EST Fully Remote Customer Service Specialist
About Us:
We are an experienced and growing team dedicated to making a difference in the lives of people in the trades. At Pink Callers, we support home service businesses (such as HVAC, plumbing, etc.) by providing remote fractional CSRs to handle daily office tasks. We believe in serving our clients and their employees with genuine care, helping them succeed. This is an excellent time to join our established company and grow alongside us.
Who You Are:
You are seeking a career, not just a job. You have a growth mindset, are motivated by professional development, and thrive in a fast-paced environment. Youre self-motivated, able to provide exceptional customer service, and have excellent listening and communication skills. Youre receptive to coaching, can meet or exceed goals, and have experience managing day-to-day scheduling operations. Plumbing, HVAC, or service industry experience is highly preferred!
Responsibilities:
Oversee daily office operations, including answering phones, responding to emails, and managing service appointments.
Coordinate and schedule technicians for service calls, installations, and repairs.
Dispatch technicians to job sites efficiently and manage schedules for last-minute changes or emergencies.
Serve as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service.
Organize documents, invoices, and client records.
Process customer payments and follow up on overdue accounts.
Assist in the setup and implementation of ServiceTitan or similar dispatching software.
Contribute to additional tasks to support the companys growth.
Minimum Qualifications:
Experience in scheduling or dispatching
Experience similar industry such as plumbing, HVAC, or electrical services is a plus
Proficiency in Google Suite and Slack,
Experience in a Cloud based CRM (Jobber, HouseCall Pro, SingleOps etc) is a plus
Excellent time management, multitasking, and problem-solving skills.
Strong attention to detail and communication skills.
Familiarity with industry terminology, processes, and materials is a plus.
Must pass background check
TECH REQUIREMENTS:
Desktop or Laptop with webcam & speakers and a second monitor
Operation System must be Windows or Mac based
Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook & Android systems are NOT compatible
8gb RAM or more Windows or Mac Desktop or Laptop with webcam, speakers, and a second monitor
Supportable internet speeds and router easily accessible from your workspace
Position Details:
Remote, full-time position.
Monday - Friday, 8am - 5pm EST
If you're interested in being part of a dynamic and supportive team with opportunities to grow your career, we'd love to hear from you!
We know you will be eager to check the status of your application, what we ask from you is to allow our hiring team time to process all of the amazing candidates that apply, and please do not call. If you call, you will disqualify yourself by not following instructions. Our hiring team will reach out to you if they have any questions.
Requirements
Employment Type: Full-time
Work Hours: 40 to 40 hours work
Required Education: High school or equivalent
Required Experience: None(2) years
Job Type: Full-time
Apply Now
We are an experienced and growing team dedicated to making a difference in the lives of people in the trades. At Pink Callers, we support home service businesses (such as HVAC, plumbing, etc.) by providing remote fractional CSRs to handle daily office tasks. We believe in serving our clients and their employees with genuine care, helping them succeed. This is an excellent time to join our established company and grow alongside us.
Who You Are:
You are seeking a career, not just a job. You have a growth mindset, are motivated by professional development, and thrive in a fast-paced environment. Youre self-motivated, able to provide exceptional customer service, and have excellent listening and communication skills. Youre receptive to coaching, can meet or exceed goals, and have experience managing day-to-day scheduling operations. Plumbing, HVAC, or service industry experience is highly preferred!
Responsibilities:
Oversee daily office operations, including answering phones, responding to emails, and managing service appointments.
Coordinate and schedule technicians for service calls, installations, and repairs.
Dispatch technicians to job sites efficiently and manage schedules for last-minute changes or emergencies.
Serve as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service.
Organize documents, invoices, and client records.
Process customer payments and follow up on overdue accounts.
Assist in the setup and implementation of ServiceTitan or similar dispatching software.
Contribute to additional tasks to support the companys growth.
Minimum Qualifications:
Experience in scheduling or dispatching
Experience similar industry such as plumbing, HVAC, or electrical services is a plus
Proficiency in Google Suite and Slack,
Experience in a Cloud based CRM (Jobber, HouseCall Pro, SingleOps etc) is a plus
Excellent time management, multitasking, and problem-solving skills.
Strong attention to detail and communication skills.
Familiarity with industry terminology, processes, and materials is a plus.
Must pass background check
TECH REQUIREMENTS:
Desktop or Laptop with webcam & speakers and a second monitor
Operation System must be Windows or Mac based
Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook & Android systems are NOT compatible
8gb RAM or more Windows or Mac Desktop or Laptop with webcam, speakers, and a second monitor
Supportable internet speeds and router easily accessible from your workspace
Position Details:
Remote, full-time position.
Monday - Friday, 8am - 5pm EST
If you're interested in being part of a dynamic and supportive team with opportunities to grow your career, we'd love to hear from you!
We know you will be eager to check the status of your application, what we ask from you is to allow our hiring team time to process all of the amazing candidates that apply, and please do not call. If you call, you will disqualify yourself by not following instructions. Our hiring team will reach out to you if they have any questions.
Requirements
Employment Type: Full-time
Work Hours: 40 to 40 hours work
Required Education: High school or equivalent
Required Experience: None(2) years
Job Type: Full-time
Apply Now