to fostering connection and community, sparking collaboration and enabling productivity, and supporting a broad range of events. Delivering a seamless hosted experience for both daily users and event attendees is a primary focus of the Space team, partnering closely with Employee Engagement, the Admin Community, internal community groups, Diversity & Belonging, Information Technology (IT), and Security.
Responsibilities
• Oversee the Event Venue Team and lead the collaboration across operational partners (Food, Security, Facilities, IT/AV, Employee Engagement) to execute onsite events.
,
• Guide and manage the end to end event operations processes through implementing tools and resources to support effective venue management.
,
• Develop working relationships with internal and external event vendors and establish an inventory of vendor partners for ongoing event and production support.
,
• Ensure supported events are in compliance with all building, Airbnb and local requirements related to permitting, Certificates of Insurance, alcohol licenses, and event regulations.
,
• Lead regular meetings with the Event Venue Team and other support teams to stay aligned and prepared for all upcoming activities.
,
• Partner closely with Employee Engagement leaders to support curated social, cultural, and executive level events onsite.
,
• Identify and implement opportunities for improving venue operation processes, policies, and team communication and efficiency.
Requirements
• 8+ years of experience in event venue operations, customer service, hospitality.
,
• Passionate about events and hospitality and demonstrates values of being an exceptional host and having top-notch customer service.
,
• Examples of strong customer service and hospitality experience.
,
• Proven track record of establishing relationships across functions and with both internal and external partners.
,
• Strong analytical, conceptual thinking, strategic planning, and execution skills.
,
• Exceptional project management and communication skills, with the ability to manage multiple events and prioritize tasks.
,
• Resourceful, observant, and proactive.
,
• Flexible, adaptable to changes, able to shift as business needs evolve.
Nice-to-haves
• Experience in a tech office environment.
Benefits
• Base pay range of $129,000—$161,500 USD.
,
• Bonus eligibility.
,
• Equity options.
,
• Employee Travel Credits.
Apply Now