**Experienced Business Support Manager – Terminal Activities at arenaflex**
**Job Summary:**
We are seeking an experienced Business Support Manager to join our Terminal Activities team at arenaflex. As a key member of our team, you will be responsible for upholding the Administrator, Terminal Activities Business Support within the Terminal Activities area of arenaflex Journey Line. This role will ensure the organization, communication, quality assurance, and project management of all areas of Terminal Activities, external vendors, technology, and arenaflex Journey Line internal partners to guarantee a seamless Visitor experience for our arenaflex Voyage Line excursions. If you have a passion for delivering exceptional customer service, are highly organized, and have a strong attention to detail, we encourage you to apply for this exciting opportunity.
**Job Description:**
**About arenaflex:**
arenaflex is a leading global entertainment and media company that creates and delivers unique experiences for our customers. Our company is built on a foundation of innovation, creativity, and a commitment to excellence. We are proud to be a part of the arenaflex family and are excited to offer this opportunity to join our team.
**Key Responsibilities:**
* Participate in the embarkation framework development, issues, upgrades, and communication strategy for Terminal Activities and core partners.
* Responsible for continuous improvement of operational processes to enhance arenaflex Journey Line services both internally and externally.
* Drive new processes and projects to ensure an ideal and precise completion.
* Maintain and update databases, such as Port Appearance Times, Daily Action Reports, and Quality Assurance Reviews, as well as report data for monthly summaries and on-demand requests.
* Support the Terminal Support Manager with the Moderate process and citizenship questions and Cast Member advancement.
* Support schedule planning documentation for citizenship requirements.
* Play a vital role in creating content as well as teaching and adjusting crowds regarding business mix program development and execution plans for the overall arenaflex Journey Line activity.
* Identify issues and resolve issues related to projects, content, and estimation to improve project success.
* Maintain Terminal Activities documentation, including but not limited to working guides, forms, and Visitor embarkation insurance for accuracy and consistency.
* Schedule, Seat, and Record office meetings.
* Lead communication with partner regions, both internal and external, with any feedback as well as any functional updates or changes.
* Attend and support Terminal Activities in Port Canaveral, South Florida, and Outports.
* Occasionally support the Outport group by assisting with terminal/area launch tasks.
* Lead Quality Assurance Reviews and schedule Reviews for terminal activities.
* Collaborate with other divisions within arenaflex Voyage Line to ensure a consistent Visitor experience.
* Act as a liaison between arenaflex Journey Line and all external vendor activities.
* Maintain a positive working relationship with external vendors participating in the daily port activity. This includes but is not limited to Custom and Border Protection Authorities, Port Power, Local Policing, Stevedores/Watchmen, Security, and all arenaflex Voyage Line teams.
**Essential Capabilities:**
* Knowledge of voyage products, the cruise industry, and terminal activities
* Knowledge of internal and external connections and obligations as they relate to a cruise terminal wharf activity; including but not limited to the following: Dock registration methods, Embarkation techniques, and Visitor transportation.
* Demonstrated strong knowledge of Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint.
* Ability to manage multiple priorities in a fast-paced environment
* Shown strong Visitor service skills.
* Shown strong verbal and written communication skills
* Demonstrated strong logical, analytical, and critical thinking skills
* Travel industry experience
* Ability to work flexible hours, including weekends and holidays.
* Should have a valid passport, as this position may require international travel
* Ability to travel frequently to support terminal activity areas.
* Ability to lift 50 pounds, push cargo containers that may weigh over 500 pounds, and use equipment in a warehouse setting (crate stacking, crate jack)
**Preferred Capabilities:**
* Have over three years of cruise line dock activities or similar experience
* arenaflex Voyage Line Manager and Base knowledge, strategy, methods
* Microsoft PowerApps/Power Automate.
* Shown knowledge of arenaflex Voyage Line systems, including DXP, Seaware, and Fidelio
* Knowledge of migration strategy regarding areas arenaflex Voyage Line sails from including but not limited to the US, Schengen region, Canada, Australia, and New Zealand.
**What We Offer:**
* Competitive salary of $26/hour
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Access to exclusive arenaflex employee discounts and perks
**How to Apply:**
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
Apply Now
Apply Now
We are seeking an experienced Business Support Manager to join our Terminal Activities team at arenaflex. As a key member of our team, you will be responsible for upholding the Administrator, Terminal Activities Business Support within the Terminal Activities area of arenaflex Journey Line. This role will ensure the organization, communication, quality assurance, and project management of all areas of Terminal Activities, external vendors, technology, and arenaflex Journey Line internal partners to guarantee a seamless Visitor experience for our arenaflex Voyage Line excursions. If you have a passion for delivering exceptional customer service, are highly organized, and have a strong attention to detail, we encourage you to apply for this exciting opportunity.
**Job Description:**
**About arenaflex:**
arenaflex is a leading global entertainment and media company that creates and delivers unique experiences for our customers. Our company is built on a foundation of innovation, creativity, and a commitment to excellence. We are proud to be a part of the arenaflex family and are excited to offer this opportunity to join our team.
**Key Responsibilities:**
* Participate in the embarkation framework development, issues, upgrades, and communication strategy for Terminal Activities and core partners.
* Responsible for continuous improvement of operational processes to enhance arenaflex Journey Line services both internally and externally.
* Drive new processes and projects to ensure an ideal and precise completion.
* Maintain and update databases, such as Port Appearance Times, Daily Action Reports, and Quality Assurance Reviews, as well as report data for monthly summaries and on-demand requests.
* Support the Terminal Support Manager with the Moderate process and citizenship questions and Cast Member advancement.
* Support schedule planning documentation for citizenship requirements.
* Play a vital role in creating content as well as teaching and adjusting crowds regarding business mix program development and execution plans for the overall arenaflex Journey Line activity.
* Identify issues and resolve issues related to projects, content, and estimation to improve project success.
* Maintain Terminal Activities documentation, including but not limited to working guides, forms, and Visitor embarkation insurance for accuracy and consistency.
* Schedule, Seat, and Record office meetings.
* Lead communication with partner regions, both internal and external, with any feedback as well as any functional updates or changes.
* Attend and support Terminal Activities in Port Canaveral, South Florida, and Outports.
* Occasionally support the Outport group by assisting with terminal/area launch tasks.
* Lead Quality Assurance Reviews and schedule Reviews for terminal activities.
* Collaborate with other divisions within arenaflex Voyage Line to ensure a consistent Visitor experience.
* Act as a liaison between arenaflex Journey Line and all external vendor activities.
* Maintain a positive working relationship with external vendors participating in the daily port activity. This includes but is not limited to Custom and Border Protection Authorities, Port Power, Local Policing, Stevedores/Watchmen, Security, and all arenaflex Voyage Line teams.
**Essential Capabilities:**
* Knowledge of voyage products, the cruise industry, and terminal activities
* Knowledge of internal and external connections and obligations as they relate to a cruise terminal wharf activity; including but not limited to the following: Dock registration methods, Embarkation techniques, and Visitor transportation.
* Demonstrated strong knowledge of Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint.
* Ability to manage multiple priorities in a fast-paced environment
* Shown strong Visitor service skills.
* Shown strong verbal and written communication skills
* Demonstrated strong logical, analytical, and critical thinking skills
* Travel industry experience
* Ability to work flexible hours, including weekends and holidays.
* Should have a valid passport, as this position may require international travel
* Ability to travel frequently to support terminal activity areas.
* Ability to lift 50 pounds, push cargo containers that may weigh over 500 pounds, and use equipment in a warehouse setting (crate stacking, crate jack)
**Preferred Capabilities:**
* Have over three years of cruise line dock activities or similar experience
* arenaflex Voyage Line Manager and Base knowledge, strategy, methods
* Microsoft PowerApps/Power Automate.
* Shown knowledge of arenaflex Voyage Line systems, including DXP, Seaware, and Fidelio
* Knowledge of migration strategy regarding areas arenaflex Voyage Line sails from including but not limited to the US, Schengen region, Canada, Australia, and New Zealand.
**What We Offer:**
* Competitive salary of $26/hour
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Access to exclusive arenaflex employee discounts and perks
**How to Apply:**
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
Apply Now
Apply Now