EST Scheduling/Dispatch/CSR
HIRING: AMAZING CUSTOMER SERVICE ROCKSTARS!
WHAT YOU GET:
• Paid training with a diverse team of remote professionals M-F 8am-5pm
• 40 hours Paid Sick Time First Year
• $500 bonus opportunity on day 91!
• Fun Monthly Performance Incentives
• Professional Development Opportunities
About Us
Experienced team that is making a difference in the lives of people in the trades. Now is a great time to join our established and growing business. We believe in doing the right thing as we serve the families of customers and their employees with genuine care.
Who You Are
Someone looking for a career, not a job. The ideal candidate must have a growth mindset and be interested in professional development. They should also be able to work in a fast-paced environment while being self-motivated to provide exceptional customer service. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and be receptive to constant coaching and feedback. To manage the day-to-day scheduling operations, ensure that jobs are ready for scheduling. The candidate will have experience efficiently scheduling work orders and ensuring technicians have the ability to arrive on time. Plumbing/HVAC/Service industry experience is highly preferred!
Responsibilities include:
• Oversee day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
• Coordinate scheduling of technicians for service calls, installations, and repairs
• Dispatch technicians to job sites in a timely and efficient manner
• Monitor technician schedules and adjust as needed to accommodate emergencies or last-minute changes
• Serve as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints
• Ensure excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner
• Organize and maintain systems for documents, invoices, and client records
• Process payments from customers and follow up on overdue accounts as necessary
• Assist in setting up and implementation of Client CRM
• Additional responsibilities to support the growth of the company
Minimum Skills and Experience Required
• Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
• Proficiency in Google Suite, Slack and in dispatching software such as ServiceTitan
• Excellent time management skills and the ability to multitask and prioritize work
• Attention to detail and problem solving skills
• Excellent communication with customers, suppliers, and team members
• Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers
If you are interested in being part of an established and dynamic business where you will have opportunities to develop and grow your career, we want to hear from you!
Original job EST Scheduling/Dispatch/CSR posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Apply Now
Apply Now
WHAT YOU GET:
• Paid training with a diverse team of remote professionals M-F 8am-5pm
• 40 hours Paid Sick Time First Year
• $500 bonus opportunity on day 91!
• Fun Monthly Performance Incentives
• Professional Development Opportunities
About Us
Experienced team that is making a difference in the lives of people in the trades. Now is a great time to join our established and growing business. We believe in doing the right thing as we serve the families of customers and their employees with genuine care.
Who You Are
Someone looking for a career, not a job. The ideal candidate must have a growth mindset and be interested in professional development. They should also be able to work in a fast-paced environment while being self-motivated to provide exceptional customer service. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and be receptive to constant coaching and feedback. To manage the day-to-day scheduling operations, ensure that jobs are ready for scheduling. The candidate will have experience efficiently scheduling work orders and ensuring technicians have the ability to arrive on time. Plumbing/HVAC/Service industry experience is highly preferred!
Responsibilities include:
• Oversee day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
• Coordinate scheduling of technicians for service calls, installations, and repairs
• Dispatch technicians to job sites in a timely and efficient manner
• Monitor technician schedules and adjust as needed to accommodate emergencies or last-minute changes
• Serve as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints
• Ensure excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner
• Organize and maintain systems for documents, invoices, and client records
• Process payments from customers and follow up on overdue accounts as necessary
• Assist in setting up and implementation of Client CRM
• Additional responsibilities to support the growth of the company
Minimum Skills and Experience Required
• Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
• Proficiency in Google Suite, Slack and in dispatching software such as ServiceTitan
• Excellent time management skills and the ability to multitask and prioritize work
• Attention to detail and problem solving skills
• Excellent communication with customers, suppliers, and team members
• Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers
If you are interested in being part of an established and dynamic business where you will have opportunities to develop and grow your career, we want to hear from you!
Original job EST Scheduling/Dispatch/CSR posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Apply Now
Apply Now