Entry Level Chat Support Representative – Remote Opportunity at careerzynith in San Antonio, TX
At careerzynith, we're on a mission to revolutionize the way people experience healthcare. As a leading provider of innovative solutions, we're committed to delivering exceptional customer service and support to our patients. We're now seeking an entry-level Chat Support Representative to join our team and help us achieve our goals.
**About careerzynith**
careerzynith is a dynamic and growing organization that's passionate about making a difference in people's lives. We're a team of dedicated professionals who share a common vision: to provide accessible, affordable, and high-quality healthcare services to our patients. Our state-of-the-art facilities and cutting-edge technology enable us to deliver personalized care and support to our patients, and we're committed to continuously improving our services to meet their evolving needs.
**Job Brief**
As an entry-level Chat Support Representative at careerzynith, you'll play a critical role in providing exceptional customer service and support to our patients. You'll be responsible for managing multiple live chat conversations in real-time, providing timely and accurate responses to our patients' questions and concerns. Your primary objective will be to connect our patients with our practice-based professionals who will then work on booking them for an in-person consultation.
**Responsibilities**
As a Chat Support Representative at careerzynith, your responsibilities will include:
* Utilizing our CRM tool to interact with prospective patients in an effort to schedule them in-clinic or virtual consultations
* Managing multiple chat-based conversations in real-time while providing timely responses
* Following our lead journey process as applicable
* Focusing on quantity: responding effectively to 100% of live chats
* Focusing on quality: having meaningful conversations with prospective patients, answering their questions, and providing relevant information in accordance with approved scripts
* Collaborating with Leadership as needed or directed to reach strategic sourcing and sales goals
* Assisting with PL efforts for other practice locations as needed
* Providing accurate information to patients, including starting prices or other approved information
* Qualifying leads
* Assisting in any sales-related administrative tasks as needed or as assigned
* Other ad-hoc projects and tasks as assigned
**Skills and Qualifications**
To be successful in this role, you'll need to possess the following skills and qualifications:
* **Availability**: Must be available for training from 9am-5pm local time
* **Flexibility**: Must be available to work on a Saturday or Sunday (huge plus if available on both weekend days!)
* **Sales Experience**: At least 1 year of sales experience, preferably in inside sales and/or remote positions
* **CRM Experience**: Experience using a CRM tool, preferably Intercom or Salesforce
* **Typing Speed**: Typing speed of 60+ words per minute
* **Communication Skills**: Excellent verbal and written communication
* **Organizational Skills**: Strong organizational and multitasking skills
* **Adaptability**: Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
* **Technical Skills**: Proficiency in Microsoft Office and Google Suite
* **Learning Ability**: Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
**Requirements**
To be eligible for this role, you must:
* Live and reside in the US
* Have a laptop or tablet
**Benefits**
As a Chat Support Representative at careerzynith, you'll enjoy a competitive salary and a range of benefits, including:
* Medical, Dental, and Vision
* Disability
* Life Insurance
* 401(k) Plan
* Paid Vacation and Holidays
**Why Join careerzynith?**
At careerzynith, we're passionate about creating a positive and supportive work environment that fosters growth and development. We offer a range of benefits and perks, including:
* Competitive salary and benefits package
* Opportunities for career growth and advancement
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Access to cutting-edge technology and training
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.
**Apply Now!**
Apply Job!
Apply for this job
**About careerzynith**
careerzynith is a dynamic and growing organization that's passionate about making a difference in people's lives. We're a team of dedicated professionals who share a common vision: to provide accessible, affordable, and high-quality healthcare services to our patients. Our state-of-the-art facilities and cutting-edge technology enable us to deliver personalized care and support to our patients, and we're committed to continuously improving our services to meet their evolving needs.
**Job Brief**
As an entry-level Chat Support Representative at careerzynith, you'll play a critical role in providing exceptional customer service and support to our patients. You'll be responsible for managing multiple live chat conversations in real-time, providing timely and accurate responses to our patients' questions and concerns. Your primary objective will be to connect our patients with our practice-based professionals who will then work on booking them for an in-person consultation.
**Responsibilities**
As a Chat Support Representative at careerzynith, your responsibilities will include:
* Utilizing our CRM tool to interact with prospective patients in an effort to schedule them in-clinic or virtual consultations
* Managing multiple chat-based conversations in real-time while providing timely responses
* Following our lead journey process as applicable
* Focusing on quantity: responding effectively to 100% of live chats
* Focusing on quality: having meaningful conversations with prospective patients, answering their questions, and providing relevant information in accordance with approved scripts
* Collaborating with Leadership as needed or directed to reach strategic sourcing and sales goals
* Assisting with PL efforts for other practice locations as needed
* Providing accurate information to patients, including starting prices or other approved information
* Qualifying leads
* Assisting in any sales-related administrative tasks as needed or as assigned
* Other ad-hoc projects and tasks as assigned
**Skills and Qualifications**
To be successful in this role, you'll need to possess the following skills and qualifications:
* **Availability**: Must be available for training from 9am-5pm local time
* **Flexibility**: Must be available to work on a Saturday or Sunday (huge plus if available on both weekend days!)
* **Sales Experience**: At least 1 year of sales experience, preferably in inside sales and/or remote positions
* **CRM Experience**: Experience using a CRM tool, preferably Intercom or Salesforce
* **Typing Speed**: Typing speed of 60+ words per minute
* **Communication Skills**: Excellent verbal and written communication
* **Organizational Skills**: Strong organizational and multitasking skills
* **Adaptability**: Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
* **Technical Skills**: Proficiency in Microsoft Office and Google Suite
* **Learning Ability**: Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
**Requirements**
To be eligible for this role, you must:
* Live and reside in the US
* Have a laptop or tablet
**Benefits**
As a Chat Support Representative at careerzynith, you'll enjoy a competitive salary and a range of benefits, including:
* Medical, Dental, and Vision
* Disability
* Life Insurance
* 401(k) Plan
* Paid Vacation and Holidays
**Why Join careerzynith?**
At careerzynith, we're passionate about creating a positive and supportive work environment that fosters growth and development. We offer a range of benefits and perks, including:
* Competitive salary and benefits package
* Opportunities for career growth and advancement
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Access to cutting-edge technology and training
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.
**Apply Now!**
Apply Job!
Apply for this job