Entry Level Claims Call Center Specialist
Job title: Entry Level Claims Call Center Specialist in Bedford Park, IL at First Chicago Insurance Company
Company: First Chicago Insurance Company
Job description: We are seeking Claims Call Center Specialists for our growing insurance company!The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will provide customers with initial information regarding the claims process and refer insureds and claimants for estimates if coverage is applicable.What is it like to be a Claims Call Center Specialist?As a Claims Call Center Specialist at First Chicago Insurance Company (FCIC), you can expect an engaging and dynamic day-to-day experience. You will be the first point of contact for our valued customers, handling inquiries about their insurance claims and guiding them through the process with empathy and expertise. In doing so, you will be assisting our adjusters by answering claim-related questions. Your role will involve documenting claims accurately, resolving issues, and providing timely updates to clients. Expect a varied schedule from Monday to Friday, with shifts designed to keep your work-life balance in mind.Embrace the fast-paced environment as you collaborate with a team of dedicated professionals, all while gaining invaluable skills in customer service and insurance operations. Each day will being new challenges and opportunities to grow your knowledge and make a difference in our customers' lives!DUTIES & RESPONSIBILITIES:
Record accident facts as reported by insured's and/or claimants
Verify coverage, recognize potential coverage issues, refer insured's/claimants for estimates and route calls to the appropriate claim's units based on the loss information reported
Assist adjusters by directing customers through the claims process and answering claims related questions
Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses
Contribute to maintaining call volume commensurate with unit objectives
Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, process tow bills, ordering police reports, mailing claim checks, etc., as needed
Work on special projects as directed
QUALIFICATIONS REQUIRED:
Excellent phone communication skills.
Solid organizational and interpersonal skills
Good typing/data entry skills (min. 30 wpm)
Good PC skills
Preferred:
High School Diploma or Equivalent
Prior customer service experience
Insurance experience is a plus!
First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:
Competitive Salaries
Commitment to your Training & Development
Medical and Dental and Vision Reimbursement
Short Term Disability/Long Term Disability
Life Insurance
Flexible Spending Account
Telemedicine Benefit
401k with a generous company match
Paid Time Off and Paid Holidays
Tuition Reimbursement
Wellness Program
Fun company sponsored events
And so much more!
Estimated Compensation Range: $15/hr-$16/hr**Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location. In addition, starting salary may vary by position depending on whether the position is in-office, hybrid or remote.Job Posted by ApplicantPro
Expected salary: $15 - 16 per hour
Location: Bedford Park, IL
Apply for the job now!
Apply Now
Company: First Chicago Insurance Company
Job description: We are seeking Claims Call Center Specialists for our growing insurance company!The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will provide customers with initial information regarding the claims process and refer insureds and claimants for estimates if coverage is applicable.What is it like to be a Claims Call Center Specialist?As a Claims Call Center Specialist at First Chicago Insurance Company (FCIC), you can expect an engaging and dynamic day-to-day experience. You will be the first point of contact for our valued customers, handling inquiries about their insurance claims and guiding them through the process with empathy and expertise. In doing so, you will be assisting our adjusters by answering claim-related questions. Your role will involve documenting claims accurately, resolving issues, and providing timely updates to clients. Expect a varied schedule from Monday to Friday, with shifts designed to keep your work-life balance in mind.Embrace the fast-paced environment as you collaborate with a team of dedicated professionals, all while gaining invaluable skills in customer service and insurance operations. Each day will being new challenges and opportunities to grow your knowledge and make a difference in our customers' lives!DUTIES & RESPONSIBILITIES:
Record accident facts as reported by insured's and/or claimants
Verify coverage, recognize potential coverage issues, refer insured's/claimants for estimates and route calls to the appropriate claim's units based on the loss information reported
Assist adjusters by directing customers through the claims process and answering claims related questions
Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses
Contribute to maintaining call volume commensurate with unit objectives
Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, process tow bills, ordering police reports, mailing claim checks, etc., as needed
Work on special projects as directed
QUALIFICATIONS REQUIRED:
Excellent phone communication skills.
Solid organizational and interpersonal skills
Good typing/data entry skills (min. 30 wpm)
Good PC skills
Preferred:
High School Diploma or Equivalent
Prior customer service experience
Insurance experience is a plus!
First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:
Competitive Salaries
Commitment to your Training & Development
Medical and Dental and Vision Reimbursement
Short Term Disability/Long Term Disability
Life Insurance
Flexible Spending Account
Telemedicine Benefit
401k with a generous company match
Paid Time Off and Paid Holidays
Tuition Reimbursement
Wellness Program
Fun company sponsored events
And so much more!
Estimated Compensation Range: $15/hr-$16/hr**Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location. In addition, starting salary may vary by position depending on whether the position is in-office, hybrid or remote.Job Posted by ApplicantPro
Expected salary: $15 - 16 per hour
Location: Bedford Park, IL
Apply for the job now!
Apply Now